Fulfilment specialist: What Does A Fulfillment Specialist Do: Job Description, Duties and Responsibilities

What Does A Fulfillment Specialist Do: Job Description, Duties and Responsibilities

In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company’s policies and regulations.

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Fulfillment Specialist Responsibilities

Here are examples of responsibilities from real fulfillment specialist resumes representing typical tasks they are likely to perform in their roles.

• Manage inventory and troubleshoot technical problems to resolution.
• Provide training in departmental procedures to achieve reduction in errors and accurate billing to customers.
• Process and rout all incoming EDI orders.
• Help client websites benefit from SEO through Google.
• Process customers’ orders and verify accuracy via WMS.
• Assist with gathering information for internal and external SOX audits.
• Ship and arrange BOL’s and paperwork for freight and logistic shipments.
• Receive new products into the WMS system to be put into the warehouse.
• Receive, enter, process, and ship mass merchant orders through EDI.
• Ensure document control BOL, certificate of origin, and waybill accompany shipments.
• Complete sale transactions by entering purchases in POS and processing debit/credit and cash payments.
• Review order details for accuracy, consistency and conformance to SOX and ISO standards.
• Pull and process orders for shipment using FedEx, DHL, and independent carriers.
• Stock, scan and locate designated products in warehouse by using the RF gun (electronic scanner).
• Use creative problem solving and critical thinking to promote the fulfillment of products and success of the FC.

Fulfillment Specialist Jobs You Might Like

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• Work From Home Fulfillment Specialist Jobs

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• Entry Level Fulfillment Specialist Jobs

  Little to no experience required

• Part Time Fulfillment Specialist Jobs

  Part Time Jobs Hiring Now

• Actively Hiring

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• No Degree Fulfillment Specialist Jobs

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Fulfillment Specialist Job Description

When it comes to understanding what a fulfillment specialist does, you may be wondering, “should I become a fulfillment specialist?” The data included in this section may help you decide. Compared to other jobs, fulfillment specialists have a growth rate described as “little or no change” at 1% between the years 2018 – 2028, according to the Bureau of Labor Statistics. In fact, the number of fulfillment specialist opportunities that are predicted to open up by 2028 is 46,900.

A fulfillment specialist annual salary averages $28,565, which breaks down to $13.73 an hour. However, fulfillment specialists can earn anywhere from upwards of $22,000 to $36,000 a year. This means that the top-earning fulfillment specialists make $14,000 more than the lowest-earning ones.

Once you’ve become a fulfillment specialist, you may be curious about what other opportunities are out there. Careers aren’t one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an inventory control specialist, materials specialist, customer service specialist, and customer relations specialist.

Fulfillment Specialist Jobs You Might Like

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Fulfillment Specialist Skills and Personality Traits

We calculated that 21% of Fulfillment Specialists are proficient in HR, Customer Service, and Warehouse Environment. They’re also known for soft skills such as Detail oriented, Math skills, and Communication skills.

We break down the percentage of Fulfillment Specialists that have these skills listed on their resume here:

• HR, 21%

  Project management for HR and operational initiatives.

• Customer Service, 19%

  Review/printed orders Shipped orders to location via UPS Inventory/ Cycle Counts Repaired inventory as needed Customer Service via telephone and email

• Warehouse Environment, 16%

  Fast paced warehouse environment in which material is collected under a set production standard with the use of an RF Scanner.

• Pallet Jack, 7%

  Trained and experienced In the operation of all warehouse equipment, such as A forklift and pallet jack.

• Phone Calls, 3%

  Order any 5.3 requests from stores and order using emails or phone calls.

• Customer Orders, 2%

  Collected customer orders, ensuring accuracy of order through completion.

Most fulfillment specialists list “hr,” “customer service,” and “warehouse environment” as skills on their resumes. We go into more details on the most important fulfillment specialist responsibilities here:

Arguably the most important personality trait for a fulfillment specialist to have happens to be detail oriented. An example from a resume said this about the skill, “material and product inspecting clerks check items for defects, some of which are small and difficult to spot.” Additionally, other resumes have pointed out that fulfillment specialists can use detail oriented to “considered for lead/management position skills used cycle counting, computer use, rf scanner use, attention to detail”

Communication skills is also an important skill for fulfillment specialists to have. This example of how fulfillment specialists use this skill comes from a fulfillment specialist resume, “production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively. ” Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, “implemented and managed an automated benefit communications mailing program integrating hr data with an offsite fulfillment vendor. “

See the full list of fulfillment specialist skills.

We’ve found that 45.5% of fulfillment specialists have earned a bachelor’s degree. Furthermore, 4.1% earned their master’s degrees before becoming a fulfillment specialist. While it’s true that some fulfillment specialists have a college degree, it’s generally possible to become one with only a high school degree. In fact, one out of every five fulfillment specialists did not spend the extra money to attend college.

The fulfillment specialists who went onto college to earn a more in-depth education generally studied business and communication, while a small population of fulfillment specialists studied psychology and general studies.

Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a fulfillment specialist. We’ve found that most fulfillment specialist resumes include experience from Chewy, EVEREVE, and Walgreens. Of recent, Chewy had 618 positions open for fulfillment specialists. Meanwhile, there are 74 job openings at EVEREVE and 19 at Walgreens.

But if you’re interested in companies where you might earn a high salary, fulfillment specialists tend to earn the biggest salaries at General Electric, NuVasive, and Chewy. Take General Electric for example. The median fulfillment specialist salary is $37,139. At NuVasive, fulfillment specialists earn an average of $36,508, while the average at Chewy is $35,534. You should take into consideration how difficult it might be to secure a job with one of these companies.

View more details on fulfillment specialist salaries across the United States.

We also looked into companies who hire fulfillment specialists from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Amazon.com, Best Buy, and The Home Depot.

The industries that fulfillment specialists fulfill the most roles in are the internet and retail industries. But the highest fulfillment specialist annual salary is in the manufacturing industry, averaging $48,690. In the internet industry they make $35,552 and average about $33,598 in the technology industry. In conclusion, fulfillment specialists who work in the manufacturing industry earn a 18. 5% higher salary than fulfillment specialists in the professional industry.

The three companies that hire the most prestigious fulfillment specialists are:

• Chewy618 Fulfillment Specialists Jobs
• EVEREVE74 Fulfillment Specialists Jobs
• Walgreens19 Fulfillment Specialists Jobs

Fulfillment Specialist Jobs You Might Like

• High Paying Fulfillment Specialist Jobs – $36K and Up

  Search jobs near in the US

• Work From Home Fulfillment Specialist Jobs

  Find Online, Remote, Telecommute Fulfillment Specialist Jobs

• Entry Level Fulfillment Specialist Jobs

  Little to no experience required

• Part Time Fulfillment Specialist Jobs

  Part Time Jobs Hiring Now

• Actively Hiring

  Fulfillment Specialist jobs added within last 7 days

• No Degree Fulfillment Specialist Jobs

  Search jobs with no degree required

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What Inventory Control Specialists Do

Inventory control specialist ensures company inventory is accurate in all levels to increase the company’s profitability. The specialist should maintain stable stocks and should manage the procurement of inventories. He/She or she is responsible for managing the flow of inventory in and out together with the shipment, package, and the storage activities then record them accurately for audits and reporting to the management. Specialists are often employed by various industries. They usually work in warehouses or in local retail locations.

In this section, we compare the average fulfillment specialist annual salary with that of an inventory control specialist. Typically, inventory control specialists earn a $5,942 higher salary than fulfillment specialists earn annually.

Even though fulfillment specialists and inventory control specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, pallet jack, and customer orders in the day-to-day roles.

As far as similarities go, this is where it ends because a fulfillment specialist responsibility requires skills such as “hr,” “warehouse environment,” “phone calls,” and “office procedures.” Whereas a inventory control specialist is skilled in “sales floor,” “stock shelves,” “safety standards,” and “physical inventory.” So if you’re looking for what truly separates the two careers, you’ve found it.

Inventory control specialists tend to make the most money in the technology industry by averaging a salary of $36,114. In contrast, fulfillment specialists make the biggest average salary of $48,690 in the manufacturing industry.

Inventory control specialists tend to reach similar levels of education than fulfillment specialists. In fact, inventory control specialists are 1.8% less likely to graduate with a Master’s Degree and 0.2% less likely to have a Doctoral Degree.

