Maintenance manager job descriptions: Maintenance Manager Job Description

Опубликовано: December 16, 2022 в 8:49 pm

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Категории: Miscellaneous

Maintenance Manager job description template

Maintenance Manager responsibilities include:

  • Developing maintenance procedures and ensuring implementation
  • Carrying out inspections of the facilities to identify and resolve issues
  • Checking electrical and hydraulic systems of buildings to ensure functionality

Job brief

We are looking for a reliable Maintenance Manager to oversee all installation, repair and upkeep operations of the company’s facilities. You will be the one to ensure that your colleagues have the best physical resources available to complete their duties according to budget.

A great maintenance manager will have a solid understanding of plumbing and electrical systems as well as carpentry and other crafts. They will be well-versed in all maintenance process and health and safety regulations. The ideal candidate will also have aptitude in undertaking administrative tasks such as reporting, budgeting etc.

The goal is to ensure the company facilities are well-cared for and adequate to support the company’s business operations.

Responsibilities

  • Develop maintenance procedures and ensure implementation
  • Carry out inspections of the facilities to identify and resolve issues
  • Check electrical and hydraulic systems of buildings to ensure functionality
  • Plan and oversee all repair and installation activities
  • Allocate workload and supervise upkeep staff (custodians, janitors etc.)
  • Monitor equipment inventory and place orders when necessary
  • Monitor expenses and control the budget for maintenance
  • Manage relationships with contractors and service providers
  • Keep maintenance logs and report on daily activities
  • Ensure health and safety policies are complied with

Requirements and skills

  • Proven experience as maintenance manager or other managerial role
  • Experience in planning maintenance operations
  • Solid understanding of technical aspects of plumbing, carpentry, electrical systems etc.
  • Working knowledge of facilities machines and equipment
  • Ability to keep track of and report on activity
  • Excellent communication and interpersonal skills
  • Outstanding organizational and leadership abilities
  • High school diploma or equivalent; Degree from a vocational school or BSc/BA in business administration or facility management will be an advantage
  • Valid Certified Maintenance Manager (CMM) will be a plus

Frequently asked questions

What does a Maintenance Manager do?

Maintenance Managers oversee and lead maintenance procedures in a company. They manage activities such as tracking expenses and report progress updates to owners or higher-ups. They also handle specific tasks assigned to them along the way.

What are the duties and responsibilities of a Maintenance Manager?

Maintenance Managers are responsible for developing maintenance procedures and ensuring their implementation throughout their facility. They carry out inspections of the facilities and identify any problems which may arise. These problems are then resolved quickly for employees’ safety without disrupting business operations.

What makes a Good Maintenance Manager?

Maintenance Managers must be able to handle any situation that comes their way and provide excellent customer service at all times. These responsibilities are why they need to have strong leadership skills. Maintenance Managers also need lots of good interpersonal communication abilities in order to keep the peace within a facility.

Who does a Maintenance Manager work with?

Maintenance Managers work above Maintenance Workers, ensuring they stay on task. Managers also ensure that a worker’s work area is safe and free of any issues so their work can continue with a low risk of accidents.

The Role And Responsibilities Of A Maintenance Manager

September 6 2019

Strong maintenance management can bring many competitive advantages to a company. By ensuring high asset uptime, a good brand image, a motivated team, and few technical problems, a good maintenance manager is essential to keeping any organization running smoothly and productively.

This post will discuss what it takes to be a good maintenance manager and how and why you might want to become one. 

Maintenance chain of command

The size and structure of any Maintenance Department will depend on the organization’s size. However, what is nearly universal is that:

  1. maintenance work must be performed effectively, and 
  2. there must be a positive working relationship with the rest of the organization’s leadership. 

Sometimes, in the smallest organizations, just one or two people may suffice. However, a more extensive department with specialized roles and responsibilities is required in bigger organizations.

Typically, that involves having on-the-ground maintenance technicians who perform upkeep. They then report up through a supervisory structure of managers or directors who do the “big picture” work of strategy, budgeting, and alignment with organizational goals.

