Kindercare corporate contact: KinderCare | Child Daycare Centers & Early Education Programs

Опубликовано: April 3, 2023 в 10:06 am

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[PDF] CCC’s Kinder Care Employee Manual – Chelle Collins Portfolio

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CCC’s Kinder Care Employee Manual … Sickness Policy . … employees of CCC’s Kinder Care you are required to be knowledgeable in this manual. You will be.

KinderCare Learning Companies Pay & Benefits reviews – Indeed

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171 reviews from KinderCare Learning Companies employees about Pay & Benefits. … Management only follows policy when it benefits them.

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It is the long-standing policy of KinderCare to comply with all laws and governmental rules and regulations affecting the company and its employees and to . ..

Es fehlt: 2020 | Muss Folgendes enthalten:2020

Legal Information – KinderCare

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01.01.2020 · Read KinderCare’s policy against discrimination of any kind and how we respect your privacy online.

B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): A name, sign…
I. Professional or employment-related information: Current or past job history or contact information
K. Inferences drawn from other Personal Information: Profile reflecting a person’s preferences, characteristics, psychological tren…
C. Protected classification characteristics under California or federal law: Age (40 years or older), race, color, citizenship, marital …

Kindercare employee benefits handbook. New 1d ago 4. Staff …

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Kindercare employee benefits handbook. … Official list of employee benefits from KinderCare Education. … Part-time Employee Handbook 2020-2021.

[PDF] EMPLOYEE HANDBOOK – Sandbox Childcare

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Sand Box Employee Handbook. 3. Mission Statement. The mission of Sand Box, Inc. is to provide quality child care and learning experiences for children in a …

[PDF] Employee Handbook: Child Care Policies & Procedures (2 of 2 …

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This Handbook, and its companion employee handbook, Employment Policies will familiarize you with the privileges, benefits, and responsibilities of being an …

KinderCare Learning Centers Employment and Reviews | SimplyHired

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Read KinderCare Learning Centers reviews, including information from current … There is one employee that does everything against center policy that goes …

Xpcourse Com Kindercare Employee Handbook | Amarta Karya

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26/01/2022 Kindercare Holidays 2020 XpCourse. Dunwoody KinderCare | Daycare, Preschool & Early Education from www.kindercare.com. Godparents day, sometimes …

[PDF] Staff Handbook – Sample – Child Care Aware

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employees – “as an employee of this center you will be expected to exemplify excellence”. The Staff. • At-will employment? • Explain that your center will not …

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Supervisor, Contact Center – Remote Opportunity at KinderCare Education LLC in Portland, Oregon

This job listing has expired and the position may no longer be open for hire.

Posted in General Business 30+ days ago.

Type: Full-Time



About KinderCare Education

KinderCare Education operates more than 1,380 early learning centers, and more than 560 Champions sites, supported by a corporate team of nearly 600 headquarters employees in Portland, Oregon. In 2019, KinderCare Education earned their third Gallup Great Workplace Award – one of only 39 companies worldwide to win this award.

  • In neighborhoods with our KinderCare  Learning Centers  that offer early childhood education and child care for children six weeks to 12 years old
  • At work through KinderCare Education at Work™, family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care
  • In local schools with our Champions  before and after-school programs.

Supervisor, Contact Center
Are you passionate about creating a positive customer experience? Do you have a knack for evaluating and improving existing support services? Would you bring the right mix of skills needed to create a consistent and trusted feedback loop with both NSC (National Support Center) and Field Operations employees? Do you have a track record of improving customer satisfaction through providing consistent services, hiring skilled and inspired staff, and delivering continuous improvement?

KinderCare Education is searching for an energetic and service-focused supervisor for our IT Support team. In this role, you will have a unique opportunity to positively transform and improve KinderCare’s IT services while you coach and develop your team to delight your customers. You are the ideal leader if you are passionate about customer experience and service, inspire people to excel at what they do, are strong in process and operations, and have an insatiable hunger for insights and metrics to continuously improve and innovate on the services you offer.