What Are The Duties Of a Materials Specialist?

A materials specialist is responsible for researching efficient and high-quality materials for production and manufacturing processes, following the designs and specifications of the engineering team and design analysts. Materials specialists identify cost-reduction materials by coordinating with trusted suppliers and vendors and determine the suitability of these items in the supply chain. They conduct data and statistical analysis to develop strategic techniques that would minimize the company’s expenditures and cost. A materials specialist must have excellent communication and organizational skills, especially in writing expense reports and discuss findings to the senior management.

The next role we’re going to look at is the materials specialist profession. Typically, this position earns a higher pay. In fact, they earn a $15,578 higher salary than fulfillment specialists per year.

Not everything about these jobs is different. Take their skills, for example. Fulfillment specialists and materials specialists both include similar skills like “customer service,” “pallet jack,” and “customer orders” on their resumes.

While some skills are similar in these professions, other skills aren’t so similar. For example, several resumes showed us that fulfillment specialist responsibilities requires skills like “hr,” “warehouse environment,” “phone calls,” and “office procedures.” But a materials specialist might use skills, such as, “procedures,” “logistics,” “maintenance department,” and “raw materials.”

Materials specialists may earn a higher salary than fulfillment specialists, but materials specialists earn the most pay in the technology industry with an average salary of $59,746. On the other side of things, fulfillment specialists receive higher paychecks in the manufacturing industry where they earn an average of $48,690.

On the topic of education, materials specialists earn similar levels of education than fulfillment specialists. In general, they’re 0.0% less likely to graduate with a Master’s Degree and 0.2% less likely to earn a Doctoral Degree.

How a Customer Service Specialist Compares

Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers’ inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

The third profession we take a look at is customer service specialist. On an average scale, these workers bring in higher salaries than fulfillment specialists. In fact, they make a $4,673 higher salary per year.

By looking over several fulfillment specialists and customer service specialists resumes, we found that both roles utilize similar skills, such as “customer service,” “customer orders,” and “inventory control.” But beyond that the careers look very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from fulfillment specialist resumes include skills like “hr,” “warehouse environment,” “pallet jack,” and “phone calls,” whereas a customer service specialist might be skilled in “front end,” “customer transactions,” “customer complaints,” and “sales floor. “

Additionally, customer service specialists earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $34,860. Additionally, fulfillment specialists earn an average salary of $48,690 in the manufacturing industry.

When it comes to education, customer service specialists tend to earn similar education levels than fulfillment specialists. In fact, they’re 0.7% less likely to earn a Master’s Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Description Of a Customer Relations Specialist

A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company’s goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.

The fourth career we look at typically earns higher pay than fulfillment specialists. On average, customer relations specialists earn a difference of $9,262 higher per year.

While both fulfillment specialists and customer relations specialists complete day-to-day tasks using similar skills like customer service, customer orders, and data entry, the two careers also vary in other skills.

Even though a few skill sets overlap, there are some differences that are important to note. For one, a fulfillment specialist might have more use for skills like “hr,” “warehouse environment,” “pallet jack,” and “phone calls.” Meanwhile, some customer relations specialists might include skills like “customer relations,” “email,” “customer retention,” and “scheduling appointments” on their resume.

Now, let’s take a closer look at the financials in each career. The automotive industry tends to pay more for customer relations specialists with an average of $41,252. While the highest fulfillment specialist annual salary comes from the manufacturing industry.

The average resume of customer relations specialists showed that they earn similar levels of education to fulfillment specialists. So much so that the likelihood of them earning a Master’s Degree is 1.4% more. Additionally, they’re less likely to earn a Doctoral Degree by 0.1%.

What is A Fulfillment Specialist?

Fulfillment specialists are essential to the operations of warehouses. They are responsible for fulfilling sales orders. Fulfillment specialists function by receiving orders and fulfilling the orders quickly and efficiently.

A fulfillment specialist handles the invoice of a warehouse. They receive order information, find the right products in the warehouse, and ship out orders to customers. They also pack and ship goods, and they ensure their delivery at the right time without damages. They must alert their superiors to potential issues, answer phone calls, and use delivery software to make work more efficient.

A competent fulfillment specialist is nothing without exceptional human relations skills and customer service. A GED certificate or high school diploma is enough to get potential candidates a job as a fulfillment specialist. Many employers value proficiency with fulfillment software.

What Does a Fulfillment Specialist Do

There are certain skills that many fulfillment specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, math skills and communication skills.

Learn more about what a Fulfillment Specialist does

How To Become a Fulfillment Specialist

If you’re interested in becoming a fulfillment specialist, one of the first things to consider is how much education you need. We’ve determined that 45.5% of fulfillment specialists have a bachelor’s degree. In terms of higher education levels, we found that 4.1% of fulfillment specialists have master’s degrees. Even though some fulfillment specialists have a college degree, it’s possible to become one with only a high school degree or GED.

Learn More About How To Become a Fulfillment Specialist

Top Fulfillment Specialist Jobs Near You

Fulfillment Specialist Career Paths

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what’s a career path you ask? Well, it’s practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of specialist you might progress to a role such as team leader eventually. Later on in your career, you could end up with the title general manager.

Fulfillment Specialist

SpecialistTeam LeaderAssistant Manager

General Manager

6 Years

SpecialistTeam LeaderManager

Operations Manager

7 Years

SpecialistTeam LeaderStore Manager

District Manager

7 Years

CoordinatorConsultantManager

Account Manager

5 Years

CoordinatorConsultant

Controller

9 Years

CoordinatorConsultantOwner

Co-Owner

6 Years

Show More

Top Careers Before Fulfillment Specialist

Customer Service Representative(209,515 Jobs)

17.9 %

Cashier(456,110 Jobs)

15.6 %

Sales Associate(579,849 Jobs)

12. 4 %

Top Careers After Fulfillment Specialist

Customer Service Representative(209,515 Jobs)

23.6 %

Administrative Assistant(65,769 Jobs)

10.9 %

Cashier(456,110 Jobs)

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Fulfillment Specialists in America make an average salary of $28,565 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $22,000 per year.

Average Fulfillment Specialist Salary

$28,565 Yearly

$13.73 hourly

$22,000

10 %

$28,000

Median

$36,000

90 %

See More Salary Information

What Am I Worth?

Fulfillment Specialist Education

Fulfillment Specialist Majors

Business

29. 7 %

Communication

Psychology

Fulfillment Specialist Degrees

Bachelors

45.5 %

Associate

20.6 %

High School Diploma

20.1 %

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we’ve found all of the skills you’ll need so even if you don’t have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 21.4% of fulfillment specialists listed hr on their resume, but soft skills such as detail oriented and math skills are important as well.

• HR, 21.4%
• Customer Service, 18.5%
• Warehouse Environment, 16.2%
• Pallet Jack, 7.0%
• Phone Calls, 3.2%
• Other Skills, 33.7%

Fulfillment Specialist Demographics

Fulfillment Specialist Gender Distribution

Female

After extensive research and analysis, Zippia’s data science team found that:

• Among fulfillment specialists, 52. 7% of them are women, while 47.3% are men.

• The most common race/ethnicity among fulfillment specialists is White, which makes up 61.8% of all fulfillment specialists.

• The most common foreign language among fulfillment specialists is Spanish at 59.7%.

Online Courses For Fulfillment Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.

Fundamentals of Logistics, Supply Chain & Customer Service

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1…

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Customer Service Training Keys To Satisfy Your Customers

An introduction to customer service and its importance in any business…

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SAP Customer Service (CS/SM) – Service Management module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts. ..

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How Do Fulfillment Specialist Rate Their Jobs?

BigBox Retailer Slax on Support • September 2019

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• Zippia Careers
• Office and Administrative Industry
• Fulfillment Specialist

Updated September 9, 2022

Order Fulfillment Specialist Job Description

Job Descriptions

Order Fulfillment Specialist
Job Description

4. 5

175
votes
for Order Fulfillment Specialist

Order fulfillment specialist
provides administration of Sales Orders (SO), including administration of Oracle EBS (SO’s, invoicing, Job orders), management of customs and logistics support for customers.