Maintenance manager vs. maintenance supervisor

The roles of maintenance manager and maintenance supervisor have a lot of crossover. But there are some key distinctions. 

Maintenance managers tend to work on bigger-picture aspects of maintenance work, such as controlling/approving expenses, implementing maintenance strategies, and workforce planning. 

In contrast, the maintenance supervisor will oversee the day-to-day work done by technicians or mechanics, performing inspections and hiring activities.

The two roles may be combined in smaller organizations with a smaller maintenance team. Larger or more maintenance dependent organizations may have both a maintenance supervisor, and a maintenance manager, performing distinct duties.

Maintenance manager job description and responsibilities 

So, what does a maintenance manager do? While the exact scope of work depends on the size and type of company, a typical maintenance manager is responsible for keeping the ground operations running by managing and overseeing all maintenance-related activities.  

In practice, this work falls into three categories: management of staff, management of non-staff resources, and maintenance strategy.

Management of maintenance staff

We often hear that this is the most challenging part of being a maintenance manager. Ensuring you have the right people on the job at the right time is no small task. But a good maintenance manager will have the tools, as well as people and organizational skills to make it second nature. 

Some of the day-to-day duties in this category are:

  • Scheduling and assigning work orders and proactive maintenance tasks
  • Prioritizing work across the team
  • Performing inspections and oversight of maintenance work to ensure quality
  • Hiring, training, and firing maintenance staff 
  • Stepping in to help coordinate more complex maintenance work

Management of non-staff resources 

All maintenance teams have non-staff resources as well. It is the maintenance manager’s job to ensure the team has the right ones available at the right time to get their job done well.  

This will likely include:

  • Management of budgets and approval of expenses 
  • Forecasting, ordering, and price negotiation of spare parts inventory
  • Hiring and management of subcontractors and other vendors for specialized maintenance work 
  • Ensuring the availability of necessary tools and equipment

Maintenance strategy 

Now for the big picture. Most people on the maintenance team didn’t start there because they wanted to write policies and look at spreadsheets all day. But if you have worked your way up into management, there can be a lot of satisfaction in applying years of experience to the big picture. 

Finding ways to reduce downtime and seeing productivity rise, or updating safety procedures and knowing that your staff are more likely to go home without incident or injury at the end of the day is rewarding.

Here is what some of this work entails:

  • Identifying and implementing a proactive maintenance strategy that ensures efficient operations
  • Looking for new ways to improve productivity and cut costs 
  • Developing company policies and standard operating procedures for all maintenance work
  • Ensuring that all maintenance processes are consistent with industry regulations and OSHA standards 
  • Drafting maintenance reports that help measure and improve team performance

Skills and requirements

If all of that big work we just described sounds daunting, don’t despair. The skills you need to do it are likely within reach. And if you’re working in maintenance already, you are probably developing many of the necessary skills already. And if you aren’t, there is likely still a lot you could bring as a maintenance manager. 

Here are the key skills that a maintenance manager needs to be successful. 

Technical skills

It is impossible to teach what you don’t know. A maintenance manager is responsible for guiding and monitoring technicians and mechanics. And although you can’t expect them to know everything about every piece of equipment or all mechanical systems they may encounter, they should at least have a solid technical background suitable for the industry they work in. If not, it would be tough to train and oversee the team.

Aside from staff training and oversight, technical knowledge is essential for many other common scenarios.

  • Creating preventive maintenance procedures and checklists
  • Managing the work order process effectively
  • Handling emergencies 
  • Creating troubleshooting guidelines
  • Generally understanding how a maintenance strategy will impact maintenance operations and the organization.  

Organization and detail orientation

The ability to spot potential issues and address them quickly is essential and will help the team avoid severe issues. A maintenance manager can’t afford to be sloppy or continuously overlook minor problems.

Additionally, as someone who has to inspect work, check for compliance, and thoroughly think through a process to develop policies and procedures, it helps to have good attention to detail combined with a problem-solving mindset. Project management and time management are also key skills that many maintenance managers fall back on frequently.

