Salary of a bank teller: Bank Teller Job Descriptions, Salary, Interview Questions

Опубликовано: August 3, 2023 в 3:11 pm

Автор: alexxlab

Категории: Miscellaneous

Bank Teller Job Descriptions, Salary, Interview Questions

Home » Job Descriptions » Bank Teller

What Does a Bank Teller Do?

A bank teller is responsible for processing routine operations in a bank, such as cashing checks, depositing or withdrawing money, issuing savings bonds, and collecting loan payments. They ensure a high level of service and transaction efficiency. They must have excellent communication skills and customer service skills. Bank tellers need acute attention to detail as they are responsible for identifying risk factors for fraudulent activity or potential scams. Bank tellers have solid analytical skills, working knowledge of computers and electronic banking systems, and strong data entry skills.

As bank tellers are typically the first point of contact when customers enter a bank, this role requires excellent interpersonal skills. Bank tellers must be patient, understanding, good problem solvers, and resourceful in dealing with customers on a daily basis. They may be required to sell products and services or make sales referrals as part of their duties at the bank. They also should stay current on all regulations and policies and ensure they are upheld.

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National Average Salary

Bank teller salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.

Bank Teller salary data

The average U.S. salary for a Bank Teller is:

$33,040

Bank Teller Job Descriptions

Crafting the perfect job description may be the key to finding an exceptional bank teller. To help you with your recruiting search, our team has put together some examples from past openings.

Example 1

The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship.

Responsibilities

Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop)
Answer questions and resolve customer concerns regarding services provided by the Bank
Sells cashier’s checks
Vault and ATM balancing
Holds/Stop payments
Monthly certifications
Account research
Order supplies and process mail
Assist with processing and scanning of daily teller work
Review and verify daily reports assigned by Branch Management
Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
Participate and contribute to the branch’s overall goals
Perform other duties as assigned

Required qualifications

One year of recent Teller or cash handling experience
High School Diploma or equivalent
Excellent customer service skills including proper telephone etiquette
Basic math skills
Accurate typing and basic computer skills
Good written and verbal skills required
Detailed and accurate in a fast-paced environment
Ability to work well in a team oriented environment

Preferred qualifications

Basic knowledge of Word and Excel preferred
Fluency in Spanish is preferred

Physical requirements

Local travel may be required
Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position
Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists
Light work that may include moving objects up to 20 pounds

Example 2

Essential duties and responsibilities

Provides quality customer service which includes consistently demonstrating the following:
Maintains a positive and cooperative attitude at all times
Acknowledges and responds immediately to the customer. “Customer before paperwork.”
Greets the customer by name; learn name and use in closing
Makes eye contact, demonstrates user-friendly non-verbal behavior
Thanks customer for their business
Assists with phone answering as needed
Courteously and pleasantly answers customer questions and directs them to other departments when required
Identifies opportunities to cross-sell bank products and services to new and existing customers

Teller operations

Processes customer deposits and withdrawals, verifying all cash or endorsements and issuing receipts according to established procedures
Verifies account information from the computer to validate all customer data, before completing transactions or releasing funds
Maintains sufficient cash drawer funds to provide timely customer service and balances the drawer according to established procedures. Cash differences not to exceed established amount
Ensures that all transactions are thoroughly documented on the teller tape to minimize bank liability and maintain audit trail of customer transactions
Cashes checks for account holders and approved check cashing customers, within the limits set forth in the cashing policy, upon verification of signatures
Processes additional transactions as assigned but not limited to: mail and night deposit items under dual control, telephone transfers and money orders, cashiers checks, travelers checks, cash advances, sells and redeems savings bonds, process currency and coin orders, count coin, process food coupons according to established procedures, ensuring that all transactions are recorded promptly and accurately
Sells excess cash to vault teller to avoid exceeding drawer limit. Ensures that cash drawer is stocked with sufficient cash to meet customer demand
Follows all bank regulations that effect the teller operations, including but not limited to: Bank Secrecy Act (BSA), Regulation CC: Expedited Funds Availability Act, CIP, etc.
Adheres to all bank security policies for the location and the position

Other responsibilities

Accepts rent payments for safe deposit boxes per safe deposit box agreement
Daily processing of TT&L payments and money orders
Performs various responsibilities and special projects as assigned by management

Example 3

Major responsibilities are as follows

Represents [company] as a customer service professional
Maintains positive, friendly, and professional communications with customers, co-workers, and management whether in person, by phone, in writing, and/or through computerized and other electronic means
Safely operates cash processing equipment and keeps equipment in good working order
Accurately and efficiently counts and logs client’s deposits into our teller software system
Uses handheld electronic devices to scan and track deposits
Prepares currency/coin orders
Ensures accurate count and tracking of all vault assets
Ensures the safety of all negotiables and confidential records
Notifies supervisor/manager of any delays, issues, concerns, or problems in a timely manner
Maintains a clean and orderly teller processing area
Performs other duties as assigned

Requirements

High school diploma or equivalent is required.
One or more years of teller, vault teller, vault custodian, cage cashier, fill bank, soft count, slot attendant, cash logistics, lead cashier, or equivalent cash handling experience is preferred
Accuracy and good math skills are required
Must be able to use a computer and other cash processing equipment
Must be able to lift 30 pounds and sometimes a team lift of around 50 pounds
Exhibits professionalism, politeness, and courtesy and willingly steps in and helps the team
Trustworthiness and the ability to act with integrity is of utmost important

Sample Interview Questions

What interests you about becoming a bank teller?
Why did you choose our bank?
What do you think are the most important qualities a bank teller should have?
Describe a time when you had to deal with an upset customer.
How would you handle a situation wherein a customer was wrongly charged on their account?
If I were a customer making a common deposit into my account, how would you sell a new product that the bank recently came out with?
How would you react if you saw a fellow employee take money from our institution?
Are you comfortable dealing with large sums of money?
What strategies would you use to make a customer feel welcomed?
How do you deal with stressful situations?
What skills do you have that would help you succeed in this role?
Do you have any experience with spotting fraudulent checks or counterfeit money?

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