Order Fulfillment Specialist
Duties & Responsibilities

To write an effective order fulfillment specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included order fulfillment specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Accurate data entry into SAP system

Actively uses customer order databases (Oracle and Scopus) for data entry and processing of information used to track order information, the license generation system for generation of license keys, in addition to online export control checking for every order

The Project Administrator (PA) monitors the Oracle Task queue throughout the day for new project assignments, reviews information and releases projects to Project Managers for implementation

When projects are completed or equipment has been delivered, the PA ensures all appropriate lines/orders are closed in Oracle to ensure timely revenue recognition

Prepare drop report and maintain order book cleanse (dropped articles, overbought sales orders )

Provide oversight of key operational aspects within the Americas Parts Fulfillment team including quotations, order management, Return Material Authorizations (RMAs) / Non-conformance Reports (NCRs), sales reporting, part identification, contract management, and on-time delivery performance

Work closely with external customers to provide quoting and pricing needs, as required

Work closely with the identified key customer accounts

Expedite urgent customer (internal / external) part needs with cross functional team

Coordinate with the Fulfillment Expeditor, Global Planning and Sourcing teams to ensure that the central warehouse carries the proper level of inventory to fulfill customer part needs

Order Fulfillment Specialist
Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for
Order Fulfillment Specialist

List any licenses or certifications required by the position:
CIP, CPIM, DOT, CFR, APICS

Education for
Order Fulfillment Specialist

Typically a job would require a certain level of education.

Employers hiring for the order fulfillment specialist job most commonly would prefer for their future employee to have a relevant degree such as
Bachelor’s and Collage Degree
in

Business, Education, Management, Administration, Engineering, Technical, Supply Chain Management, Manufacturing, Marketing, Business/Administration

Skills for
Order Fulfillment Specialist

Desired skills for
order fulfillment specialist
include:

Accounting principles

Oracle

Terms and processes

Company brands and products information to perform the essential functions of the job

Company’s functional structure to research and coordinate customer request

Processing straight-line directory and caption directory listings

Approved orders

Citrix and other support center tools

Commonly used concepts

Desired experience for
order fulfillment specialist
includes:

Participation in regular customer meetings

Manage exceptions such as seasonal orders/ VMI, Quotation/ Contract, STO

Perform order modification, order optimization for Customer

Close alignment with LOGOPS and 3PL on delivery schedules and quantities

Ability to sit at a desk, work on a computer keyboard, and use the telephone up to 3 hours at a time

2-3 years’ experience in order management field

Order Fulfillment Specialist
Examples

Our company is growing rapidly and is searching for experienced candidates for the position of order fulfillment specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for order fulfillment specialist

• Team coordination of daily business
• Creation of customer orders in the ERP system
• Creation of documentation from order confirmation to delivery
• Controlling of internal sales conditions (pricing, discount, delivery conditions, license compatibility, payment also)
• Communication with sales and inside sales of our local entities
• Support contract & license management
• License issue handling
• Sales requests handling
• RMA handling
• Interface to manufacturing in terms of fulfilling the day to day business

Qualifications for order fulfillment specialist

• Demonstrated abilities in production planning, researching, responding to and resolving sales order, logistics, product allocation and shipping inquiries and other related issues utilizing Sales Order Management systems Communication skills to provide production schedules, to prepare and present plans and information to manufacturing, sales and order management personnel and to customers
• Documentation of processes and storage processes
• Commercial education and knowledge
• Ability to make decisions independently and rapidly to adapt to changing situations
• Exceptional attention to detail and accuracy with customer requirements
• Ability to work independently and perform well

Our innovative and growing company is searching for experienced candidates for the position of order fulfillment specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for order fulfillment specialist

• Process orders in SFDC and provision products credentials
• This is an exciting strategic position to be part of a diverse, multicultural team with constant challenges, opportunities to grow and expand responsibilities, capabilities to succeed
• The PA keeps all tasks current by updating status, reassigning tasks as needed and planning dates for future work
• The PA gathers and communicates tracking and delivery information to the Project Manager and assists with resolution on any project issues that arise which often includes communicating with many internal teams such as sales, engineering, AP
• The PA processes change orders and creates service purchase orders over the life of the project while keeping track of the project financials and ensuring accuracy of the final invoice
• Team work, attention to detail, and organization are required for this position
• Review all orders for inventory availability and delivery date requirements
• Review of orders to ensure that information is correct
• Become the main point of contact for the Sales team on plant specific questions
• Responsible for managing on-line store order generation and training, order entry, expediting, price confirmation, product information and general trouble shooting for customers and resellers

Qualifications for order fulfillment specialist

• Good English communication skills (minimum requirement FCE), additional languages of advantage
• Must have the ability to work independently and as part of a team, require sound judgment in resolving issues or making recommendations, and be proactive with a strong attention to detail
• Diploma/Degree in Business, Logistics or related discipline
• A team player with positive attitude and able to complete assignment or tasks on time
• Willing to work in Tuas Area
• Organize and execute outbound shipments to customers in a timely and safe manner

Our company is looking for an order fulfillment specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for order fulfillment specialist

• Ensures all SAP orders are entered correctly and can be fulfilled to meet the customer expectations
• Customer Account Management, ensure inquiries and orders are processed to customers’ requirements and within company policies and guidelines
• Engage with assigned customers on all matters pertaining to their orders fulfillment, ensure proactive communications
• Discuss shipping logistics, invoice routing, payment arrangements and customers’ information requirements and provide necessary details to Traffic and Finance to facilitate
• Become a subject matter expert in support of license file information within the Distribution team for groups outside of Distribution Processing, including mentoring and guiding other members of Distribution
• ECom Customer Order/Refund performance
• Key contributor to Customer service contact ratio and satisfaction
• Key contributor to eCom NPS
• Support control of logistics overheads and align with Supply Chain
• Report and monitor return rates

Qualifications for order fulfillment specialist

• Minimum of 2-3 years experience in Customer Service, Order Management, Supply Chain or Logistics Industry
• Computer literacy on MS Word, Basic MS Excel, MS Access and MS PowerPoint
• Ability to multi-task and thrive in a fast paced, performance based environment
• College or University degree with 2-3 years of work experience
• Detail mind with thorough follow up and follow through
• Ability to compile clear reports

Our growing company is looking to fill the role of order fulfillment specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for order fulfillment specialist

• Lead the customer dispute program to mitigate dollarized fines
• Build and sustain strong working relationships with customers
• Ensure appropriate documentation of customer profiles and maintain updates as needed
• Lead the successful execution of customer events/rollouts
• Ensure appropriate use and management of customer requirements through customer web-site ensuring orders and updates are completed timely
• Analyze customer trends, communicate to Demand and Service Management and work proactively and collaboratively to ensure planning and customer requirements are met
• Build and sustain strong business relationships with all Business Units and Supply Chain to ensure alignment of strategic business objectives foster an environment in which cross-functional teams are united and aligned in their commitment to overall service requirements
• Participate in testing business systems software upgrades and other systems testing
• May be responsible for managing up to two resources
• Responsible for timely and accurate order entry of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements

Qualifications for order fulfillment specialist

• 2 – 5 years relevant experience in Order fulfillment
• Strictly follow compliance rules and handle customer data with absolute care
• Responsible for an assigned group of customers to ensure total customer satisfaction
• Attend to all customers’ enquiries and maintain a rapid communication feedback to customers
• Host customers’ visits and co-ordinate/conduct performance review with Customers
• Lead and motivate Customer Service Rep to achieve efficient and quality output

Our company is searching for experienced candidates for the position of order fulfillment specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for order fulfillment specialist

• Answer customer inquiries, proactively coordinate between customers, commercial team, planning team, finance team other functional departments
• The contractor position will support the Reverse Supply Chain operations for the HQ Returns and Investigation team
• The returns team is responsible for multiple operational solutions that require investigation and cross-functional partnership to prevent negative customer impact
• This role will be responsible for meeting daily service level commitments and driving the identification and resolution of operational improvements or systemic enhancements that will increase efficiency and create a Best In Class customer experience
• Candidate will be expected to establish reporting on production and service levels for all activities supported by the Returns and Investigation team
• Reporting will include production, service level, internal and external factors, downstream impacts, customer impacts, and many other metrics and key performance indicators
• Creating these reports will require working knowledge of the entire process flow from order creation and data flow through various internal and external applications and databases to the operational process of receipt and disposition of product through the reverse supply chain facilities
• This will require providing summary level reporting to supply chain leadership
• This role will be the point of contact for communication and documentation of HQ Returns and Investigation team processes and activities outside of the supply chain team
• Be responsible for all customer inter-face, detailed technical proposal preparation, development program management, product pricing, contract execution and overall production support as needs arise

Qualifications for order fulfillment specialist

• Conflict and problem solving
• MS Office (Excel, PPT) Proficiency, Access is a Plus
• ECom knowledge
• Advanced English and Spanish required (Portuguese a plus)
• University Degree in Engineering, Administration, IT/Systems or Industrial
• Experience in Operations/eCommerce for 2-3 years

Related Job Descriptions

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Fulfillment Specialist | Careers at Tekton

Group: Operations

Department: Supply Chain

Direct Supervisor: FC Team Captains

Pay: $17 – $23/hour
+ $1/hour premium for full-time second shift employees
+ $1,000 sign-on bonus for full-time employees after 30 days

Tekton needs an impressive industrial athlete to join our team of Fulfillment Specialists. In this fast-paced, active role, your top priority is to get orders ready while upholding our high standards for quality, speed, and accuracy. You will also be responsible for advancing our warehouse processes by collaborating with other team members and actively contributing your ideas.