Emotional intelligence

A good maintenance manager can delegate tasks and tell the team what to do. A great maintenance manager will gain the team’s trust and influence morale positively. 

But this requires self-awareness, interpersonal skills, and empathy. They need to put personal issues aside and focus on fairness and getting the job done in a way that has the team’s and company’s interests at heart.

Similarly, it’s essential that managers remain composed even on those days when everything seems to be going wrong. The behavior of a maintenance manager in challenging situations will be reflected in the quality of the team’s work. It is the difference between being able to keep the team calm and focused versus bringing in additional anxiety and disruption.

Leadership

Managers with good leadership skills help ensure that the maintenance team functions as a cohesive unit working towards common goals. They must build trust and rapport with the team so that each member understands the value of their work and follows through on the manager’s guidance and decisions.

They should know how to…

  • communication effectively with anyone
  • know when and how to delegate work
  • spot and resolve conflicts between team members
  • handle different temperaments

In addition, the maintenance manager typically serves as the liaison between the maintenance team and the rest of the organization’s business administration and leadership. In conjunction with the Maintenance Director (if there is one, depending on the organization), the manager will advocate for the department’s needs and garner the support of the rest of the organization for maintenance activities.

Education 

Most employers require a high school diploma to qualify, while others prefer candidates with at least some post-secondary education or a full bachelor’s degree. Still, many employers will hire managers without a degree if the candidate has prior experience in a leadership role and a proven record of successfully managing staff.

Some end up in this role by being promoted from maintenance technician or maintenance supervisor. Many organizations will look for managers that have that type of hands-on management experience. It makes sense when looking at the duties and other skills we have listed.

Technology

Technological advancements in the built environment are evolving rapidly. Looking forward, maintenance managers who wish to remain relevant will need to be able to use mobile technology and different software solutions.  

Some examples like computerized maintenance management systems (CMMS), building automation systems, inventory management solutions, and other apps for workflow will help the manager be successful if used well.

They don’t need to be programmers, but a solid understanding of mentioned technologies will be a big plus and offer a competitive advantage in the job market.

So which management skills are most important? In a survey Limble conducted of dozens of maintenance managers using its platform, organizational skills, big picture perspective, and people skills were rated as the most important skills to ensure success. 

So, while all the skills listed are important and will appear on nearly all maintenance manager job descriptions, these “soft” skills will be the hardest to beat. They are what separates good maintenance managers from great ones. 

Salary

Yet another detail that will vary depending on the size and type of organization is the maintenance manager’s salary.  

ZipRecruiter.com states that the average salary for a maintenance manager in the United States is $87,000 per year, with a range of $62,000-$110,000 per year. Payscale.com and Salary.com have similar estimates with slight variations. 

Some organizations also begin offering bonuses to their compensation package for staff, starting at the management level. 

Job outlook

There aren’t many professions out there with a better job outlook than maintenance technicians and maintenance managers. The Bureau of Labor and Statistics estimates their demand to grow 8% in the decade between 2020 and 2030. As current maintenance workers and leaders enter retirement or switch professions, there will continue to be a high demand for qualified candidates for these roles. 

Conclusion

No matter where you are in your career — from a maintenance technician just starting out to a leader at an organization hoping to hire a maintenance manager — it is helpful to know the essential responsibilities and skills of successful maintenance managers.  

And remember that the maintenance manager and their team can only be made better with the right tools and systems to help them succeed. A CMMS like Limble can be a maintenance manager’s secret weapon — taking the guesswork out of work assignment and prioritization, inventory forecasting, preventive maintenance planning, and so much more. 

Limble CMMS is designed to organize, automate, and streamline maintenance management. Request a demo, start a free trial, or send us your questions to learn how.

 

Bryan Christiansen
Limble CEO

Account manager job description

I APPROVE
General Director
company name _______________________________
signature _______________________________ / full name _______________________________
date “___” ____________ 202__

This job description was developed and approved on the basis of an employment contract in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations in the Russian Federation.

