Service technician job descriptions: Service Technician Job Description Template

Service Technician Job Description Template

Whether you’re hiring a service technician to install and repair air conditioners or home appliances, the process starts with a well-worded service technician job description. An effective job description will act as an elevator pitch for your company and prompt qualified service technicians to apply.

A service technician needs the technical skills to install and repair your products. They must also have strong social skills, so they make a good impression on your customers and collaborate well with your team.

Write an effective job description faster by customizing this sample to meet your hiring needs. As you edit, it may be helpful to read other service technician job postings on Monster to see how similar companies are hiring for the role.

Service Technician Job Description

[Intro Paragraph] The most effective service technician job postings use this section to show why their company is a great place to work. Describe the company culture, mission, and any awards the team has won. You may want to explain company values such as ambition, responsibility, positivity, and growth so candidates know more about the personality traits that are important at your company.

Driven service technicians will want to advance at the company. Share any professional development initiatives your company offers like training programs, tuition reimbursements, and a clear career advancement trajectory.

There are many different types of service technicians. Be sure to explain what they’d install and repair, like computer hardware, internet hardware, cable equipment, home appliances, or heating, ventilation, and air conditioning (HVAC) systems.

Service Technician Job Responsibilities: Use this section of your service technician job description to share a detailed list of the job responsibilities. This will help candidates determine whether they are interested in the day-to-day work and have the skills to be successful.

The responsibilities will differ depending on what the service technician would install and repair, so be sure to customize the list to fit your specific hiring needs. Replace “products” with what the service technician would work on if they get the job. For example, you may be looking for someone who:

• Installs and tests products to make sure they work correctly.
• Follows installation and operation manuals.
• Responds to service requests and repairs products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools and equipment.
• Writes service reports after every appointment.
• Collaborates with managers and other service technicians.
• Follows all company policies and procedures.
• Adheres to safety regulations and industry standards.

[Work Hours and Benefits] Use this section of your job description to tell candidates more about the logistics so they can determine whether they want to apply. Start by letting candidates know if it’s a full-time or part-time role and whether it’s a contract or permanent position. If it’s a contract role, mention the contract duration and whether it is temp-to-hire. Service technicians often work a set or rotating shift schedule. Share the days and hours the technician would work.

Show that hard work will pay off by describing the benefits offered for the role, such as health insurance, paid time off, parental leave, retirement planning, tuition reimbursements, and professional development stipends. If you know the hourly rate, it’s helpful to include it.

Service Technician Qualifications and Skills: Use these sections of your service technician job description to feature the job requirements. The requirements may be different based on the specialty, so be sure to tailor the list accordingly. Some candidates will only apply if they meet all the job requirements, so it’s helpful to note what is preferred versus required. Here are a few examples you may want to include:

• Learns new maintenance skills quickly.
• Works with customers and has excellent customer service skills.
• Collaborates with managers and service technicians has strong interpersonal skills.
• Demonstrates time management, problem-solving, and organization skills.

Education and Experience Requirements:

• A high school diploma or equivalent is required.
• An associate’s or bachelor’s degree is preferred.
• At least [number] years of related experience is required.

[Call to Action] End your job description with a call to action that prompts candidates to apply. For example, you could say that you’re excited to read their applications and provide instructions for applying from the job board, your website, or by contacting the hiring manager.

Hire a Talented Service Technician Quickly

You can use your brand-new service technician job description to find someone almost as quickly as the right candidate can make a complicated repair. Create a job posting on Monster for free today to find someone with the skills to represent your business well.

Field Service Technician job description template

This Field Service Technician job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company.

Field Service Technician responsibilities include:

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions

Job brief

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements and skills

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification

Frequently asked questions

What does a Service Technician do?

Field Service Technicians ensure that customers have everything they need to get their job done. When it comes time for installation, repair or maintenance on equipment used in a production environment, they keep the client updated on any issues and progress.

What are the duties and responsibilities of a Service Technician?

Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit. They then determine what solution will be most effective in fixing it with minimal downtime on equipment.

What makes a Good Service Technician?

The ideal Service Technician is both meticulous and punctual. They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.

Who does a Service Technician work with?

A Field Service Technician works with a Field Service Representative, who often speaks to the client concerning the initial issue they’re calling about. The Rep then communicates with the Technician to ensure their services are administered.

Service Engineer Job Description

Posted by 2008-12-11 22:47 by Valeratal

This job description was developed and approved on the basis of an employment contract with a service engineer in accordance with the Labor Code of the Russian Federation, other regulatory acts of the Russian Federation governing labor relations. This job description can be changed, supplemented only by order of the General Director.