Some specific role responsibilities

• Consistently execute these core fulfillment processes: receive and replenish inventory, pack and ship end-user orders, process and prepare bulk reseller orders, assemble and package finished goods
• Keep your workstation and surrounding areas clean and organized
• Demonstrate proficiency and safety while using tape dispensers, blades, handheld scanners, and any other required equipment
• Follow all company and warehouse-specific safety guidelines
• Identify process constraints in the Fulfillment Center and contribute to a culture of continuous improvement

What it’s like in Tekton’s Fulfillment Center

Surroundings: You will be working in a clean, organized warehouse around people and material handling equipment like order pickers, forklifts, and carts.

Noise level: It is generally quiet with occasional low-level noise coming from pickers and forklifts.

Safety: Safety is important to us and we take it seriously. The warehouse has designated walking and working areas, as well as guardrails in certain locations. We also provide safety training and protective gear such as vests, gloves, and floor mats.

Temperature: Our warehouse has heating and air conditioning. Temperatures are typically between 60 – 80°F, but can vary depending on the season and location in the warehouse.

Dress code: Clothes should be comfortable to twist, lift, and bend in. Closed-toe shoes are required.

Your first 30 days

Our Fulfillment Center has four teams that each perform a core function: Retail Order Fulfillment, Assembly, Direct Order Fulfillment, and Receiving and Putaway. Employees who are hired for any specialist role will spend their first 30 days as a Fulfillment Specialist, training in each core area.

During this provisional period, we will assess your personal skills and strengths. If we decide you are a good fit for the company, you will become a Specialist on the team that best suits your unique talents.

Opportunities to grow

Each area of the Fulfillment Center has designated experts who exemplify the pace and discipline required for impressive work. They are considered the very best at what they do. Area experts make a minimum of $20/hour. In addition to their daily work, they take on extra responsibilities like training other team members, answering questions, upholding work standards, executing specific projects, and taking on supporting tasks. Any Specialist can become an expert if they consistently exemplify the pace and discipline required for impressive work. There is no minimum amount of time that a Specialist must be with the company to become an expert.

Each area of the Fulfillment Center is led by a Team Captain who supports the team by coaching employees, setting daily objectives, continuously improving processes and procedures in their area, and coordinating with other teams within the company. Team Captains make a minimum of $23/hour. There is no minimum amount of time that an employee must be with the company to become a Team Captain.

Physical requirements

You must be capable of working on your feet the entire shift and repeatedly lifting 20 – 45 pounds.

Education, experience, and skills

We provide on-the-job training. You do not need a specific degree or job history, but a background in fulfillment, distribution, assembly, shipping, quality control, general warehouse work, or related fields could be helpful. You must be able to use basic technology effectively, like email and our warehouse management system.

Location and hours

This is an hourly position located in Grand Rapids, Michigan. Full-time and part-time positions are available on first or second shift. Schedules are flexible. We are able to change employee start and end times or make special arrangements for scheduling conflicts.

Full-Time First Shift

Shift A – Regular Hours

Monday: 6:00 a. m. – 3:30 p.m. ET.

Tuesday through Friday: 6:00 a.m. – 2:30 p.m. ET.

Shift B – Regular Hours

Monday: 7:00 a.m. – 4:30 p.m. ET.

Tuesday through Friday: 7:00 a.m. – 3:30 p.m. ET.

Optional Overtime

Saturday: Anytime between 7:00 a.m. – 3:00 p.m. ET.

Weekly Hour Requirements

Required to work an average of 40 – 45 hours. Overtime may be required at times.

Full-Time Second Shift

Regular Hours

Monday: 11:00 a.m.– 10:30 p.m. ET.

Tuesday through Thursday: 12:00 p.m. – 10:30 p.m. ET.

Optional Overtime

Friday: Anytime between 6:00 a.m. – 5:00 p.m. ET.

Saturday: Anytime between 7:00 a.m. – 3:00 p.m. ET.

Weekly Hour Requirements

Required to work an average of 40 – 45 hours. Overtime may be required at times.

Part-time

Regular Hours

Monday: 6:00 a.m. – 10:30 p.m. ET

Tuesday through Thursday: 1:00 p.m. – 10:30 p.m. ET

Friday: 6:00 a.m. – 5:00 p. m. ET

Saturday: 7:00 a.m. – 3:00 p.m. ET

Optional Overtime

Part-time employees may not work an average of 30 hours per week or more.

Weekly Hour Requirements

Required to work an average of 20 hours per week and at least two Saturdays each month.

About the company

Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.

HOW TO APPLY

Think you’d be a good addition to our team? Submit an application today.

Tekton, Inc. offers equal employment opportunities to all employees and applicants without regard to race, age, color, religion, sex, national origin, handicap or disability, sexual orientation, veteran status, or any other legally protected status.

Order Fulfillment Specialist Career Information and College Majors

Fulfillment Specialist Resume Samples | QwikResume

Fulfillment Specialist Resume Samples | QwikResume

The job description for this post varies based on the industry setting, but the main task of a Fulfillment Specialist is to take charge of shipping and delivering the customer’s orders. The major duties and tasks that are listed on the Fulfillment Specialist Resume includes some or all of these – verifying and maintaining records of all incoming and outgoing shipments, preparing items for shipping, assembling the items, labeling and stamping the merchandise, receiving and unpacking the items, arranging the merchandise for transportation, and verifying the items that are shipped.

The highlighting skills expected by employers are – time management skills, relevant software knowledge, multitasking abilities, a very good knowledge of logistics and supply chain management, monitoring skills, the ability to handle and move heavy merchandise and controlling skills. Successful resumes depict either an associate’s or bachelor’s degree in relevant fields.

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4. Fulfillment Specialist

Fulfillment Specialist Resume

Summary : Highly motivated office professional with excellent customer service and communication skills. Knowledgeable of accounting, clerical work, and retail sales. Extremely organized, efficient, and very detailed oriented. Effective problem solver with the ability to multi-task efficiently.

Skills : Microsoft Office, Customer Relations, Knowledge Management, Leadership Development, Community Relations.

Description :

1. Assembles payroll packages according to client number and prepares for delivery to clients in order to meet quality and production time line expectation.
2. Packages include journals, summaries, time sheets, tax notices, checks and miscellaneous report.
3. Operates various types of office equipment (mail metering, shipping PC’s, insertion equipment, etc.) to ensure timely processing of payrolls or client packages.
4. Complies with all security and audit procedures as required by procedures and policy in order to protect client information.
5. Records and escalates issues to appropriate to parties to ensure that output is not missing or incorrect.
6. Maintains readiness of all distribution equipment including regular cleaning and user maintenance, and coordinates vendor maintenance when required in order to meet production requirements.
7. Stages packaging supplies as necessary in order to maintain production readiness.

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Sr. Fulfillment Specialist Resume

Summary : Responsible for Coordinating and performing timely daily posting of mail and overnight labels to schedules Completes all package confirmation and checklists in order to maintain accurate tracking and security of package flow and location.

Skills : Excel, Word, Shipping, Order Processing.