I. General provisions

1.1. The job description regulates the following parameters related to the activities of a client manager: job duties, rights, responsibilities, relationships and communications by position.
1.2. The account manager belongs to the category of specialists.
1.3. The account manager is appointed to the position and dismissed from it by order of the general director of the company.
1.4. The Account Manager reports directly to the Head of Account Management.
1.5. During the absence of the account manager, his rights and obligations are assigned to other employees of the customer service department, about which the general director of the organization issues an appropriate order.
1.6. A person who has secondary vocational education and additional professional education (advanced training programs in marketing, management, economics) and at least six months of work in sales or higher education (bachelor’s degree) without presenting requirements for work experience is appointed to the position of a client manager work.
1.7. The Account Manager should know:
• Detailed specifications and features of the company’s products and services;
• methods for finding information about the terms of use and features of the products and services sold;
• domestic and foreign manufacturers of analogues of sold products and services;
• main characteristics, prices, advantages and disadvantages of products and services of leading Russian and world manufacturers in comparison with products and services sold;
• rules for working in computer programs, databases, customer relationship management systems;
• Fundamentals of accounting, rules for the preparation of primary accounting documentation;
• purpose and rules for the use of computer and office equipment, specialized software;
• industry and local regulatory legal acts in force in the organization;
• regulations governing the sale of products and services to organizations of various forms of ownership;
• sales models for the company’s products and services;
• principles of effective operation of the customer relationship management system;
• basic principles for drawing up customer loyalty programs;
• features of the application of customer loyalty programs in various market conditions;
• rules of business etiquette, business correspondence and business communication;
• principles of communication with clients established in the company;
• instructions for preparing, processing and storing records;
• database maintenance methods;
• fundamentals of civil law;
• principles and methods for dealing with complaints;
• methods of search, analysis, processing and systematization of information;
• fundamentals of contract work;
• main tender sites, rules of their work;
• composition of the tender documentation;
• the basics of office work;
• fundamentals of organization management;
• fundamentals of psychology.
1.8. The account manager should be able to:
• search for and organize information about the terms of use and the possibilities of the products and services sold;
• compare domestic and foreign analogues of products and services sold;
• analyze offers from suppliers of products and services;
• use computer and office equipment to accompany client consultations;
• work with a database of partners and clients;
• search for information on clients and partners;
• conduct business negotiations and business correspondence;
• keep records of sales of the company’s products and services;
• Apply an organization’s resource management system to support the sales cycle;
• draw up primary accounting documentation using accounting programs;
• receive and process incoming requests from clients and partners;
• identify customer needs in the negotiation process;
• Prepare and deliver presentations on the use of products and services sold;
• conduct demonstrations of products and services for sale;
• apply customer relationship management systems in preparing advice on the use and capabilities of the company’s products and services;
• enter into agreements with partners and customers for the sale of the company’s products and services;
• issue invoices, draw up acts, waybills and invoices;
• control the shipment/delivery of sold products, provision of services;
• control the presence of receivables;
• Organize information about distribution channels and sales decisions;
• accompany the development of a customer relationship management system;
• draw up customer loyalty programs and ensure their effectiveness;
• work with computer and office equipment;
• work with the company’s reporting systems, a database of standard offers for the sale of the company’s products and services;
• Apply business process automation tools to customer relationships;
• maintain a register of customer details;
• organize meetings with clients and partners;
• draw up commercial offers for the sale of the company’s products and services;
• keep records of commercial offers for the sale of the company’s products and services;
• draw up accompanying documents for the sale of the company’s products and services;
• keep records of transactions for the sale of the company’s products and services, incl. competitive bidding and auctions;
• process information about new products and services of the company, the terms of their sale;
• keep records of informing customers about new products and services of the company and about the terms of their sale;
• work at tender sites, draw up tender documentation
• work with complaints, taking into account the principles of interaction with clients accepted in the company.
1.9. The client manager is guided in his activities by:
• legislative acts of the Russian Federation;
• Company Charter, Internal Labor Regulations, other company regulations;
• orders and directives of the general director;
• This job description.

