Rescinding an offer letter: Rescinding Job Offers Can Prompt Legal Consequences

Everything You Need to Know

An employer’s reasons to rescind an offer should be reviewed before making any decision.5 min read

1. Rescind Offer: Everything You Need to Know
2. How to Craft a Job Offer
3. Risks of Rescinding a Job Offer

Rescind Offer: Everything You Need to Know

Rescind offer is an action taken by an employer who chooses not to hire a person who has already been offered employment. There are many reasons an employer may rescind a job offer. Having made a verbal offer does not legally obligate an employer to hire an employee, especially if there are extenuating circumstances or conditions. A few possible reasons to rescind a job offer include:

• Your company requires a background check that an applicant was unable to pass.
• A candidate does not follow up or stops communicating after your offer was made.
• You discover that the candidate has signed a non-compete agreement with a previous employer that would bar him from completing his work.

For whatever reason, you may be forced to rescind your offer because he or she has missed, without explanation, their first day on the job. The most common reason an employer would rescind a job offer is due to a potential employee falsifying their credentials. Many of these scenarios may not arise until after an offer has been made and accepted.

It’s also possible that you may have to rescind an offer of employment, not because of something you discovered, but due to something that has happened since the offer was made. If a candidate runs into issues outside of the sphere of employment that interfere with their ability to do their work, you may have to rescind the offer — for instance, if the applicant is still attending college and does not graduate as expected or otherwise gets into trouble. If their actions after accepting the position give you reservation, such as inappropriate social media postings, you may consider rescinding. While there are plenty of reasons that you can legally rescind an offer of employment, there are also some areas that will get you into trouble.

You may not rescind an offer of employment due to religious discrimination. If, for instance, your future employee informs you that she is Muslim and must wear a hijab to work, you may not deny or rescind an offer. In fact, if you do, you may be sued for discrimination.

You may also be sued if you rescind an offer because you have discovered the person you are hiring has a disability. Disabled persons are protected under the Americans with Disabilities Act (ADA) and may not be discriminated against. Equally, if you discover your future employee is pregnant, you may not rescind your offer as they are protected under the Pregnancy Discrimination Act. When rescinding an offer, it is always best to discuss the reasons with your human resources department, if possible, or get another professional opinion.

How to Craft a Job Offer

Ideally, a job offer would be made once all pre-employment verifications have been made. In a perfect world, references would be checked and education would be verified. Making a conditional offer, however, can help you to avoid any legal complications that may arise. Making a job offer in writing can help clarify those stipulations and make sure that there are no misunderstandings. Even a verbal offer should be followed up with a written one in order to avoid confusion.

Sometimes, during the hiring process, it is necessary to rescind an offer once it has been made. As an example, it may take time for a criminal background check to be completed. It is reasonable to provide for the safety in your workplace to rescind an offer should a potential employee fail a criminal background check.

There is a process that needs to be followed for rescinding an offer even if you have a legitimate right to do so. Assuming that you are not running afoul of discrimination or other laws, you can state the conditions of onboarding an employee with an offer letter. Make sure a potential employee understands that employment is conditional on a background check, possibly a credit check, and on the condition that they sign a non-compete agreement. These are just a few examples and other conditions may apply in your particular situation. Information that should also be in writing may include work duties, benefits, and pay. Though you should be careful to avoid wording that indicates a specific time frame such as annual pay.

It’s important to avoid flowery language that may infer benefits or a promise to the employee. Phrases such as “for many years” or “flexible scheduling” should be omitted from an offer. This vague type of wording can create gray areas where legally defined work may be misunderstood.

Avoiding verbiage and language that implies a guarantee of employment is key. Including even vague notions of a time frame, for instance, could be construed as a contract despite your intention. An offer should also include a date of termination for the offer. This is to ensure that the offer is not indefinite and will ensure that you receive a timely response.

Make sure that you are clear with a potential employee and that all information is communicated accurately. A well-worded and well-defined letter can protect you and your business. Keep any applicable managers or supervisors up to date on the status of any potential employee.