Description :

1. Lead fulfilment team, kept group moving accurately and double checked work for maximum efficiency in detail.
2. Organize the received orders through different sku numbers from clients like, Amazon, Walmart, New Egg and New Egg Business, Groupon, Target, Staples, Mount-It, Wayfair, Rakuton, Brackets, by using various programs.
3. Assisted with inventory log, keeping our racks clean and easy to find product in accordance by number.
4. Constructed pallets from orders pulled to ship through fed ex, ups, usps, Estes, Conway.
5. Working knowledge of warehouse tools used such as, forklifts sitdown and standup, pallet jacks, tape guns, box knives.
6. Knowing how to read shipping instructions determining method of packing, materials needed, and manner of shipping.
7. Manually assembled and constructed pallet with properly packed orders to minimize damage to units/products in shipment.
8. Retrieved products/units within warhouse in timely manner also according to the pack slip, utilized the USPS, UPS and FedEx programs on computer to properly process order from various clients directly from websites.

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Fulfillment Specialist/Analyst Resume

Headline : Accomplished and energetic as a Secretary with a solid history of achievement in processing so many different tasks. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Computer, administration, and management. Responsible for being a Fulfillment Specialist proficient in examining shipment contents with a comparison of records and prepare documents such as orders, bills, and also route materials.

Skills : Microsoft, Customer Service, Recruiting, Recruiting, Interviewing, Training & Development, Phone Etiquette, Excel, Excel, Social Media Marketing, File Management, Packaging.

Description :

1. Exhibited attention to detail when proofreading and editing forms that are to be submitted to the California Secretary of State for various business entities to ensure that they are accurate and adhere to government requirements.
2. Submitted payments to the California Secretary of State for various services.
3. Entered information for each service and client accurately into our company database for tracking and pay disbursement purposes.
4. Spoke with employees at the California Secretary of State’s office daily for research purposes and to check information for veracity.
5. Adjust well to high levels of pressure daily to meet frequent deadlines to ensure timely submissions of the client’s documents to the state.
6. Answered and resolved questions, concerns, or issues with clients via email or telephone.
7. Gained knowledge of California Secretary of State Regulations and policies.
8. Assist with the process for dispersing all requested evidence to the clients.

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Fulfillment Specialist III Resume

Summary : Highly qualified Fulfillment Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment in which your company prides itself.

Skills : Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Scheduling Switchboard.

Description :

1. Utilized microstrategy and Excel to create custom reports.
2. Fulfilled MSP TASKS when documents/files are delivered by the Document Processing Specialists.
3. Fulfilled email requests for documents/files from the Saxon Law Department and Saxon Compliance.
4. Fulfilled bulk document request in support of service releases and acquisitions.
5. Reviewed MSP TASKS referred from the third party vendor and provides direction for alternative action as needed.
6. Assumed responsibility for completion of MSP (AS400) TASKS outside the third party vendor capabilities.
7. Updated and effectively documents the Servicing System and Document Management Tracking Systems as work was completed.

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Fulfillment Specialist/Executive Resume

Summary : Seeking a position where experience will be an asset and towards new challenges. Looking for something new and challenging. Comprehensive experience includes customer service, documentation, security, project management, and handling legal documents.

Skills : Sap, Excel, Excel.

Description :

1. Handled processing legal documents for 26 states for current Allstate customer policies doing endorsements and for new customers for home, auto, and motorcycle policies.
2. Analyzed customer information and requirements to recommend appropriate products and services.
3. Worked on special projects assigned by manager do to excellent work.
4. Used fax, email, and mail to send and receive legal documents.
5. Researched and updated customer reports and gather additional information to provide support documentation at a specified time.
6. Interact with both internal and external customers and tactfully handled any questions or complaints.
7. Followed up on customer inquires not immediately resolved 9) Researched required information using available resources.

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Fulfillment Specialist II Resume

Summary : To obtain a full-time Machine Operator/Assistant position with advancement opportunities in the manufacturing field. Responsible for Providing feedback to the Document Management Vendor Liaison regarding quality of work processed/completed by the third party vendors.

Skills : High level of accuracy, Organization, and attention to detail.

Description :

1. Responsible for accurately processing customer’s orders including picking the items to fill the order, to carefully packaging and readying the items for shipping.
2. Cross-trained in many areas of the fulfillment and Exposure departments.
3. Participated in a safety charter team to develop a possible new implementation of safety action items.
4. Personalization Specialist Expertly provided customers with quality customized products.
5. Personalizing products by means of embroidery, engraving, hand-painting, and heat transferring photos to clothing and novelty items.
6. Worked in the quality control department to ensure proper procedures and workmanship for the customer’s products.
7. Process UCC searches, good standing certificates & corporate document requests.

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Fulfillment Specialist I Resume

Summary : Skilled in quality assurance practices and procedures. Personable Customer Service and Warehouse Professional with a strong background in logistics, shipping preparation, and large-scale operations.

Skills : Microsoft Office, Excel, 40 WPM typing, Microsoft Power Point.

Description :

1. Responsible for taking and recording hospital blood product orders and entering into the Blood Bank computer system.
2. Pack blood and blood components in accordance with procedural guidelines.
3. Print shipping tickets and ensure product reconciliation is completed before releasing shipment for delivery.
4. Perform blood and blood product return procedures to ensure accurate product disposition, storage and discard processes when applicable.
5. Prioritize driving routes and driver responsibilities when applicable.
6. Perform miscellaneous tasks including delivering blood, collecting and filing paperwork, assembling boxes and restocking work stations.
7. Started at an entry level and was responsible to train new hires 6 months after employment.

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Fulfillment Specialist/Coordinator Resume

Summary : Hardworking individual who has experience in Warehouse Management and House Management with the ability to operate a forklift, a WAVE vehicle, and able to pull, pack, and process orders. This has allowed development in time management, responsibility as well as adaptability.

Skills : Microsoft Office, Word, Excel, Power Point, Bilingual Spanish, As400.

Description :

1. Support to the Fulfillment department ensuring balance due payments, batch checks, Amex checks and Wire Transfers are sent on time, with accurate documents.
2. Create balance due checks from the Financials Module and vendor invoices.
3. Responsible for entering Amex Int’l Checks on the Amex web site.
4. Email publishers all orders corresponding to Wire Transfers and request invoices.
5. Contact publisher/vendors about credits or discrepancy’s on invoices.
6. Scan and upload documents into the Financials Module attach to each payment file.
7. Skills Used Knowledge in using Windows, Microsoft Word, Excel, Power Point, CoxNet, & Rack Space.

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Asst. Fulfillment Specialist Resume

Summary : To acquire a position that will showcase a passion for customer service, communication, and organizational skills and allow me to grow with the company.

Skills : Microsoft word, Excel, powerpoint, Sabre, Fidelio, Protel, Travelclick.

Description :

1. Processed daily fulfillment production in a timely, accurate, and efficient manner to provide outstanding customer satisfaction.
2. Gathered, packaged, and shipped materials and returns.
3. Operated an assortment of mailing equipment.
4. Produced and maintained necessary records to accurately track production and filling processes.
5. Maintained accurate inventory to ensure efficient production and report shortfalls, and requested necessary materials.
6. Trained new employees and coordinated production for client accounts.
7. Handled highly confidential government and business documents on an ongoing basis.

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Fulfillment Specialist/Representative Resume

Summary : Dedicated, hard worker who is a quick learner. Have 15+ years of customer service skills which include great people skills and excellent communication. Listens attentively and can provide feedback. Team player and can also work independently. Coordinates tasks and meets deadlines. Plan and arrange activities.

Skills : Managerial skills, Some computer, Mechanic, Forklift Certified, Beginner Welder and Driving.

Description :

1. Maintain a high degree of accuracy with picking and checking customer orders.
2. Audit inventory information, stock status and inventory balances for accuracy, availability and reordering decisions.
3. Perform inventory replenishments in the warehouse.
4. Meet and exceed established metrics for daily productivity.
5. Refurbish returned units to be used again by new customers.
6. Create and attach ticket labels to shipping containers.
7. Unload, examine and verify incoming shipments; correspond with carrier to rectify damages and shortages.
8. Proficient with company’s inventory management software.

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Fulfillment Specialist Resume

Summary : Long-term meaningful employment with a progressive company, where I can use diverse work experience along with learning new skills. 16 years of work experience has enabled me to develop a strong work ethic. Dependable, hard-working, goal-oriented self-starter, able to work autonomously and as part of a team.

