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Mobile Access Solutions | HID Global

HID Mobile Access® Solutions

With HID Mobile Access, you can use a mobile device as a credential to access doors, networks, services and more. Leveraging Seos® as its underlying credential technology, HID Mobile Access can significantly increase convenience, boost efficiency and maximize security.

Key Benefits of Mobile Access

Increase Convenience

Access facilities with a mobile device by simply using “Tap” or “Twist & Go” gestures

Boost Efficiency

Using our online management portal, administrators can create, manage, issue and revoke credentials through the cloud

Maximize Security

Delivered through a highly secure and reliable cloud platform, the solution is powered by Seos credential technology

Native Touchless

Keep employees and staff safe through over-the-air provisioning and native touchless functionality

Unlock your Office With iPhone and Apple Watch

With employee badge in Apple Wallet, employees can access office doors, elevators, turnstiles, multifunction printers and much more using just their iPhone or Apple Watch. It’s easy, convenient and secure. Employee badge in Apple Wallet integrates into existing access control systems, is simple to distribute and manage, and takes advantage of the built-in security features of iPhone and Apple Watch.

Interested in using employee badge in Apple Wallet?
Learn more >>

Easy to Enroll

Set up HID Mobile Access on your mobile device in just a few simple steps. Click or hover over each component for details.

SENDAdministrator uploads end-user information singly or in batches and sends an invitation with activation code for each user.DOWNLOADEnd-user receives invitation and downloads app.ENROLLEnd-user opens the app, scans a QR code and their Mobile ID is securely provisioned through the portal.Go!HID Mobile Access is ready for use.

Our Successful Customers

HID Mobile Access merges security with convenience by enabling mobile devices to unlock doors and more. Watch our case study videos to learn more from our customers regarding how they deploy Mobile Access and how the solution has helped them create values within their organizations.

Case Study: HB Reavis Successfully Deploys HID’s Mobile Access Solution

Avolon Optimizes Security at Their Global Headquarters

Arcos Bosques Tower 1 Adopts Touchless Access Control

Need Customization or Integration Assistance?

To ensure the continued success of our partner integrations, HID Global has introduced the HID Origo Mobile Identities API & SDK Integration Service, a dedicated onboarding and integration support service to facilitate seamless API integration.

Learn more about cloud-based physical access control

Awards & Recognition

Related Documents

Brochures

HID Signo Readers Brochure

Datasheets

HID Mobile Access Solutions Datasheet

Mobile client for solving managerial tasks

It is important for a manager to always be in touch and know about everything that happens in the work of a department or company as a whole. The mobile application allows you to control critical events in the system, even when the computer is not at hand. We tell you what tasks the mobile client simplifies.

Distribution of calls

The tasks of line managers may include the distribution of customer calls to specialists. More often, the web version is used for this, however, it is more convenient to make some urgent changes through the application.

Thus, the mobile client allows you to adjust the counterparty, the type of the created order, the agreement under which the service is provided, and the service itself. Clients do not always correctly determine these parameters when registering a request, however, they affect its priority, which determines the time to respond and complete the request. With the help of a mobile application, the manager sees the discrepancy and quickly eliminates it without access to a computer.

Changing the link of the application

You can also change the person responsible for the application from the smartphone screen. For example, due to a high workload, one employee does not have time to process a request, and the manager transfers him to a specialist with a lower workload. Questions that require the participation of the second or third line of support are also redistributed through the mobile client.

Operational process management

Some issues in the system require urgent involvement of the manager. An application with a high priority has arrived, the processing of the request is overdue or is on the verge – several tools help you not to miss all these events in the mobile client at once.

Customizable lists in the left menu of the application allow you to collect information on the most important applications and tasks. The manager sees the list of lists immediately when he enters the mobile application, quickly looks through them and connects to the issues that require his attention.

Lists in the left menu with information on high priority orders

The content and sequence of the lists in the left menu of the application are configured by the technologist They differ for managers, specialists and other users depending on their tasks.

Customized notifications let you know about all events at the time they occur. For example, about changing the priority of an application to critical, receiving a request from a VIP client, or about the fact that the number of comments on an application has exceeded a certain number. Sending notifications on events is configurable.