• General

1.1. The service engineer belongs to the category of the Company’s specialists (employees).
1.2. The service engineer is appointed to the position and dismissed from it by order of the General Director of the Company.
1.3. The service engineer reports directly to the head of the service department.
1.4. The service engineer is guided in his activities by:

• legislative acts of the Russian Federation;
• labor law;
• rules and regulations of labor protection, safety and fire protection;
• Regulations on internal working hours;
• Regulations on the departments of the Company;
• Orders, orders, instructions of the Company’s management;
• Employment contract;
• by this Job Description;

1. 5. Persons with higher or secondary specialized education and at least 3 years of work experience in a similar position are appointed to the position of a service engineer.
1.6. The service engineer must know:

• specialization of the enterprise and features of its activities;
• scientific, technical and other specialized literature on the repair of office equipment;
• organizing and carrying out repair work and maintenance;
• technical characteristics and features of various lines of office equipment, design features, purpose and rules for its technical operation;
• repair planning methods;
• advanced repair systems and repair technology;
• procedure for filling out documentation (acts, expense sheets for spare parts, applications, etc.) for repairs,
• name of spare parts according to stock nomenclature.
• fundamentals of labor legislation;
• rules and norms of labor protection;

1. 7. During the absence of a service engineer, he is replaced by a person appointed by order of the general director.

• Responsibilities

The engineer has the following duties:
2.1. Carries out work on the necessary repair of office equipment after receiving an application from the head of the service department.
2.2. Organizes the preparation of repair work, determines the need for spare parts for the repair of office equipment.
2.3. Performs all repair work on office equipment both on site and on the road.
2.4. Reports on the work performed to the head of the service department by means of mobile communications.
2.5. Develops regulatory materials for preventive maintenance and repair of office equipment (standards for repair and maintenance costs, service life of spare parts, nomenclature of replaceable and wear parts, norms and limits for the consumption of necessary materials), coordinating with the head of the service center.
2.6. Analyzes the causes of a malfunction in accordance with technical standards.
2.7. Makes requests for spare parts, materials, tools, controls the correctness of their spending.
2.8. Prepares materials for reporting to the head of the service department and to the cashier.
2.9. Develops proposals for improving the organization of repair work and maintenance of office equipment.
2.10. Summarizes and disseminates best practices in the organization of repair and operation of office equipment.
2.11. Keeps records of repair work, draws up the necessary technical documentation and maintains established reporting.
2.12. Comply with labor discipline, safety precautions and comply with the internal regulations established by the company.

• Rights

The engineer has the right:
3.1. Request and receive the necessary materials and documents related to the activities of a service engineer.
3. 2. Represent the interests of the enterprise in third-party organizations on issues related to its professional activities.
3.3. Independently choose the forms and methods of work and plan it, within the framework of this job description.
3.4. Raise your qualifications.
3.5. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
3.6. Notify the immediate supervisor of all shortcomings in the activities of the Company (its structural divisions) revealed in the course of the performance of their duties and make proposals for their elimination.
3.7. Request personally or on behalf of the immediate supervisor from the heads of enterprise departments and specialists information and documents necessary for the performance of his duties.
3.8. Require the management of the enterprise to assist in the performance of his duties and rights.

• Liability

The repair engineer is responsible for:
4. 1. For improper performance or non-performance of their official duties provided for by this job description – to the extent determined by the current labor legislation of the Russian Federation.
4.2. For offenses committed in the course of carrying out their activities – within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage – within the limits determined by the current labor and civil legislation of the Russian Federation.

AGREED:

I am familiar with the job description:

_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____
_______________/ _________________”___”___________ ____

The instruction was sent by Natalia Kulbachnaya

Document type:

• Job description

Heading:

• HR records management

Share

Popular

Rostrud clarifies: the employer cannot force the employee to divide the annual leave into parts

The employee does not show initiative. How to be?

9 recruiting strategies and examples to hire top talent

Service engineer

• 
  Who to become?

• 
  Where to study?

• 
  How to grow?

• 
  What to try?

ICO

Test for the profession

Sphere of activity

Significant systems, equipment

Activities

Customers

Brief description

In the responsibilities of the service engineer included:
9000

Fix software bugs
• Repair of customer equipment (servers, workstations, computers, office equipment)
• Ordering and tracking deliveries of spare parts
• Coordination and administration of computer networks
• Installing software and hardware
• Implementation of preventive maintenance of networks and equipment

Where to study

Universities:

• Moscow State Technical University. N.E. Bauman (MSTU) Faculty of Informatics and Control Systems
• Moscow State University of Electronics and Mathematics (MIEM)
• Moscow State Institute of Radio Engineering, Electronics and Automation (MIREA) Faculty of Information Technology
• Moscow Aviation Institute (MAI) Faculty of Aircraft Radio Electronics
• etc.
Additional information : SPO in repair directions, courses

Where to work

• IT departments of large and medium-sized companies
• Enterprises and organizations
• Banks
• Training centers

Test for the profession

Clach the profession

Information and technical direction,
ITECHSMENA