Night audit jobs description: Night Auditor job description template

Night Auditor job description template

Use this Night Auditor job description template to advertise your job openings and attract qualified candidates for your organization or hotel.

Night Auditor responsibilities include:

• Checking in guests and handling their overnight requests
• Handling end-of-day bookkeeping, auditing and account reconciliation
• Complete all EOD tasks and ensure other departments have done the same

Job brief

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift.

Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks.

Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Requirements and skills

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight
• BSc in accounting, finance or relevant field

Frequently asked questions

What does a Night Auditor do?

A Night Auditor handles daily accounting tasks like reporting revenues with accounts transactions during business hours before taking on reception duties at night to accommodate late-night guests who might arrive after nine.

What are the duties and responsibilities of a Night Auditor?

A Night Auditor’s responsibilities include reconciling all credit card transactions and financial records for the organization’s bookkeeping department to ensure all transactions are accounted for.

What makes a good Night Auditor?

A Night Auditor is responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day’s work, including reconciling accounts at a high level of detail. They’ll also check room rates to ensure accuracy before reporting them on opening night.

Who does a Night Auditor work with?

A Night Auditor typically works directly with a Senior Auditor to ensure all financial records are consistent and accurate.

Night Auditor Job Description – WizeHire Hiring Resources

Night Auditor Job Overview

A night auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day’s check-outs. They may also perform reception duties for late-night guests. A night auditor is an essential position in hospitality from small bed and breakfasts to luxury hotels. Most positions are part-time and require flexible overnight hours.

Other Related Jobs

Hotel Front Desk Agent
, 
Hotel Event Coordinator
, 
Hotel Front Desk Manager

Night Auditor Job Template

Night Auditor Job Summary

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Location

Düsseldorf, DE

Night Auditor Responsibilities

• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Process additional administrative, bookkeeping. and accounting procedures as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Provide exceptional service to all hotel guests during their stay

Night Auditor Qualifications

• High school diploma or equivalent required; some college preferred
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Excellent customer service and communication skills are required

Night Auditor Compensation

$12. 08 / hour (National Average)

Copy This Template
Post This Job

Industry Tested

278
have hired successfully with this template on WizeHire.

High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

“From Dusk Till Dawn”: Night Auditor Profession

A hotel is a 24/7 facility. It is on the shoulders of the night auditor that the responsibility for what happens in the hotel at night falls. And if in large chain hotels at night some of the managers are sometimes also present, then in medium and even smaller ones, a night audit is not only control over shift changes and night arrivals, but also the solution of absolutely all issues from 9 pm to 9 am including conflict situations. What should be remembered in this position, and how to “grow” a worthy replacement? Read the material on Frontdesk.ru

The Frontdesk. ru portal talks about the profession Night auditor and shares tips: what you need to pay special attention to in your work, and for applicants for this position – how to get it. For useful comments, we thank Ekaterina Sapozhnikova , who has extensive experience as a night auditor.

Night auditor’s area of ​​responsibility:

• Reception of reservations received at night, entering them into the system
• Closing of the fiscal day, preparation of accounting documents
• “Knocking” the daily balance and summing up the results of the day by other parameters: collection and transmission of statistics for the intended purpose
• Uploading data and preparing information for accounting departments, reservation departments, catering, restaurants, SPIR, housekeeping department for the coming day
• Monitoring the normal functioning of the security and fire system, bypassing the building
• Dealing with night shift complaints and conflicts

The work of a night auditor is especially important for small hotels and mini-hotels, where, in addition to the night auditor, at night on a shift there is a maximum of a maid and a security guard or a bellboy, no one else. That is, all responsibility for the hotel lies with the auditor, who, in fact, becomes acting at this time. general director.

“The night auditor is responsible for ensuring that the next day shift runs as smoothly as possible – for all departments. Therefore, reports must be prepared with particular care; after all, if an error occurs, or the transmission of incorrect data, this will entail consequences, which will cause some malfunctions in the operation of the entire hotel. But during the day, when there is usually a lot of work at the reception and placement desk, the staff simply does not have a single minute free to be distracted by the same search for the missing pen or replacing the cartridge in the printer: therefore, it is the night shift that should follow the replenishment of the stock of paper, stationery, etc., so that their shifts are not distracted during the day,” says Ekaterina Sapozhnikova.