Skills : Forklift Certified, Inventory Control.

Description :

1. Receiving and distributing inventory items as needed to work areas.
2. Using handheld for picking orders, receiving inventory and locating inventory in the warehouse.
3. Cutting paper to order for customers and to supply inventory for those customers.
4. Recycling paper, old stock and other products at our location.
5. Trained and use forklift, order picker, aisle trucks and hand trucks.
6. Changing the cutting blade on Pavio paper cutter sending blades out to be sharpened.
7. Picking orders for multiple customers to fulfill their orders while emphasizing accuracy and efficiency.

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Structure of the staff of the education department

Job duties performed by state civil servants of the education department, contact information.

Chalgana Lyubov I Ivanovna

Head of the Education Department of the Nevsky District


Cabinet 34
Reception phone number: 576-98-71, Fax 417-37-30
E-mail: 9000 This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Tuesday, 16.00-18.00 (by appointment)
Consultations for managers: by appointment

Functions:

• Coordination of the labor activity of employees in the formation and development of a network of state educational institutions of the district, organization of the educational process.

• Control of material and technical support of subordinate educational institutions.

• Participation in the formation of projects of the district budget in the area subordinate to the department.

• Monitoring compliance with financial discipline, budget execution.

• Control of targeted use of funds, execution of cost estimates for the maintenance of educational institutions.

• Control of the formation of targeted programs for the overhaul, reconstruction and maintenance of buildings of subordinate educational institutions, as well as plans for the purchase of goods and services.

• Monitoring the implementation by educational institutions of the plan for preparing institutions for the new academic year.

• Ensuring interaction in accordance with the established procedure with state authorities of St. Petersburg, local governments, structural divisions of the administration of the Nevsky district, organizations, officials and citizens.

• Solving current issues in order to improve the efficiency of education management by the district administration as an executive body of state power.

• Ensuring the organization of the reception of citizens and representatives of organizations on issues within the competence of the department of education.

• Ensuring the implementation of anti-corruption policy in the department of education, subordinate educational institutions.

• Coordination in the prescribed manner of draft legal acts in accordance with the competence of the department of education.

• Coordination of the organization and holding of conferences, meetings, seminars, other events on issues within the competence of the department.

• Making proposals for the appointment and dismissal of heads of subordinate institutions.

vacancy

specialist of the first category

room 34
reception phone: 576-98-71, fax 417-37-30
e-mail:

Job Description:

• Registration of incoming and outgoing documents of the education department.

• Sending telephone and fax messages to educational institutions, copying necessary documents for educational institutions.

• Accounting for the provision of design estimates and applications for the purchase of equipment.

• Accounting for the provision of the requested information by educational institutions.

• Ensuring interaction with departments of the administration of the Nevsky District on document management issues.

• Ensuring control over the provision of information by the education department in a timely manner.

Yatsko Anatoly Sergeevich

deputy head of the education department

office 38
phone: 417-37-44
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Thursday, 15.00-18.00
Executive consultations: Wednesday, 10.00-13.00

Job responsibilities:

• Formation of targeted programs for the capital and current repairs of educational institutions.

• Monitoring the performance of work on the implementation of targeted programs for the comprehensive and current repair of educational institutions.

• Formation of a database of technical condition of buildings, sports grounds, needs of educational institutions in repair work.

• Analysis of instructions of regulatory authorities for educational institutions.

• Monitoring the timely preparation of design estimates for educational institutions.

• Coordination of design and estimate documentation of educational institutions in the State Institution “Customer Service”.

• Monitoring the implementation of state contracts for repair work in educational institutions.

• Implementation of acceptance of completed repairs.

• Ensuring the planning of the activities of the education department, reporting (drawing up annual, quarterly, monthly plans and reports on the activities of the education department).
• Coordination of activities for monitoring and evaluating the socio-economic development of the “Education” industry.

Mostovskaya Anastasia Alexandrovna
head of the sector of educational institutions

office 40
phone: 576-98-73
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Thursday, 15.00-18.00
Executive consultations: Wednesday, 10.00-13.00

Functions:

• Organization of activities for the formation of projects and programs for the development of the education system of the Nevsky district. Monitoring the implementation of the national educational initiative “Our New School”, the Priority National Project “Education”, city and district targeted programs.

• Coordination of innovative, experimental activities of educational institutions. Organization of the activities of the Council for the Development of Education in the Nevsky District.

• Preparation of documents aimed at ensuring the development of a network of educational institutions, the creation of structural units on the basis of educational institutions.

• Organization of state-public assessment of the activities of educational institutions. Ensuring the implementation of measures to develop a system for assessing the quality of preschool, general and additional education for children, monitoring the activities of educational institutions.

• Ensuring the preparation of public reports on the state and development of the education system in the Nevsky District. Organization of activities of educational institutions for the preparation of public reports. Organization of information support for the development of the education system, ensuring the preparation of announcements, press releases, publications about the main events in the education system of the Nevsky district.

• Coordination of interdepartmental information interaction in the provision of public services in the field of education. Coordination of activities of educational institutions within the framework of interregional and international cooperation.

• Analysis of citizens’ appeals (complaints, thanks) on the functioning of the district education system. Performing discipline of educational institutions.

Bravova Tatyana Valerievna
head of the sector for planning and development of the network of subordinate institutions (maternity leave) -bots. Javascript must be enabled in your browser to view the address.
Reception day:
Consultations for managers: Wednesday from 10.00 to 13.00

Job responsibilities:

• Ensuring the implementation of activities of targeted projects and programs at the federal, city and district levels, including those aimed at the material and technical equipment of educational institutions.

• Ensuring control and coordination of the activities of educational institutions in the formation, placement and execution of the state order of St. Petersburg.

• Carrying out documentary and actual inspections of the activities of educational institutions, including inspections of the actual use of St. Petersburg property assigned to educational institutions.

• Analysis of the financial and economic activities of educational institutions, development of measures to ensure a savings regime, identify reserves aimed at improving the efficiency of the use of allocated funds.

• Ensuring the preparation of economic justifications, certificates, reporting, operational and statistical accounting for educational institutions.

• Control of the formation of a consolidated list of needs and plans for placing an order for budgetary needs by educational institutions.

• Monitoring the implementation by educational institutions of quarterly adjustments to the plan for placing the state order of St. Petersburg.

• Monitoring the implementation of targeted programs for major repairs, reconstruction and current repairs of buildings and material equipment of educational institutions.

• Ensuring reporting on construction, overhaul and current repairs, reconstruction, improvement, material and technical equipment of educational institutions.

• Monitoring the timely preparation of competitive (auction) documentation by educational institutions in accordance with the allocated budgetary allocations, the effective use of budgetary funds for targeted budget expenditure items, the use of property owned by educational institutions, the registration of buildings for operational management.

• Organization of the preparation of state assignments for educational institutions for the provision of public services (performance of work).

Gromova Nina Yurievna

chief specialist

room 33
phone: 417-37-42
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Thursday, 15.00-18.00
Executive consultations: Tuesday, 10.00-13.00

Job responsibilities:

• Formation of curricula of educational institutions. Implementation of control over the implementation by educational institutions of the regulations for the provision of information on educational programs and curricula, work programs of training courses, subjects, disciplines, annual calendar training schedules.

• Organization of state (final) certification (9th and 11th grades). Implementation of control over the implementation by educational institutions of the regulation on the provision of information on the procedure for conducting state (final) certification.

• Organization of admission and transfer of students to educational institutions in accordance with applicable law. Implementation of control over the implementation by educational institutions of the regulations for enrolling in an educational institution.

• Organization of training in special correctional educational institutions, external studies, individual education of children of preferential categories at home. Coordination of the activities of the TPMPC of the Nevsky district. Implementation of the project “Distance education of children with disabilities”. Coordination of the implementation of inclusive education in educational institutions of the Nevsky district.

• Preparation of statistical reports on the movement of students in general education institutions. Formation of a data bank of educational achievements of students.

• Organization and coordination of the implementation of the federal state educational standard for general education in general education institutions. Pre-profile preparation and profile training.

• Organization of anti-corruption education and upbringing in educational institutions.

• Organization of additional paid services in general educational institutions, institutions of additional education for children.