Risks of Rescinding a Job Offer

There is an inherent risk in rescinding any job offer. Even if your actions were not discriminatory, a potential employee may still be able to take action against your company. If a potential employee has suffered damages as a result of your offer, they may have some recourse against you.

Having resigned from another employer, for instance, a potential employee may suffer from a loss of income for which you may be culpable. In some states, a potential employee may be able to receive unemployment benefits as a result of your actions. In this example, those benefits would come from a state fund and not a company’s coffers, but the implication is clear. Your company could be accused by a potential employee of fraudulent misrepresentation though he or she would need to establish that the offer you made was intentionally false.

However, if you knew that the job would not exist due to changes in your business or because of market conditions and still made the offer, an employee may be able to prove fraud and receive damages. Fraudulent misrepresentation can be difficult to prove, but if it can be proven, a potential candidate could be awarded damages for past and future income.

If you need help learning more about rescind a job offer, you can post your legal need on UpCounsel’s marketplace. UpCounsel accepts only the top 5 percent of lawyers to its site. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb.

Job Offer Rescinded: Here Are Your Options And What To Do Next

You’ve applied for a job. And now you just interviewed for the job.  You’ve given your employer notice that you will be quitting your job in two weeks.  But, unexpectedly, your new employer decides to rescind your job offer.   

Of course, you’re probably upset.  These things shouldn’t happen.  But you should also know that you have options if it does.  If your new employer decides to withdraw a job offer, knowing how to respond and what recourse you have can make a tremendous difference in your job outlook going forward.  

Preventing your Job Offer from Being Rescinded 

There are some easy ways that you can circumvent the consequences of having your job offer rescinded.   Most of them are obvious.  

Many times you’ll find a job offer rescinded after the background check.  Or the job offer is rescinded after a credit check.   

Basically, employers rescind job offers because you failed some contingency.  That is, that your employer had some legitimate reason to pull the job because you failed some step in the process.  

To avoid this, you should make sure you get the lay of the land with your new employer before accepting the offer.  After you receive your offer, ask your future employer to give you all the contingencies you need to pass in order to have your offer accepted.   

And you should also ask how long it will take to pass those contingencies.  Make sure you do not give notice until you pass those contingencies.  

Your future employer might put pressure on you to accept the job on the spot.  Accepting a job on the spot is usually unwise..  They may say that they need you to start on a certain date.  And you may feel the pressure to give notice early.  

But remember, they offered you a job for a reason.  You are a good candidate.  It’s more likely that they will wait a few weeks then start from scratch in their candidate search.

If you feel pressured to give notice and start while your contingencies are pending, that’s understandable.  Just know that the decision to leave early comes with the risk that you will fail some contingency.  And if you do that, you may not have a job at all.

When Can your Written Job Offer be Rescinded?

Unfortunately, there are many reasons why your employer may rescind a job offer.  You may have failed a drug test.   Or you may have an unflattering criminal history.  Maybe the references that you provided tanked you.  These things happen all the time.  Here are a few more:

You negotiated too hard.

The time to negotiate was before you signed on the dotted line.  Your bargaining power is highest when you still have a job.  After you sign the offer, you’ve essentially told the new company that you agree to the terms provided.  

Make sure to negotiate before signing the offer.  Or, if you really want the offer, be okay with losing the offer if you negotiate after receiving it.  Whatever you do, do not give notice before fully exploring the offer and negotiating it to your satisfaction.  

You did not handle the offer correctly.  

This means that you did something to upset the employer after you signed your offer letter.  Perhaps you asked to work from home four days a week.  Or even worse, you told them that you could only work from home four days a week and this position requires an in-office presence.   

Either way, making additional requests after receiving your offer is generally not a good idea.  Making unreasonable requests is not something that you should do.  If possible, try to iron out the details before accepting the offer.  

You did not pass conflicts.  

Perhaps you’re in an industry where your previous work prevents you from joining another company.  Your offer may be rescinded because your previous work created a conflict of interest.  This happens all the time in the legal field.  If you are in a similar industry where conflicts of interest are a concern, make sure that you wait until you pass a conflicts check before giving notice.  

They found someone better.  

