Salary of a bank teller: Bank Teller Job Descriptions, Salary, Interview Questions
Bank Teller Job Descriptions, Salary, Interview Questions
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What Does a Bank Teller Do?
A bank teller is responsible for processing routine operations in a bank, such as cashing checks, depositing or withdrawing money, issuing savings bonds, and collecting loan payments. They ensure a high level of service and transaction efficiency. They must have excellent communication skills and customer service skills. Bank tellers need acute attention to detail as they are responsible for identifying risk factors for fraudulent activity or potential scams. Bank tellers have solid analytical skills, working knowledge of computers and electronic banking systems, and strong data entry skills.
As bank tellers are typically the first point of contact when customers enter a bank, this role requires excellent interpersonal skills. Bank tellers must be patient, understanding, good problem solvers, and resourceful in dealing with customers on a daily basis. They may be required to sell products and services or make sales referrals as part of their duties at the bank. They also should stay current on all regulations and policies and ensure they are upheld.
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National Average Salary
Bank teller salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
Bank Teller salary data
The average U.S. salary for a Bank Teller is:
$33,040
Bank Teller Job Descriptions
Crafting the perfect job description may be the key to finding an exceptional bank teller. To help you with your recruiting search, our team has put together some examples from past openings.
Example 1
The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship.
Responsibilities
- Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop)
- Answer questions and resolve customer concerns regarding services provided by the Bank
- Sells cashier’s checks
- Vault and ATM balancing
- Holds/Stop payments
- Monthly certifications
- Account research
- Order supplies and process mail
- Assist with processing and scanning of daily teller work
- Review and verify daily reports assigned by Branch Management
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
- Participate and contribute to the branch’s overall goals
- Perform other duties as assigned
Required qualifications
- One year of recent Teller or cash handling experience
- High School Diploma or equivalent
- Excellent customer service skills including proper telephone etiquette
- Basic math skills
- Accurate typing and basic computer skills
- Good written and verbal skills required
- Detailed and accurate in a fast-paced environment
- Ability to work well in a team oriented environment
Preferred qualifications
- Basic knowledge of Word and Excel preferred
- Fluency in Spanish is preferred
Physical requirements
- Local travel may be required
- Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position
- Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists
- Light work that may include moving objects up to 20 pounds
Example 2
Essential duties and responsibilities
- Provides quality customer service which includes consistently demonstrating the following:
- Maintains a positive and cooperative attitude at all times
- Acknowledges and responds immediately to the customer. “Customer before paperwork.”
- Greets the customer by name; learn name and use in closing
- Makes eye contact, demonstrates user-friendly non-verbal behavior
- Thanks customer for their business
- Assists with phone answering as needed
- Courteously and pleasantly answers customer questions and directs them to other departments when required
- Identifies opportunities to cross-sell bank products and services to new and existing customers
Teller operations
- Processes customer deposits and withdrawals, verifying all cash or endorsements and issuing receipts according to established procedures
- Verifies account information from the computer to validate all customer data, before completing transactions or releasing funds
- Maintains sufficient cash drawer funds to provide timely customer service and balances the drawer according to established procedures. Cash differences not to exceed established amount
- Ensures that all transactions are thoroughly documented on the teller tape to minimize bank liability and maintain audit trail of customer transactions
- Cashes checks for account holders and approved check cashing customers, within the limits set forth in the cashing policy, upon verification of signatures
- Processes additional transactions as assigned but not limited to: mail and night deposit items under dual control, telephone transfers and money orders, cashiers checks, travelers checks, cash advances, sells and redeems savings bonds, process currency and coin orders, count coin, process food coupons according to established procedures, ensuring that all transactions are recorded promptly and accurately
- Sells excess cash to vault teller to avoid exceeding drawer limit. Ensures that cash drawer is stocked with sufficient cash to meet customer demand
- Follows all bank regulations that effect the teller operations, including but not limited to: Bank Secrecy Act (BSA), Regulation CC: Expedited Funds Availability Act, CIP, etc.
- Adheres to all bank security policies for the location and the position
Other responsibilities
- Accepts rent payments for safe deposit boxes per safe deposit box agreement
- Daily processing of TT&L payments and money orders
- Performs various responsibilities and special projects as assigned by management
Example 3
Major responsibilities are as follows
- Represents [company] as a customer service professional
- Maintains positive, friendly, and professional communications with customers, co-workers, and management whether in person, by phone, in writing, and/or through computerized and other electronic means
- Safely operates cash processing equipment and keeps equipment in good working order
- Accurately and efficiently counts and logs client’s deposits into our teller software system
- Uses handheld electronic devices to scan and track deposits
- Prepares currency/coin orders
- Ensures accurate count and tracking of all vault assets
- Ensures the safety of all negotiables and confidential records
- Notifies supervisor/manager of any delays, issues, concerns, or problems in a timely manner
- Maintains a clean and orderly teller processing area
- Performs other duties as assigned
Requirements
- High school diploma or equivalent is required.