Job Responsibilities:

  • Serve as the contact center Supervisor for IT Service Management functions via phone support, ticketing system and chat service channels
  • Build relationships across the organization and actively engage to understand improvement opportunities, as well as process quality, consistency, and efficiencies across contact center capabilities
  • Coordinate resolute and tracking of escalations, ad-hoc requests and production issues
  • Manage support queue availability through real-time reporting and interval schedule adjustments
  • Maintain asset management process and accuracy through documentation, training and governance
  • Mentor and manage contact center staff through performance discussions, career development planning and training opportunities
  • Drive constant improvement within IT Support with using service management, metrics, self-service, knowledge repositories, and other Incident prevention approaches
  • Influence leadership, customers and partners with your experience and passion for operations support, continuous improvement and customer experience

    Education and Experience:

  • More than four years in a supervisory role within a support or customer service organization in an environment similar in size and complexity
  • Bachelor’s degree in computer science or related field or related experience
  • Proven success in optimizing services for operational effectiveness and customer delight
  • Demonstrated success in building high-caliber teams in support of organizational initiatives
  • Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving their success
    Knowledge, Skills and Abilities:
  • Exceptional communication, influence, and execution skills
  • Strong analytical, problem-solving and conceptual skills
  • Growth mindset, persistence in face of obstacles, embrace challenges, and focus on improving self
  • Leadership skills that can energize a multidisciplinary work team to respond to business needs
  • Knowledge of ticketing or other support tools, such as ServiceNow, and other best of breed technologies

    KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work, Champions Before- and After-School Programs, Cambridge Schools ™ , Knowledge Beginnings and The Grove School.

    KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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    for inventory, chat, support calls and references / Sudo Null IT News

    We, the development team, make Leroy Merlin corporate services. And we have one advantage that few developers can boast of: each employee of the company has a phone where it all starts.

    That is, we can be sure that if tomorrow there is a release of the inventory application, then all users will receive it. And they can use it instantly.

    I want to talk about this ecosystem of applications and what employees do with them in the store and in the office. This is what the phone screen looks like:

    As you can see, here corporate applications coexist with social networks, Telegram and other “household” set. We encourage the use of instant messengers and social networks from corporate devices. As a matter of principle, we do not track users and do not access their data (the French privacy policy in MDM is approximately at the GDPR level).

    According to our observations, when an employee has a working Telegram and VKontakte on his phone, he begins to use the applications that he needs for work more efficiently. nine0005

    How did it all begin?

    In 2017, we tested the introduction of smartphones for each employee at three stores. These were the most basic applications and web versions of the main data from the portal.

    In 2018, there was a rollout to all Leroy Merlin stores. This is a project in which each employee was given a phone with basic applications.

    The customer’s retail application was installed first: the customer went to the store with it and used it to show salespeople and consultants what he wanted. Sometimes the employee did not know how to quickly view a particular product on the site. With the application, it became possible to quickly navigate. nine0005

    The second application was with support contacts: you click on the icon, the phone pops up, where to call in what situation.

    What is the current set?

    Survey application. This is an implementation of direct democracy: sometimes we need to interview each employee in order to make some kind of decision. For example, what is better – a full, but not very large set of social guarantees with compensation for the gym, or an incomplete one, but with the ability to choose one or two areas where to invest funds from unused opportunities, etc. For example, to arrange VHI for children, abandoning the gym and so on. nine0005

    Merchant’s retail application. There is no product training that is not out of date in a month. A client comes and asks. The seller can get an aggregate from the product data (where, how much, for example, location in a warehouse, on a showcase, in a drive) and can accurately answer.

    The application allows you to view the availability, characteristics, price of the goods, including the purchase price, the availability of goods in a nearby store, issue a sales document on the same day. You can view the supply plan, sales history, create a transfer from the warehouse to the trading floor. You can calculate the number of items. nine0005

    Creating movement while standing right in front of a shelf is priceless:

    Whatsapp. It was decided that fighting against messengers is not only useless, but also harmful. As a result, now employees communicate through it with relatives and friends and at the same time very quickly receive data on the store, any operational information and mailings from the HR team. Groups were created in stores by departments. There, current issues are promptly discussed – for example, “special filing is delayed”, someone asks where to get which document, and so on. Someone does it in Telegram, someone from the WhatsApp walkie-talkie, when it is inconvenient to type. All this helps a lot at work. nine0005

    Training and knowledge base – you can search for any information.