Hey, sometimes this happens.  It’s incredibly rare.  And it shouldn’t happen.  But it is possible that the company decided that they liked another candidate better.  And then they decided to give the offer to them and rescind yours.  

This would likely open them up to legal action.   If that happens, we’re here to help. 

The economy is weak.  

In recent memory, this has happened at mass scale during the Great Recession and the Covid-19 pandemic. There’s not much you can do about a sudden unexpectedly weak economy.  

You failed to pass Your background check

Your company can also decide to rescind your offer if you fail your background check.  It doesn’t usually happen for simple arrests.  But it certainly can help for any criminal entanglements whatsoever.

You’re a mother.  

Wait, really?  Yes, that seriously happened.  This one’s probably not a legal reason to rescind. It would likely fall under discrimination based on sex. 

If something like this happened during your application process, you should call a discrimination lawyer. 

How do You Respond to a Rescinded Job Offer

Your first step should be to try and make things right with your current employer.  This may be hard.  If you have not given notice, then you can simply keep working at your current job.   

If you have given notice — which is a heads up that you’re quitting — then your employer may not be receptive to your continued employment.

Remember, at-will employment is the law.  That means that an employer is free to fire you for any non-discriminatory reason.  

If you’ve given notice that you intend to take another job, then you will have a hard time arguing that the reason for your firing was discriminatory.

Even though your employer is not likely to let you keep your job.  But you should still ask.  You never know.  Some companies have a hard time filling positions. 

Perhaps you have a niche position yourself.  And it’s hard to find someone that can do what you can do.  Maybe you’re just a flat-out superstar.  Or maybe you’re a below-average worker.  Either way, you should ask.  The worst your employer can say is no.

After your new employer stiffs you on your current job, it’s time to think about what’s next.  You should first and foremost try to find another job.   You were able to get one new job.  Hopefully, you’re able to find another one. 

If you’re at a company that has public profiles of its employees, ask your employer for additional time on the website while you look for a job.  

This will make it appear like you still work at the company.  And it will not cost the company a dime.  Your employer may want to keep your goodwill.  It’s unlikely that your company will agree, but, again, it never hurts to try.

Recourse Against the Employer that Rescinded the Offer

Now that you’re rightfully mad at your would-be future employer, what’s left to do?  Well, unfortunately, you need to find another job.  The law almost always requires you to do this.  

You have to go out and seek other, similar employment.  That’s an employee obligation; to mitigate your damages.  If you don’t your deadbeat new employer will likely argue that you haven’t upheld your obligation to mitigate your damages.  Thus, you will not be entitled to damages in any lawsuit.

Now, we’re going to get into the weeds a little bit.  Normally, offer letters are not considered contracts.  That’s an important distinction.  A contract forms when two parties exchange promises and there is a valid offer and acceptance.  Under the law, job offers usually do not fit this definition.

So, you most likely don’t have a contract.  Can the employer really pull the job?  You are not totally out of luck.  If you are unable to find another job, you may have a claim under a theory of promissory estoppel.  

In most states “[t]o recover against a former prospective employer on a theory of promissory estoppel in the job offer rescission context, the spurned employee must prove: 

1. there was a clear and definite promise of employment by the employer;
2. the employer made the promise with the expectation the employee would rely upon it; 
3. the employee reasonably did rely on the promise; and 
4. he or she incurred a definite and substantial detriment as a result of such reliance. ” 

In non-legalese, if you relied on the offer, and the employer pulled it, you may be entitled to damages (money). 

Perhaps you relied on the offer moved across the country and sold your house and car for cheap.

Now, you don’t have a job, a house, or a car.  And, what’s worse, you did not sell the house and car for full value because you were in a hurry to move.  Sprinkle in the fact that you spent a ton of money moving, and in this instance, you may have a good claim for promissory estoppel.

Conclusion

In the end, you should be aware:

• job offers are sometimes rescinded;  
• you shouldn’t give notice until you pass contingencies; 
• after you pass contingencies, you should give your two weeks notice; and 
• even after doing that, your future employer may rescind the offer anyway.  