- One or more years of teller, vault teller, vault custodian, cage cashier, fill bank, soft count, slot attendant, cash logistics, lead cashier, or equivalent cash handling experience is preferred
- Accuracy and good math skills are required
- Must be able to use a computer and other cash processing equipment
- Must be able to lift 30 pounds and sometimes a team lift of around 50 pounds
- Exhibits professionalism, politeness, and courtesy and willingly steps in and helps the team
- Trustworthiness and the ability to act with integrity is of utmost important
Sample Interview Questions
- What interests you about becoming a bank teller?
- Why did you choose our bank?
- What do you think are the most important qualities a bank teller should have?
- Describe a time when you had to deal with an upset customer.
- How would you handle a situation wherein a customer was wrongly charged on their account?
- If I were a customer making a common deposit into my account, how would you sell a new product that the bank recently came out with?
- How would you react if you saw a fellow employee take money from our institution?
- Are you comfortable dealing with large sums of money?
- What strategies would you use to make a customer feel welcomed?
- How do you deal with stressful situations?
- What skills do you have that would help you succeed in this role?
- Do you have any experience with spotting fraudulent checks or counterfeit money?
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9054 1 For people with disabilities
Work as a cashier in a bank in Russia, recent vacancies of a cashier in a bank on SuperJob
Senior bank teller
from 45,900 ₽/month
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Sberbank of Russia
Nakhodka
Fulfill … customer needs or … ATMs. Accept … with bank valuables … this work in … security. We work with … external clients of the bank: we carry out cash transactions and work with … organizations
Ready … volume of work …
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Otkritie Bank
Kingisepp
Providing cash services to bank customers, individuals and legal entities. Opening and closing of the trading day
Experience as a cashier from 1 year
Preferential rates for banking and insurance products of Otkritie, discounts from partner companies
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June 27
35 500 ₽/month
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KB Ural Bank for Reconstruction and Development (UBRD )
Ozersk
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Work with bank clients on cash transactions. Monitor the operation and serviceability of ATMs, …
And … customer service, customer service manager, cashier, . .. experience. Experience with cash, preferably in banking
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Perform the duties of a cashier. Ensure safety…
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Cashier
18 0 00 — 25 000 ₽/month
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Post of Russia
Temryuk
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Receipt of funds from the Bank, delivery of excess cash balances to the Bank. The cashier must…
Confidence in the future: Russian Post is a reliable and responsible employer, we got through the pandemic without job cuts
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Promsvyazbank/PJSC Promsvyazbank
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Carrying out cash transactions: issuing . .. transfers. Implementation of foreign exchange transactions
Personal qualities: customer focus, stress resistance, … responsibility. Experience as a cashier preferred. Basic … finance, banking
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Chef-cashier 9 0003
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Partners Krasnoyarsk
Krasnoyarsk
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Moscow
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Moscow
River station
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Coordination of technical/service maintenance of KKM. Work with primary cash documents (PKO, RKO, KM7). Daily reflection of operations in the program 1C: 8.3, SUN. Accounting at the “Cashier”, “Bank” section
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KB Ural Bank for Reconstruction and Development (UBRD)
Lesnoy
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VTB Bank
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GAZENERGOSETKHABAROV SC
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GUTA Group
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Kazan
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PC knowledge. Politeness. Attentiveness
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Cashier (Andreevskaya polyclinic) 9 0003
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Solnechnogorsk Regional Hospital
Solnechnogorsk
Maintains … cash book documents, … balance. Carries out operations for … safety. Makes inventories of old banknotes, as well as relevant documents for their transfer to bank institutions in order to replace them with new ones
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Bratsk
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CREDIT EUROPE BANK
7
Moscow
2 minutesPrazhskaya
Service for individuals. Compliance with the rules of cash transactions. Acceptance and disbursement of cash in rubles…
Work experience in the bank from 1 year. Experience in operating and cash services for individuals in a bank
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Accountant-cashier
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AVTOGARANT
Moscow
Kotelniki
and 9 more stations
Knowledge instructions and orders of the Bank of Russia (cash discipline)
Monthly bonuses are paid for conscientious work
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June 27
Accountant-cashier
45,000 ₽/month
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Real estate development management company
9000 2 St. Petersburg
7 minutes Staraya Derevnya
Working with a cash register. Calculations with accountable persons. Posting bank statements in the 1C program. Enterprise 8.2..Kvarta software module. Maintaining … accounting of cash transactions in . .. funds
Work experience of 2 years. Experienced…
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9000 2 39 100 ₽/month