Notifications about important events in the system

Using a notification, you can escalate a request to a manager. For example, set up sending notifications depending on the processing time of the request. After 50% of the standard time has elapsed, a specialist will receive a notification, and if 70% has passed, it will come not only to the responsible person, but also to his manager. He will quickly connect and help resolve the request in a timely manner. In this case, the use of a mobile application allows you to act more quickly. If an escalation message arrives by email, the manager can see it when the application is already overdue.

Coordination of changes

Many approvals go through the manager on a variety of issues. Hiring a new employee, providing access to information, purchasing equipment – all these processes are suspended pending a response from the manager.

Customized notifications help you quickly find out about the received approval, view the data on it in the mobile client and make a decision. If necessary, the answer is supplemented with a comment. It is also possible to display approvals in a separate list in the left menu of the application.

Approval for the purchase of equipment in the mobile client

Thus, the manager remains mobile and quickly approves or rejects incoming requests even outside the office.

Reporting and data analytics

The mobile client allows you to generate global reports on the general state of affairs in a department or company. In one click, all information on the latest events is quickly collected and arranged on the smartphone screen. This is convenient, for example, for a quick report during a meeting with top management.

Report on the general state of affairs

Reports are also generated on requests, tasks and any other objects. For example, a report on the remaining budget can be attached to the approval of the purchase of equipment. The data provided will help the manager make a decision: approve the application or reschedule the purchase.

Pentaho RD now generates reports. Soon the mobile client will be able to display dashboards based on system data.

Integration with Siri makes real-time reporting even more convenient. The mechanism built into iOS, due to the basic script, allows you to find out the necessary data from the application without opening it. For example, we set the command “How am I doing?”, after which the operating system makes a request to the application and announces a general summary of the number of overdue requests, requests with high priority, etc. Based on this data, the manager makes a decision: whether he needs to enter the application and connect to the solution of certain tasks, or his participation is not yet required, and he can deal with other issues.

To conclusions

The level of service in the company depends on the speed of reaction to important events in the system. A mobile application based on Naumen SMP Mobile helps to conveniently present information from the web on a smartphone that is always at hand. The manager is no longer tied to a computer or laptop: even on the road, he learns about critical events in time and prevents their consequences.

Flexible settings allow you to use the application to solve any problems, including working with applications and approvals, as well as monitoring the current state of affairs thanks to customized lists and reports.

Additional smartphone features, such as push notifications and Apple’s Smart Voice Assistant, improve the efficiency of working on a mobile device.

Mobile Access – Secure Mobile Access Control Solutions – HID Global

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Information

Mobile access is the use of mobile devices (eg smartphones, tablets and wearables) to access doors, gates, networks, services, etc. Our solutions enable organizations to meet the growing demands of the mobile world.

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Building Blocks

Secure Mobile Access

HID Mobile Access includes support for mobile readers, secure mobile IDs, and a cloud-based ID management portal, making it the industry’s most complete end-to-end solution. HID Mobile Access includes support for mobile readers, secure mobile IDs, and a cloud-based ID management portal, making it the industry’s most advanced end-to-end solution.
Familiarize yourself with the components of the HID Mobile Access solution.

• Readers supporting
  mobile devices

  iCLASS SE® and multiCLASS SE® readers operate in the same way across devices and operating systems.
  See technical data >>

• Reliable
  mobile identifiers

  Strong Mobile IDs allow mobile phones to be used as a means of access and increase employee productivity by simplifying processes.
  View technical data >>

• Secure Identity Management

  The HID Mobile Access Portal is a cloud-based system for creating and managing mobile identities over the air.
  See technical data >>

How it Works

Easy implementation

Access control is now as easy as having a mobile phone. Hover or click on each component for more details.

What HID Mobile Access users are saying

HID Mobile Access combines security and convenience by allowing you to open doors and enter buildings with your smartphone. Our research confirms the reliability of this easy-to-use solution.

“This solution represents technological progress at its best and is the next step in improving the security and convenience of mobile access.”

Adrian Noriega
, Project Manager, RFI Enterprises, Inc.

Need customization or integration assistance?

Our leading experts can help you implement your end-to-end solution and maximize the strategic value of your Mobile Access investment.

I need to implement Mobile Access >>

Our partners can use Mobile Access software to integrate with cloud services physical access control systems (PACS) and create their own mobile applications that combine security and convenience.