Job description receptionist: Receptionist job description template | Workable

Receptionist job description template | Workable

This Receptionist job description template is optimized for posting to online job boards or careers pages. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more.

Receptionist responsibilities include:

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail

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Job brief

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a Receptionist do?

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e. g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Frequently asked questions

What does a Receptionist do?

Receptionists work within an organization to help it run smoothly. They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients.

What are the duties and responsibilities of a Receptionist?

A Receptionist’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. In some environments, they can even assist security by monitoring visitor access.

What makes a good Receptionist?

A good Receptionist is organized, communicates well, and practices excellent time management skills. In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers.

Who does a Receptionist work with?

Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. Generally, they report directly to an Office Manager.

Receptionist Job Description Template | Monster.com

Receptionist

[Intro paragraph] Just a few sentences at the start of your receptionist job description introducing your business to prospective candidates can really kick off your job posting. Highlight your unique company culture and working environment and take this opportunity to set your company apart from your competitors and sell yourself to job seekers.

Receptionist Job Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

[Work Hours & Benefits] You also want to include your company’s working hours and benefits. Try to sell potential applicants on things like overtime or seasonal availability, as well as the benefits that set your business apart, like paid vacation time, commuting credits, or childcare reimbursements.

Receptionist Qualifications / Skills:

• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Supply Management

Education, Experience, and Licensing Requirements:

• University/college degree is an asset
• Familiarity with phone systems
• Previous experience with Microsoft Office software preferred

[Call to Action] You’ve gotten job hunters’ attention with a strong front desk job description; now how do you get their application? You need a compelling call to action right here, telling prospective receptionists know exactly how to apply. Let them know how and where to submit their application, who to contact at your company, or whether they can click on an “apply” button at the top of the job post.

Your New Receptionist is Just a Few Steps Away

A great receptionist can make all the difference in the ease with which your workday runs. You want to find a skilled candidate who can answer the call, not one who will leave you on proverbial hold. Put your receptionist job description to work, and find your next great hire, with a free job posting on Monster’s world-class job board.

Best Receptionist Job Description Template for 2022

Having a cheerful personality may seem like an underestimated or undesirable trait, but many employers desire such qualities in a receptionist and it is a basic requirement for an administrator job description.

The administrator is expected to be incredibly organized and friendly. This admin job description is about much more than just picking up the phone.

Administrators have different personalities and are generally ordinary people, that is, they are conscientious and conservative. nine0003

They are expected to be logical, efficient, neat and organized. Some of them are also adventurous, meaning adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, self-confident and optimistic.

As an administrator, you are the company’s first point of contact. Receptionists are responsible for providing administrative support throughout the organization.

In some organizations, he/she will welcome guests and greet people visiting the store. They also coordinate reception activities, including mail distribution and call routing. nine0003

To be a successful secretary, you must have a pleasant personality, as this is also an important role in customer service. They must also be able to deal with emergencies in a timely and efficient manner, streamlining office operations.

Multitasking and stress management skills are required for this position. This role may require shift work, so flexibility is an advantage.

Ultimately, the job and responsibility of the receptionist is to make sure that the front desk staff welcome guests positively and fulfill all administrative tasks to the highest quality standards.

What are the duties and responsibilities of the receptionist?

Administrators need to be open-minded and aware of everything going on in the organization, from knowing what important meetings are happening to coordinating deliveries and arranging employee travel.

In addition, you are often the first person employees and potential customers see, so you always represent the company. nine0003

Daily Receptionist Responsibilities Include:

• Greet guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, track and forward incoming calls
• Keep the reception area organized and presentable to everyone essential stationery and supplies (such as pens, letterhead, and brochures).
• Provide basic and accurate information in person and by phone/email
• Receive, sort and distribute daily mail/delivery
• Maintain office security by enforcing security procedures and access control through the front desk (logbook monitoring, issuing visitor passes)
• Order front office supplies and inventory
• Update calendars and schedule appointments
• Arrange travel and accommodation and prepare vouchers
• Keep up-to-date records of office expenses and expenses
• Perform other administrative bureaucratic tasks such as document filing, photocopying, transcription, and faxing.

What are the requirements for the receptionist?

• Proven experience as an administrator, front office representative, or equivalent
• Proficiency with Microsoft Office
• Hands-on experience with office equipment (e.g., faxes and printers)
• Professional attitude and behavior
• Strong written and oral communication skills
• Ability to be imaginative and proactive when problems arise
• Excellent organizational skills
• Multitasking and time management skills, ability to prioritize tasks
• Attitude towards customer service
• Degree 900; additional certification in record keeping is a benefit

How many hours do administrators work? nine0018

Being the secretary of is an office job as the front desk needs to be staffed at all times.