    Mini inventory (inventory validity). A higher-level system generates a list of goods with anomalies (for example, they are listed, but have not been sold for quite some time), and then one of the employees is assigned the task of investigating the incident. Or if the stock of goods went into the negative – you need to figure out what happened. The employee goes to take into account the goods, and the phone can be used immediately as a barcode scanner (I had to climb to the low level of working with the camera in the application to make it work really fast). nine0005

    Large inventory and inventory adjustment:

    Large inventory is carried out in autumn, once a year. Last year, TSDs were used in parallel – pieces of iron with a distant laser scan:

    But they have a limited area of ​​\u200b\u200buse, so several stores (three points of test operation) also used phones. The next big inventory will be with phones in all stores. nine0005

    Social networks. They help improve the computer literacy of users. When a person confidently understands how to communicate with relatives through the VKontakte application, he will receive a certain background of pressing different buttons, controlling different interface elements, and so on. It is clear that the office does not need it, but in stores the level of ownership of a corporate phone is sharply increasing.

    Any department can make a mobile interface for their tasks:

    This is how you can find a person on the portal.

    Or see the status.

    Or calculate the repair in front of the customer.

    Payment for lunch from a corporate card. You can keep track of your expenses.

    Mystery shopper test results.

    What happened next?

    In addition to the access point to the company’s services, we also got the opportunity to instantly inform employees. We thought that it would be centralized, but it turned out to be even more interesting. nine0005

    The employee joins the store group in the messenger and is always aware of what is happening in the store. In the topic of new collections and products. It’s a free learning opportunity because they see each other’s questions and answers. See what questions customers will ask at the meeting.

    Many shops hold product masterclasses, and they go live on Instagram. Any client can watch how a birdhouse, a cat house or an analog liquid computer is assembled from sewer pipes (in fact, they have not yet reached this point). And their own employees join such broadcasts for training. nine0005

    Phones help update the store’s social networks: employees show what interesting things have appeared in the store right now.

    In general, in addition to the obvious results in the spirit of “everyone has access to IT services”, we got a lot of unobvious good things.

    It started with the fact that we have many employees without computers who go shopping and touch the goods. It was quite difficult to come up with a mobile terminal for them for every occasion, so we gave everyone corporate smartphones as jobs. And now I say with confidence: they have become truly mobile jobs. And not only. nine0005

    Corporate Messenger Roschat – Group of Information Technics Civil Code

    • org/ListItem”> Home
    • Our decisions
    • Corporate messenger Roschat

    9000 Presentation “Roschat” (Download) 9000 9000 9000 9000 9000 9000 9,0006 9,000,19,000 9,000 16

    The foundation of ROSCHAT is a secure information exchange system. All information is hosted on the organization’s server. Data exchange takes place via secure communication channels, content is protected during storage and exchange – this guarantees a high level of information security.
    nine0005

    An account in the organization’s information system acts as a single subscriber identifier for its search and all types of communication. Nowhere is it required to indicate a mobile number – this prevents possible leakage of both personal data and the corporate telephone directory.

    The application server is running Cent OS, an industrial version of Linux OS. Clients on mobile devices running iOS or Android, as well as Desktop clients on Windows and Linux, connect to it via a local network or via the Internet. Adding new users requires a minimum of effort from the Administrator – it is enough to distribute licenses, and employees receive email messages with a link to download the application from the ApsStore/GooglePlay store and a setup barcode.
    nine0005

    – Unified communication platform for employees.

    – Corporate directory of contacts.


    – Voice communications.


    – Messaging and group chats.


    – Integration with information and communication systems.


    – Security of channels and transmitted data. nine0004

    – Compliance with the requirements of regulators.


    Corporate messenger features:

    COMMUNICATIONS:
    – Making and receiving voice calls within the messenger.
    – Making and receiving voice calls to the PSTN through the organization’s PBX.
    – PBX on a smartphone – call transfer, conference, etc. nine0089 – Call history – incoming / outgoing / missed.
    – Video calls within the messenger.
    – Text messaging.
    CONTACT DIRECTORY:
    – subscriber ID according to his account.
    – Automatically download the list of employees to all devices.
    – Search for colleagues by name, position, department, branch.
    – Displaying the status of an employee.
    – Ability to view the latest entries in the ACS log for an employee. nine0089 – Ability to specify statuses – vacation, illness, business trip, etc.
    – Connecting external directories and the ability to quickly switch between them.
    CHATS:
    – Messaging between employees in a two-way chat.
    – Messaging between employees in a group chat.