If that happens, look for a job.  You most likely have a duty to do so.  And if you can’t find a job or you incurred great expense in the process, you may be able to sue for damages.    

why you can withdraw a job offer • BUOM

February 22, 2021

As a hiring manager, you are responsible for finding quality people for your team. When interviewing a candidate, you may have thought that he was a promising fit for the company. Unfortunately, there may be circumstances that no longer make this person a viable option. In this article, we talk about the reasons for withdrawing an offer and how a hiring manager can withdraw an existing job offer. nine0003

Reasons for rejecting an offer

One of the only reasons why a hiring manager cannot withdraw a job offer has to do with discrimination. There are laws that protect people from discrimination based on race, sex, religion and national origin. A hiring manager may withdraw a job offer for many other reasons, such as:

• Budget problems: If your company is experiencing financial difficulties, you may find that you can no longer afford to hire a new employee. While your team should have created a budget before offering a job, unforeseen circumstances can change your company’s financial position. nine0003

• Inconsistencies in background checks. Many employers ask if you have been charged with a felony in the past. If a candidate chooses “no” but a background check says otherwise, many employers see this as a red flag. There are other things that can come up in background checks that may require an employer to cancel a job offer.

• Candidate behavior. When a candidate is interviewed for a job, he usually behaves in the best possible way. If you notice that this person’s behavior has changed drastically since they received the job offer, you might want to rethink adding them to your team. Many hiring managers research a candidate’s online presence to learn more about their personality and public behavior. If you find something questionable, it may reflect badly on your company. nine0003

• Dishonesty: After offering a job to a candidate, you may discover that the information he shared with you in his application materials is not true. If they are dishonest about their previous roles and experiences, they may not be the right fit for your team anymore.

• Company restructuring: sometimes the timing of hiring a new employee simply does not match. If you were trying to hire someone before your company decided to do a complete restructuring, you may find that their position is not needed. If this person is unable to fulfill another role, you may need to withdraw your hiring decision. nine0003

• Failed drug test. A normal part of the candidate selection process is a drug test. If a candidate fails a drug test, the company immediately withdraws their job application. Work related to patient care, heavy machinery, transportation and logistics typically requires drug testing.

How to withdraw a job offer

Follow these steps if you need to withdraw a job offer:

1. Think about your decision

Withdrawing a job offer is a big deal, so you and your team need to think about this decision. You may consider meeting with your legal department to understand the potential implications of this situation. Determine if this is the best option for your team. Keep in mind what situation your new employee is in. Meeting with professional advisors can help you choose more carefully the language in which your cancellation letter will be written. nine0003

If you have to withdraw a job offer due to internal problems, try to rectify the situation. For example, if you have another job that a candidate is suitable for, you can see if they will take the job. Similarly, you can try to link this person to any other job openings you know about. Let them know that you are ready to give them a recommendation.

2. Tell the candidate

Be as polite as possible when telling the candidate about the withdrawal of the job offer. It is likely that they were looking forward to starting work at your company, and this news means that they will need to continue their job search. Instead of sending a short email or leaving a voicemail, try contacting this candidate by phone. nine0003

Tell them why you are withdrawing your job offer. If this was due to your own mistake or miscalculation, sorry for your mistake. When this happens due to your own mistake, try to leave on good terms. If this is due to the candidate’s dishonesty or bad behavior, let them know why such behavior is unacceptable for your company. You want to make it clear that your company did not take this decision lightly. However, give them the opportunity to give their own explanation on the matter. nine0003

3. Put your decision in writing

To avoid any misunderstandings or inconsistencies, you must send them a formal letter proposing cancellation. Consider stating that this job offer was voluntary and not contractual. As with a phone call, explain why you are withdrawing your job offer. Use professional and courteous language, regardless of the reason for withdrawing your offer. You want this letter to reflect positively on your company. nine0003

Sample Cancellation Proposal Letter

Consider using this template to help you write your Cancellation Proposal Letter:

dear [candidate’s name],

We are writing to inform you that we regret to withdraw your job offer for [job title] in [company name]. We made this decision because of the [reason for rescinding offer]. This letter serves as an official notice that your job offer is no longer available at our company. [Company name] is under no obligation to provide you with compensation or future employment. Our original job offer did not serve as a binding contract as this job offer was voluntary. nine0003

We wish you all the best in your job search and hope you can find a position that suits your interests. If you have questions, please contact [HR representative] at [phone number] or [email address]. Thanks for understanding this situation.