II. Job Responsibilities of the Account Manager

The Account Manager performs the following job responsibilities for maintaining and expanding the client base:

2.1 development of business relations with clients, development of loyalty programs;
2. 2 advising clients, presenting and selling the company’s products and services;
2.3 preparation of commercial offers, conclusion of contracts;
2.4 invoicing, payment control;
2.5 handling complaints;
2.6 preparation of reporting documents.

III. Rights of the account manager

The account manager has the right to:

3.1. To improve professional qualifications at courses, seminars and other training events.
3.2. Participate in the discussion of issues related to the duties performed.
3.3. Get acquainted with the decisions of the General Director regarding the performance of official duties, with documents defining the rights and obligations of the position held, criteria for assessing the quality of performance of official duties.
3.4. Develop and submit proposals for the consideration of the head of the customer service department on the organization of work within the framework of their duties, on improving the activities of maintaining and expanding the company’s customer base.
3.5. Inform the head of the customer service department about violations in the work of the employees of the customer service department.
3.6. To protect professional honor and dignity, get acquainted with the documents containing an assessment of his activities, and give explanations on them.

IV. Responsibility of the account manager

The account manager is responsible for:

4.1. For failure to perform, untimely or negligent performance of their duties.
4.2. For non-compliance with current instructions, orders and orders to maintain trade secrets and confidentiality of information.
4.3. For violation or improper execution of the Charter, internal labor regulations, job description, labor discipline, safety and fire safety rules.

V. Relationships and communications by position

Client Relations Manager:

5.1. Works in the mode of a normalized working day according to the schedule of the 40-hour working week, approved by the General Director of the company.
5.2. If necessary, he can be sent on business trips.
5.3. Under the guidance of the head of the customer service department, he plans his work for the reporting period.
5.4. Submits a report on the work done for the reporting period to the head of the customer service department.
5.5. Receives from the head of the department for work with clients and gets acquainted with the signature with legal, financial and economic information.
5.6. Performs the duties of other employees of the customer service department during their absence in accordance with the order of the general director of the company.

VI. Final provisions

6.1. The employee gets acquainted with the job description against signature when hiring before signing the employment contract.
6.2. One copy of the job description is with the employer, the other is with the employee.
6.3. The employee gets acquainted, against signature, with changes in the job description relating to general provisions, job duties, rights, responsibilities and executed by the relevant order of the general director of the company.

I am familiar with the instructions:

signature _______________________________ / full name _______________________________
date “___” ____________ 202__

Maintenance Engineer Job Description 2022

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We bring to your attention a typical example of a repair engineer job description, sample 2022. A person who has a higher professional (technical) education without presenting requirements for work experience or secondary vocational (technical) education and at least 3 years of experience as a technician of category I for at least 3 years or other positions filled by specialists with secondary vocational education can be appointed to this position , not less than 5 years. Do not forget, each repair engineer’s instruction is issued on hand against receipt.

The hr-portal site provides typical information about the knowledge that a repair engineer should have. About duties, rights and responsibilities.

This material is included in the huge library of job descriptions on our website, which is updated daily.

1. General provisions

1. The repair engineer belongs to the category of specialists.

2. A repair engineer accepts a person who has a higher professional (technical) education without presenting requirements for work experience or secondary vocational (technical) education and work experience in the position of a technician of category I for at least 3 years or other positions filled by specialists with an average vocational education, at least 5 years.

3. The repair engineer is hired and dismissed from the position by ___________ organization (director, manager) on the proposal of ________. (position)

4. The repair engineer must know:

– resolutions, orders, orders, methodological and regulatory materials for the maintenance and repair of equipment, prospects for the technical development of the enterprise;

– organization of repair work and maintenance of equipment;

– Unified system of preventive maintenance and rational operation of process equipment;

– technical characteristics, design features, purpose and operating modes of the enterprise equipment, rules for its technical operation;

– repair planning methods;

– the main technological processes for the production of the enterprise’s products;

– advanced repair systems and repair technology;

– the procedure for drawing up estimates for repairs, applications for equipment, materials, spare parts, tools, etc. ;

– fundamentals of economics, organization of production, labor and management;

– fundamentals of labor legislation;

– rules and regulations of labor protection.