The specifics of working in times of crisis

Pandemic as it is now, or just a difficult period from an economic point of view, when there are few guests – what is it fraught with? The fact that the night shift has nothing to do. And, unfortunately, not all line employees demonstrate a conscientiousness and responsible approach in this sense: there is a great temptation to “hang out” in social networks or even take a nap somewhere in an armchair to sleep.

“When the hotel is busy, the night shift is guaranteed to be busy all night. But in the realities of the pandemic, with a sharp drop in occupancy in the spring of 2020, our hotel was faced with the fact that the reports and other necessary actions for the reception and accommodation staff take a maximum of two hours before the audit (23.00), and two hours after. That is, they have nothing to do for another six or seven hours; and attempts to get distracted / entertained are dangerous because sooner or later the service begins to suffer.

Recommendation? Make the most of your employees. And not by senseless shifting of pieces of paper: for example, we identified tasks for which, as a rule, there was not enough time in the daily routine and with a high workload. In particular, this is checking guest profiles, data relevance, identifying and deleting accidentally duplicated data, etc. Therefore, we distributed 100-200 profiles for each: both the person “in business” and the accommodation facility are of great benefit.”

Night shift staff options:

• Guest reconciliation
• Study: taking educational courses online
• Rereading standards, procedures and other rules of the hotel. Moreover, not a banal viewing for the tenth time, but with the task assigned to employees to figure out how to update or change the usual patterns of action in order to optimize the work of a particular department, for the benefit of all
• Development of ideas for filling the site and / or social networks
• Compilation of letter templates for communication with guests, incl. in foreign languages ​​
• Formation of any other proposals and ideas regarding the operation of the hotel: fresh ideas are never superfluous. And at night there is just time to think them over carefully

Career advice to a future night auditor:

If you want to take this position and “grow” up the career ladder in the future:

• Do not limit your work to the typical list of duties that you have been entrusted with. See how other departments work, be interested in the nuances, ask, clarify. For a night auditor, it is not so often that they take someone “from the outside” – in the sense, from another hotel; prefer to grow “their” staff. After all, a big responsibility lies on the night shift, so it is better for a person to know the hotel like the back of his hand. “If during the night shift the hotel does not have a manager who is responsible for the operation of the hotel in tandem with the auditor, and the night auditor is not experienced enough, there is a risk that the guests will leave dissatisfied, or that the emergency situation will not be handled correctly, because the employee failed to competently and promptly respond, ”explains Ekaterina.
• Take the initiative. Whatever your starting position is – not necessarily a SPIR employee: even a waiter or a bellboy – offer the management some of your ideas for optimizing the work of the reception and accommodation service, and the restaurant, and other departments. Volunteer to replace colleagues from related departments if someone falls ill; go to an extra shift, if necessary. The hotel management will definitely notice and appreciate it.

And current night auditor:

Never put the responsibility on the day shift. Unfortunately, there are frequent cases when the night porter says “come to the counter in the morning, my colleagues will decide everything.” Such an answer is taboo, unless we are talking about issues that can only be decided by a top manager or general manager; you need to be able to solve all issues yourself, within your competence, and competently transfer information to the morning shift. So that in no case do your colleagues working with you suffer, let alone the guests.

If you have finished your current duties, and there are still many hours before the arrival of the morning shift, take the initiative. Think about how you can further improve or simplify the work in your department. If everything that is possible has already been offered to the management, do self-education: read articles on the Internet on hotel topics, make a selection of links to useful resources or valuable texts for colleagues. The management will definitely notice and take into account this. “If you are a good employee, then the night audit is often a quick step, and a very short step on your track record. For example, I worked as a night auditor for only a year, after which I was promoted almost immediately to the deputy head of SI&D. But even now, I regularly continue to work the night shift, although the position so often does not require it, to make sure that my employees fully understand and perform their duties well, and to ensure that everything in the hotel runs like clockwork at night. So for the night auditor, the next promotion is much closer than for many other positions.

Kristina Golubeva, specially for Frontdesk . en

Front Office Management – Night Audit

Audit is nothing more than a financial audit of an organization. For the hospitality business, financial management starts at the front office. Accurate recording of transactions in guest folios starts with the front office, which is then transferred to the back office accounting department. Guest accounts are checked daily during the audit.