Sincerely,

[Your name]

[Your job title]

Sample Letter of Invitation to Retract

Here is an example of a letter to withdraw an offer:

“Dear John Martin,

We are writing to that we must, with regret, withdraw your offer of a job as a laboratory assistant at the Lab Company. We made this decision because of your drug test failure. This letter serves as an official notice that your job offer is no longer available at our company. Lab Company is not obligated to provide you with compensation or employment in the future. Our original job offer did not serve as a binding contract as this job offer was voluntary. nine0003

We wish you all the best in your job search and hope you can find a position that suits your interests. If you have any questions, please contact Sharon Walz at 555-222-3432 or [email protected]. Thanks for understanding this situation.

Sincerely,

Sam Wilson

Hiring Manager

How to Close a Letter (Tips + Templates)

Since most of today’s business correspondence is e-mail, it is extremely important to be able to start and end your letters in a bright way. In this case, the focus is usually on the subject and the beginning of the e-mail message, while the quality of the ending is often overlooked. nine0003

However, it should be borne in mind that a good end to a business letter is no less important than a good start. The right closing part can leave the recipient with the impression you want, motivate the reader to take a certain action, in addition, it indicates the sender, his intentions and contact details (to make it easier for the recipient to contact you). Read on to learn how to properly close business letters and check out our list of examples of professional closing words and phrases that will work for you in a variety of situations. nine0003

What information to include at the end of your emails

1. Closing line

Before you send your message, make sure it contains a small closing sentence that ensures a smooth transition from the main body of the letter to its ending. In this closing sentence, you can express, for example, your gratitude to the recipient for their time, assure that you are open for further communication. You can also put a call to action in it, or information that you expect a response. nine0003

2. Final phrase (conclusion)

Unless the sender has a very close relationship with the recipient, each business letter should contain a professional conclusion, written in a formal business or informal style (the choice of style depends on the type of relationship of correspondents and the specific context communication). The most commonly used conclusions are ‘Regards’ and ‘All the best’ , but we have prepared for you a whole list of similar words and phrases (below), both in formal and informal style. nine0003 Customize email message templates

3. Enter your first name

If you are writing to someone for the first time, always include your full last name, first name and patronymic in the signature of your message. When communicating with colleagues or with people whom you already know and with whom you have corresponded many times, it is enough to indicate only the first and middle name (or just the first name). Note that signing with a pseudonym is not recommended unless your pseudonym is widely known and you would normally use it instead of your real name. nine0003

4. Job title and company name

Be sure to include your job title and company name in your signature so that the recipient knows exactly who you are and does not confuse you with someone else, especially if you are sending ‘ cold emails to potential clients. If you are submitting a resume for an open position, we recommend that you remove your current job information (email address and phone number) from your signature.

5. Contact information

Although the recipient of your message will know your email address anyway, it’s always a good idea to include additional contact information in your message signature, such as your direct phone number, because sometimes people prefer to contact through other communication channels.

6. Additional Resources

Links can be placed in a signature. This could be a link to your website, your LinkedIn or other social media profile, a landing page you’re promoting, your online portfolio, your online calendar, your latest blog post, and so on. nine0003

Letter Ending Examples and Templates

Professional Closures and Ending Phrases

When determining the type of conclusion to use in your business email message, you need to consider who you are writing to and why. If you are not sure which conclusion is best, you should opt for a more formal and standard closing phrase. The most universal are closing phrases such as ‘Respectfully’ , ‘Best regards’ , ‘Best regards’ . They can be used in any situation and in any letter. In addition, the following are additional examples of phrases that are often used by professionals as e-mail closing phrases:

Official e-mail closing phrases:

Regards,
All the best,
All the best,
All the best,
My respects,
Best regards,
My best wishes,
Warm regards,
Sincerely yours,
Sincerely,
Looking forward to fruitful cooperation,

Unofficial e-mail closing phrases:

See you,
Until next time,
Let’s be in touch,
Bye!
See you later!
Good luck!
Good luck! nine0141
Have a good weekend!
Have a great weekend!
Have a good day!
Have a good day!
Have a nice [day of the week]!
Happy holidays!