5. In his activities, the repair engineer is guided by:

– the legislation of the Russian Federation,

– the Charter (regulation) of the organization,

– orders and orders of _________ organization, (general director, director, head)

– by this job description,

– by the internal labor regulations of the organization.

6. Maintenance engineer reports directly to: _________. (post)

duties on him.

2. Responsibilities of a repair engineer

Repair engineer:

1. Develops long-term and current plans (schedules) for various types of repair of equipment and other fixed assets of the enterprise (buildings, water supply systems, sewerage, air ducts, etc. .), as well as measures to improve their operation and maintenance, monitors the implementation of approved plans (schedules).

2. Promotes the introduction of integrated regulated maintenance systems that ensure timely adjustment and repair of equipment, efficient operation of the enterprise, advanced repair technology, highly efficient repair devices, and mechanization of labor-intensive processes.

3. Takes part in checking the technical condition of the equipment, the quality of repair work, as well as in the acceptance of equipment newly delivered to the enterprise, and, if necessary, draws up documentation for its write-off or transfer to other enterprises.

4. Organizes the preparation of repair work, determines the need for spare parts for the repair of equipment, to provide the enterprise with them on terms of cooperation.

5. Controls the activities of the enterprise divisions involved in the repair and testing of equipment, over compliance with the rules of operation, maintenance and supervision of it.

6. Develops measures aimed at improving the organization of maintenance and repair of equipment, reducing the labor intensity and cost of repair work, improving their quality, increasing the efficiency of using fixed assets (increasing wear resistance and reducing equipment downtime).

7. Participates in planning the technical development of production, overhaul and modernization of fixed assets, compiling a balance of production capacities and their use.

8. Develops normative materials for preventive maintenance and repair of equipment (standards for repair and maintenance costs, service life of spare parts, nomenclature of replacement and wear parts, norms and limits for lubricant consumption).

9. Analyzes the causes of increased wear, accidents and downtime of equipment and participates in the investigation of their causes, as well as the causes of industrial injuries, and takes measures to prevent it.

10. Monitors compliance with the established deadlines for compiling defect reports, requests for repairs.

11. Makes requests and specifications for spare parts, materials, tools, controls the correctness of their consumption.

12. Prepares materials for concluding contracts with manufacturers for the supply of spare parts and equipment, as well as with specialized contractors for the overhaul of fixed (industrial and non-industrial) assets, monitors the spending of funds for these purposes.

13. Participates in the development and implementation of standards and specifications for the operation, maintenance and repair of equipment.

14. Gives opinions on rationalization proposals and inventions, on issues of improving the design of equipment, organization of repair work and maintenance of equipment, provides practical assistance to innovators and inventors and organizes the implementation of the accepted proposals.

15. Summarizes and disseminates best practices in organizing the repair and operation of equipment.

16. Keeps records and certification of equipment, buildings, structures and other fixed assets of the enterprise, makes changes to the passports after their repair, modernization and reconstruction, draws up the necessary technical documentation and maintains the established reporting.

3. Rights of the repair engineer

The repair engineer has the right:

0008

– on the promotion of distinguished employees subordinate to him,

– on bringing to material and disciplinary responsibility employees who violated production and labor discipline.

2. Request from structural units and employees of the organization the information necessary for him to perform his duties.

3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

4. Get acquainted with the draft decisions of the organization’s management regarding its activities.

5. Require the management of the organization to provide assistance, including the provision of organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

6. Other rights established by the current labor legislation.

4. Responsibility of the repair engineer

The repair engineer is responsible in the following cases:

1. For improper performance or failure to perform their job duties under this job description – within the limits established by the labor legislation of the Russian Federation.