• Coordination of the activities of educational institutions aimed at the development of informatization of the education system, development of the educational information portal “Education Space of the Nevsky District”.

• Coordination of the implementation of the Znak system in educational institutions. Monitoring the provision by educational institutions of a service to inform the parents of students through an electronic diary.

Semenova Elena Vladimirovna
chief specialist

room 30
phone: 417-37-39
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
office hours (Babushkina street, 42, building 4): Tuesday 15.00-18.00, Thursday 10.00-12.00
consultations for managers: Wednesday 10.00-13.00

Functions:

• Ensuring the implementation of measures aimed at catering in general educational institutions and preschool education institutions, including on a preferential basis.

• Ensuring interdepartmental interaction in catering in general educational institutions and institutions of preschool education.

• Ensuring the competitive selection of public catering organizations for the right to conclude agreements on catering in general educational institutions and institutions of preschool education.

• Carrying out monitoring of catering in general educational institutions and institutions of preschool education. Formation of a data bank of students (pupils) to provide meals on a preferential basis.

• Monitoring compliance with the current legislation in the organization of meals for students (pupils) in general educational institutions and institutions of preschool education.

• Ensuring the implementation of a system of measures to create new and modernize existing production facilities for catering in general educational institutions and institutions of preschool education.

• Organization and coordination of the activities of the commission for the recruitment of state budgetary educational institutions that implement the main general educational program of preschool education.

• Monitoring the implementation by educational institutions of the regulations for the provision of public services for the acquisition of state educational institutions implementing the main general educational program of preschool education. Control of documents of applicants for preschool education services.

• Ensuring the fulfillment of the state function for the provision of public services for the acquisition of state educational institutions implementing the main general educational program of preschool education in an interdepartmental automated information system.

• Monitoring the provision by educational institutions of a service for providing information on the organization of public and free preschool, primary general, basic general, secondary (complete) general education, as well as additional education in general education institutions (FZ No. 293).

Zherebtsova Olga Nikolaevna
chief specialist

office 32
phone: 417-37-37
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Tuesday 15.00-18.00
Executive consultations: Wednesday, 10.00-13.00

Functions:

• Organization of activities of educational institutions for the passage of the licensing procedure, state accreditation, introduction of amendments and additions to the Charters of educational institutions.

• Monitoring the implementation by educational institutions of the regulations for organizing and conducting certification of pedagogical and executive employees of educational institutions. Ensuring the fulfillment of the state function for the provision of public services for the certification of pedagogical and executive employees of educational institutions in an interdepartmental automated information system.

• Ensuring the implementation of measures of social support for teachers (arranging lump-sum payments to young specialists of educational institutions; compensation payments for rest and recreation to teachers, payments of monetary remuneration for performing the functions of a class teacher).

• Keeping records and issuing strict reporting forms, exercising control over the maintenance and storage of forms in educational institutions. Preparation of archival information at the request of individuals and legal entities.

• Preparation of statistical reports on the number and composition of employees in educational institutions. Formation of a data bank on employees of educational institutions, availability of vacancies in educational institutions. Examination of the staffing of educational institutions.

• Organization of advanced training of heads of educational institutions, formation of a reserve for managerial positions of educational institutions.

• Preparation of materials for the awarding of state, industry awards of the Russian Federation, awards of St. Petersburg to employees of educational institutions Coordination of activities for the participation of pedagogical and executive employees in competitive events within the framework of the Priority National Project “Education”.

• Coordination of activities for the organization of medical support for students (pupils) in general educational institutions and institutions of preschool education.

Letunovskaya Marina Vladimirovna

leading specialist

room 29

phone: 417-37-33
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Tuesday 16.00-18.00.
Executive consultations: Thursday 10.00-13. 00

Job responsibilities:

• Control over the implementation of the regulations on the provision of compensation for part of the parental fee for the maintenance of the child in educational institutions that implement the main general educational program of preschool education.

• Organization of the activities of the TPMPC for the recruitment of compensatory groups.

• Organization and monitoring of needs for pre-school education services. Formation of targeted programs for the opening of new groups, short-stay groups, “family kindergarten” groups, preschool education departments in educational institutions.

• Preparation of statistical reports on the recruitment, network, contingent of educational institutions implementing the main general educational program of preschool education.

• Formation of a data bank on the network, the contingent of educational institutions that implement the main general educational program of preschool education.

• Monitoring compliance with the current legislation on educational activities in institutions implementing the main general educational program of preschool education.

• Control over the organization of additional paid services, attraction of voluntary donations and targeted contributions in institutions implementing the main general educational program of preschool education, in preschool educational institutions.

• Ensuring the fulfillment of the state function for the provision of public services for the acquisition of state educational institutions implementing the main general educational program of preschool education in an interdepartmental automated information system.

Sharapova Marina Sergeevna

leading specialist

room 31
phone: 417-37-38
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
office hours: Thursday 15.00-18.00
consultations for executives: Thursday 10.00-13.00

Functions:

• Formation and monitoring of the implementation of a comprehensive plan of educational work, coordination of educational activities of institutions of preschool, general and additional education.

• Organization of activities for the prevention of homelessness and neglect of minors, delinquency among minors, participation in the activities of the commission for minors and the protection of their rights under the administration of the Nevsky district. Ensuring the interaction of all prevention structures aimed at compliance with the current legislation.

• Monitoring absenteeism for unexcused reasons (hidden dropout).

• Providing a system of measures for the placement of children subject to education and not studying in educational institutions. Coordination of activities for social adaptation and support of graduates of boarding schools.

• Organization of the participation of educational institutions in city and district public events.

• Coordination of activities of children’s public organizations and associations, school museums of educational institutions. Implementation of family policy.

• Organization and coordination of additional education in institutions of additional education for children and departments of additional education for children in general educational institutions.

• Organization and monitoring of career guidance in educational institutions. Analysis of the employment of graduates of educational institutions.

Kolomiets Irina Aleksandrovna

leading specialist

office 36
phone: 417-37-31
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Wednesday 15.00-18.00
Consultations for managers: Wednesday 10.00-13.00

Functions:

• Implementation of control over the implementation by educational institutions of the regulations for the execution of the state function to ensure the organization of recreation and recreation for children and youth studying in state educational institutions during the holidays and summer periods.

• Ensuring the formation and monitoring of the implementation of activities of the Program for Recreation and Rehabilitation of Children and Youth of the Nevsky District.

• Organization of the work of the interdepartmental Commission for the organization of recreation and rehabilitation of children and youth under the administration of the Nevsky district.

• Coordination of activities during the summer period of objects of suburban children’s health facilities of preschool educational institutions.

• Ensuring the fulfillment of the state function for the provision of public services for the provision of services for the organization of recreation and rehabilitation of children and youth during the vacation and summer period, studying in state educational institutions in an interdepartmental automated information system.

• Organization of the activities of educational institutions for the prevention and prevention of child injuries, accounting and investigation of accidents with students in educational institutions.

• Monitoring of accidents with students in educational institutions.

Kornysheva Vladislav Valerievna

specialist of the 1st category


room 36
phone: 417-37-35
e-mail: . This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Wednesday 15. 00-18.00
Executive consultations: Wednesday 10.00-13.00

• Ensuring the implementation of the state service for the provision of additional measures of social support for the provision of food in state educational institutions.
• Ensuring the implementation of the state service for the performance of certain functions for the provision of social support measures to certain categories of families with children, in the form of compensation for parental fees and part of the parental fees for childcare and care in state educational organizations that implement educational programs for preschool education located in run by administrations of districts of St. Petersburg

• Monitoring compliance with the current legislation in the organization of meals for students (pupils) in educational institutions.

• Carrying out monitoring of catering in educational institutions.

• Organization of the formation of a data bank of students to provide meals on a preferential basis.

Matveeva Victoria Igorevna

leading specialist

room 31
phone: 417-37-32
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.
Reception day: Tuesday 15.00-18.00
Executive consultations: Thursday 15.00-18.00

Job responsibilities:

• Organization of the activities of educational institutions aimed at harmonizing intercultural, interethnic and interfaith relations, fostering a culture of tolerance (implementation of the Tolerance Program).

• Organization of activities of educational institutions for the prevention and prevention of youth extremism.

• Monitoring compliance with migration legislation when receiving and teaching children in educational institutions.