Final thanks:

Thank you,
Many thanks,
Many thanks,
Thank you,
Thank you,
Thanks again,
With gratitude,
I really appreciate your [help / input / feedback],
Thanks in advance,
Thanks in advance,
Thank you for your time,
Thanks for your help,
Thank you for your [patience / assistance / time],

LiveAgent combines ‘s excellent online chat, ticket management system and automation to enable us at to provide our customers with an unrivaled level of support.

Peter Komornik, CEO

E-mail Ending Examples

Depending on the context of your e-mail messages, you might want to put a short end line before your closing phrase. Place one of the following verified closing lines at the end of your message to end your letter on a positive note and let the recipient know that you expect them to respond or communicate further.

Looking forward to hearing from you. nine0141 Looking forward to your reply.
Look forward to connecting soon.
I look forward to seeing you next week.
Hope to hear from you soon.
I would appreciate your reply.
Hope your week’s off to a good start.
Happy to help if you want to know more.
Please feel free to contact me anytime.
If you have any questions, please email or call me.
If there’s anything I can do to help you, just drop me a line
If there’s anything I can help you with, just let me know. nine0141 If I can be of any further assistance, please let me know.
I am at your disposal for any questions or concerns you may have.
You can reach me at [phone number] if there’s anything you’d like to discuss.
If you require any further information, you can schedule a call with me using this link.
Do not hesitate to contact us again if there’s anything we can help you with.
I look forward to doing business with you in the future.
I enjoyed working with you and look forward to…
Thank you once more for your help in this matter.
Thank you for taking your time.
Thank you for taking this into consideration.
I’d love to hear your feedback.
I’d really appreciate your feedback on …
Please let me know what you think.

How to Close a Cold Sell Letter

Finding the right way to close a cold letter can be a daunting task, even for a sales professional. Here are a few examples of closing sentences you can use to end your cold sales emails that will help encourage your prospect to respond to you:

“If you’d like to learn more about how [Company] can help you [reach specific goals], feel free to book a time in my calendar here: [link]. I look forward to hearing back from you.”

“Are you available for a 10-minute call on [date and time]? Just let me know what works best for you, I’d be happy to work around your schedule.”

“Do you have 5-10 minutes to discuss how we can help [their company] achieve [specific goals]? If so, how does your calendar look this week?” nine0003

“It would be great to hear your thoughts and even explore how this [solution/ tool/ strategy] would fit with [their company]. Do you have 15 minutes this week?”

“If you’d like to hear about this in more detail, I would happily spend 30 mins telling you everything you need to know. Just let me know if you have any questions or would like to have a more in-depth conversation.”

Design your own templates

LiveAgent gives you the power to design your own customer email templates, thus helping you to improve the customer service. Curious about all the opportunities? nine0003

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How to complete a sales follow-up email

Follow-up messages are a must in any cold email sales strategy. Here are a few examples of how you can professionally complete such a follow-up sales letter to motivate your prospect to respond, even if previous attempts to do so have failed:

“If you are the appropriate person to speak with, what does your calendar look like? If not, who do you recommend I talk to?” nine0003

“Are you the right person to speak to regarding this? If not, could you help me find the relevant decision maker? I look forward to your response.”

“I would really like to have 20 minutes of your time as I feel we can really add value to your [area of ​​operations]. Can we book a call or a meeting?”

“Have you given any additional thought to my proposal? I’d be happy to do a quick review of it on the phone and answer any and all questions you may have. What time would suit you for a quick conversation?” nine0003

“Please let me know when you have had a chance to take a look at this info and would like me to give you a call to discuss. I’d be happy to answer any questions you have. ”

How to complete a post-sales / customer welcome letter

Post-sales and customer welcome emails are one of the most important types of emails in marketing campaigns and are designed to build long lasting relationships with customers. Here’s what closing sentences might look like in these types of letters:

“Thanks again for shopping with [Brand]. If you have any questions or need help – let us know! We’ll do everything we can to make sure you love your experience with us.”