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Cashier of the recalculation cash desk
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VTB Bank
7.9
Vladivostok
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Carry out cash transactions with … for cash work. Check recalculated …
Experience in cash services. Knowledge of the regulations of the Bank of Russia on cash…
Opportunity to build a career in a leading bank in Russia
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Senior sales assistant-cashier
month
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GUTA Group
6
Novosibirsk
Maintenance of order in the trading floor. Work at the cash desk, collection. Acceptance of goods. Maintain order in the store. Calculation …
What we want to see from the candidate. Experience from 1 year. Experience…
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CB Ural Bank for Reconstruction and Development (UBRD)
Nizhny Tagil
Work with bank customers on cash transactions. Monitor the operation and serviceability of ATMs, cooperate with collectors
Experience in working with cash, preferably in the banking sector. Experience with a steady stream of clients
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June 27
Accountant-cashier
up to 62,000 ₽/month
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St. Petersburg
9000 2 Zvyozdnaya
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Work with Bank-Client. Opening and closing cash shifts, keeping a cash book, compiling cash reports. Operations for the receipt, accounting and issuance of funds
Experience with … several legal entities. Knowledge of 1C 8 programs (free …
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Cashier
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JSCB “Forstadt” (JSC)
Orenburg 90 003
No experience needed
Higher professional education
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SKB Primorye “Primsotsbank”
Vladivostok
Money transactions: accepting and issuing money to a client, paying utility bills, currency exchange, working with plastic bank cards
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Accountant-cashier
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Alexander Viktorovich Mankov
Yakutsk
Carries out work on the organization and accounting of cash transactions. Maintains primary documentation for receiving and issuing cash
Education not lower than secondary. Work experience of at least 1 year. Knowledge…
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Cashier
from 26,000 ₽/month
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GUTA Group 9 0003
6
Yekaterinburg
Response without resume
No experience required
Available to applicants aged 45+
Maintain order in the sales area. Customer consulting and service. Cashier work. Assistance in the selection of goods
Orientation to the client, the ability to work with people. Correct, literate speech. Active…
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Cashier 90 003
40,000 — 58,000 ₽/month
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GUTA Group
6
Moscow
Altufyevo
and 3 more stations
No experience needed
900 02 Maintaining order in the trading floor. Customer consulting and service. Cashier work. Assistance in the selection of goods
Orientation to the client, the ability to work with people. Correct, literate speech. Active…
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Cashier (Alenka confectionery chain)
42 000 — 60 000 ₽/month
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No experience needed
Maintaining order in the trading floor. Customer consulting and service. Cashier work. Display of goods. Maintaining…
Customer orientation, ability to work with people. Correct, literate speech. Active…
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Cashier (Alenka chain of branded confectionery stores)
42,000 — 60,000 ₽/month
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GUTA Group
6
Moscow
Baumanskaya
and 6 more stations
Response without resume
No experience needed
Maintain order in the sales area. Customer consulting and service. Cashier work. Assistance in choosing a product
Customer orientation, ability to work with people. Correct, literate speech. Active…
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Today at 9:40
Cashier
from 42 200 ₽/month
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Nizhny Novgorod
Work with clients on POS
Work experience for … as: sales floor employee, warehouse operator, … sales floor administrator, senior cashier, culinary worker, kitchen worker, assistant … Remit. Advanced Medical…
There are 92 similar jobs in the company 2 Cashier (Kursk, L. Tolstoy, 12B)
32,000 — 39 000 ₽/month
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Pyaterochka
Work at the cash desk and on the trading floor. Buyer Advisory
Health insurance for an employee and his family in the form of telemedicine, including support for subspecialists. Crossroads, … cashier, hall worker, worker, warehouse, … orders
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Today at 9:39 900 03
Cashier (supermarket employee)
35,000 — 40,000 ₽/month
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Perekrestok
6. 6
Balashikha
Response without resume
No experience needed
Verification of the legality of the client’s purchase of alcohol and tobacco products. Provision of service and additional sales in the cash area
If there is no work experience, we will teach you everything
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Today at 9:37
Cashier
25,000 — 30 000 ₽/month
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FIX-PRICE
Rovenki (Belgorod region)
Response without resume
No experience needed
Be the first
9 0002 Control … on the trading floor and … goods. Work with the cash register, cash transactions and reporting
Retail sales experience preferred for … consultant, sales floor employee, merchandiser, merchandiser
Free medical care …
There are 1251 similar vacancies in the company
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9000 4 people
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Today at 9:34
Cashier
23,000 — 28,000 ₽/month
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Mirtorg
Smolensk
No experience needed
Display of goods in the hall.