“If we ever fail to live up to your expectations with the quality of our products, delivery times, or anything else – you can always reach out to our customer support team at [email] or [number].”

“If you’re interested in learning more about your product, feel free to contact me or anyone else on our support team at any time. We’re always here to help you in any way we can.” nine0003

“I’d love to hear what you think of [product] and if there is anything we can improve. If you have any questions, please reply to this email. I’m always happy to help!”

“Thanks again for signing up for [product/service]. We’re always around and love hearing from you. If you ever need help, have ideas, or just want to say hello, please get in touch, and we’ll get back to you within a few hours.”

How to complete a customer service letter

When you close your letters to customers in response to a customer support request, you should always encourage your customers to contact you if they have any questions, concerns or concerns and reassure them that you always ready to help them. Here are some useful examples of how you can cleverly wrap up your customer support message. nine0003

“I will get in touch with our product team and will get back to you within thirty minutes with a complete answer. In the meantime, let me know if you have any more questions, comments, or concerns.”

“We love to help our customers get the best out of our products. If there’s anything else we can assist you with, don’t hesitate to reach out.”

“Please, let us know if you still cannot [ … ] so we can help you solve this issue and make sure you enjoy your [tool/ app] as soon as possible. Thanks again for contacting us, we’re always happy to help.” nine0003

“We’re always here to answer any questions or concerns you may have. Please feel free to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”

“We would be grateful if you would leave a review on our Facebook page as your insights could help others that are in your shoes. Thanks again for letting us know and feel free to contact us in case you have any questions.”

How to complete a letter of apology

When it comes to writing apology emails and dealing with disgruntled customers, end the email with your apology again and reassure the customer that you appreciate their patience and understanding:

“Once more, I sincerely apologize for the inconvenience . Please contact our customer support team for any further concerns you might have – our agents are always here to help.”

“I have relayed your feedback to the rest of the team and can assure you that this mistake won’t happen in the future. That said, if there’s anything else I can help you with at the moment, please feel free to reach out and I would be more than happy to help.” nine0003

“Thank you again for your patience and for bringing the issue to our attention. In the meantime, we’re going to give you [details of your offer] as an additional apology. If there are any other issues that need to be addressed, please don’t hesitate to contact us.”

“Thank you for your patience and understanding. Rest assured, we are doing everything in our power to not let this happen again. If you have any more questions or come across any other issue, let me know, I’ll be happy to help.” nine0003

“Once again, accept our apologies. We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have – I’m just an email away!”

Conclusion

The end of the letter is usually just a closing comment or a short closing sentence followed by your signature. At the same time, sometimes it takes a lot of effort and time to find the right words and intonation to complete the letter in the right way. And how you end your letter can actually play a major role in whether the recipient responds to you or not. The ability to properly complete professional business letters is the key to effective business communication, as it allows you to leave a positive impression on your readers and increase the likelihood of a response to your letters. And if you’re not sure how to end your business email, the examples above can be very helpful. nine0003

Frequently asked questions about email endings

Why is email ending important?

Since the end of your letter is what your recipient will read last, it can be a great motivation for him to answer the letter promptly, or decide whether he will answer your letter at all. By ending your letter appropriately, politely, and professionally, you increase your chances of getting a positive response. nine0003

What closing phrases are considered inappropriate in business correspondence?

Even if you have established an informal relationship with the recipient, you should still avoid being unprofessional when using closing phrases in any business communication with him. Such ‘unprofessionalism’ includes such conclusions as ‘God bless you’ (or any other phrases related to religion), ‘Hello!’ (or any other slang expressions), ‘SPS’ (or any other abbreviations), ‘Dosvidos’ (or any other informal final expressions), ‘Yours forever’ / ‘Lovely’ (or any other phrases expressing affection ).

How should the end of e-mail messages be formatted?

Just as it’s important to choose the right words to finish your business letter professionally, it’s equally important to format it properly to leave a positive impression on the reader. Don’t forget to put a comma after your closing phrase, then add a space and enter your full name, then your job title, company name, and at the very end, whatever contact details you want to include. nine0003

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