• Coordination of the activities of educational institutions for teaching citizens basic knowledge in the field of defense and their training in the basics of military service. Organization of training and holding training camps for students of senior classes of educational institutions of secondary (complete) general education, selection of candidates for training in military specialties.

• Control over the filling of the electronic monitoring “Our New School”.

• Coordinating the activities of educational institutions, monitoring the implementation of programs to promote a healthy lifestyle.

• Organization of activities for the prevention of drug addiction, other social diseases of students (pupils).

• Organization of the participation of educational institutions in sports events of various levels, organization of the activities of school sports clubs.

• Organization of activities for the prevention and prevention of road traffic injuries of students (pupils).

Danilenko Lyubov Yurievna

Lead Specialist

room 35
phone: 417-37-40
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.

Job Responsibilities:

• Submission to the relevant executive body of state power of St. Petersburg of a list of property assigned to the educational institutions being created, as well as in the prescribed manner, the exercise of the powers of the owner of the property of educational institutions granted to the administration in accordance with its competence by legal acts of the Government of St. Petersburg.

• Submission to the relevant executive body of state power of St. Petersburg of information about the violation of the property rights of the state, taking measures to eliminate violations of the property rights of the state, provided for by the current legislation, within the powers of the department.

• Ensuring, in accordance with the established procedure, the collection, storage and submission to the relevant executive bodies of state power of St. Petersburg of information on the activities of educational institutions.

• Participation in the formation and implementation of programs and action plans in accordance with the tasks of the administration, as well as control over their implementation within the powers of the sector.

• Participation in the development of draft agreements of St. Petersburg, control over the fulfillment of St. Petersburg’s obligations under these agreements and agreements within the jurisdiction of the department.

• Participation in the conduct of documentary and factual inspections of the activities of educational institutions, including inspections of the actual use of St. Petersburg property assigned to educational institutions. Control over the lease of premises of educational institutions. Participation in the inspection of educational institutions for the safety of buildings and engineering networks, landscaping and the functioning of public utilities. Implementation of control over the execution of government contracts for the supply of equipment in educational institutions.

• Participation in the activities of the headquarters for the improvement of territories. Participation in the work of the Interdepartmental Commission for the preparation of educational institutions for the heating season.

• Participation in the preparation of targeted programs to equip educational institutions with equipment and prepare for the new academic year. Participation in the implementation of the programs “Safety of educational institutions” and “Accessible environment”.

• Conducting an analysis of monitoring indicators of the sanitary condition of the territories of educational institutions.

Falev Mikhail Alexandrovich

specialist of the first category

office 37
phone: 417-37-43
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.


Functions:

• Development of data for drafting long-term, annual and operational plans for the financial and economic activities of educational institutions.

• Control of the supply of goods, performance of work and provision of services under the concluded state contracts for the state needs of educational institutions.

• Implementation of control over the balance sheet of equipment by educational institutions.

• Amendments to the reference information used in the preparation of draft estimates by educational institutions.

• Preparation of consolidated periodic statistical reporting and one-time reports of educational institutions.

Morozov Maxim Leonidovich

specialist of the first category

room 37
telephone: 417-37-43
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.


Job Description:

• Formation of projects for long-term, annual and operational plans for the financial and economic activities of educational institutions.

• Performing calculations for material, labor and financial costs of the production activities of educational institutions.

• Analysis of the financial and economic activities of educational institutions, development of a system of measures to ensure a savings regime, identify reserves aimed at ensuring the rational use of allocated resources.

• Monitoring the implementation by the heads of educational institutions of the preparation plan for the new academic year.

• Coordination of the activities of educational institutions in the preparation of competitive (auction) documentation for the placement of a state order for the implementation of repair work, the purchase of material and technical means, the provision of services for the maintenance of buildings, structures and engineering networks for the state needs of educational institutions.

• Coordinating the activities of educational institutions regarding registration on the official website of the Russian Federation for posting information on placing orders.

• Coordinating the activities of educational institutions on the placement of state orders on electronic trading platforms of the Russian Federation.

Abramova Diana Viktorovna

specialist of the first category

office 37
phone: 417-37-35
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.

Functions:

• Ensuring control over the implementation by educational institutions of the plan of preparation for the new academic year.

• Coordination of the activities of educational institutions for the preparation of applications, terms of reference for placing a state order for repair work, for the purchase of material and technical means, for the provision of services for the maintenance of buildings, structures and engineering networks for the state needs of educational institutions.

• Monitoring the effective use of budgetary funds by educational institutions for targeted budget expenditure items.

• Formation of reports on construction, overhaul and current repairs, reconstruction, improvement, material and technical support of subordinate institutions.

• Amendments to the reference information used in the preparation of draft estimates by educational institutions.

• Preparation of consolidated periodic statistical reporting and one-time reports of educational institutions.

Tanaeva Natalya Vladimirovna
legal adviser

office 39
phone: 417-37-34
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.

Functions:

• Participation in the development of draft contracts and agreements of St. Petersburg, in the fulfillment of St. Petersburg’s obligations under these contracts and agreements within the jurisdiction of the department. Participation in the preparation of reference and information materials to provide educational institutions with regulatory documents on issues of their competence.

• Participation in the development of draft statutes of educational institutions, amendments and additions to these statutes, ensuring their submission to the relevant executive body of state power of St. Petersburg for approval or approval.

• Participation in documentary and factual inspections of the activities of educational institutions, including verification of the effective use of St. Petersburg property assigned to educational institutions.

• Consideration and analysis of appeals, statements and complaints of citizens on supervised issues and taking the necessary measures to resolve issues within the time limits established by current legislation.

• Participation in the analysis and generalization of the results of consideration of court cases, practice in order to develop proposals for eliminating identified shortcomings and improving the activities of educational institutions.

• Participation in the preparation of information on the course of consideration of cases in courts, inquiries and written appeals to enterprises, institutions, organizations.

• Representing the interests of the administration of the Nevsky District in state bodies of St. Petersburg, enterprises, institutions, organizations, in courts of general jurisdiction and arbitration courts in civil cases.

• Conducting pre-trial preparation in civil cases, drafting and filing with courts of general jurisdiction and arbitration courts – statements of claim, cassation, appeal and supervisory complaints, written petitions and objections, providing legal support in civil cases, obtaining certified copies of decisions and rulings of courts of general jurisdiction and arbitration courts.

Bulycheva Tatyana Nikolaevna

office 39
phone: 417-37-34
e-mail: This email address is being protected from spambots. Javascript must be enabled in your browser to view the address.

Specialist in control over the execution of orders

Standard sample
I approve
___________________________________ (initials, surname)
(name of organization, ________________________
enterprise, etc., his (director or other
organizational legal form) official,
authorized to approve
job description)
»» ____________ 20__
m.p.
Job description
of an inspector for monitoring the execution of orders
______________________________________________
(name of organization, enterprise, etc.)
» » ______________ 20__ N_________
This job description was developed and approved on the basis of an employment contract
with __________________________________________
(name of the position of the person for whom
________________________________________________________ and in accordance with
this job description was drawn up)
provisions of the Labor Code of the Russian Federation and other regulatory acts
regulating labor relations in the Russian Federation.
I. General Provisions
1.1. The inspector for monitoring the execution of instructions belongs to the
category of specialists. Hired and fired from her
by order of the director of the enterprise on presentation
________________________________________________________________________.
(head of a structural subdivision, other official, in
which the employee is subordinate to)
1.2. The inspector for monitoring the execution of orders directly reports to
____________________________________________________________.
(to the director of an enterprise, head of a structural subdivision
, other official)
1.3. For the position of inspector for control over the execution of orders
a person is appointed who has a secondary vocational education, without
presenting requirements for work experience, or
initial vocational education, special training according to the established program and work experience
in the profile of at least ______ years, including at this enterprise
at least ______ years (years).
1.4. During the absence of the inspector for monitoring the execution of
assignments (vacation, illness, etc.), his duties are performed by
deputy, appointed in the prescribed manner, who bears full responsibility
responsibility for their high-quality and timely implementation.
1.5. In his work, the inspector for monitoring the execution of instructions
is guided by:
– regulatory documents and methodological materials on issues
of the work performed;
– the charter of the enterprise;
– labor regulations;
– by orders and orders of the director of the enterprise
and the immediate supervisor;
– this job description.
1.6. The inspector for monitoring the execution of instructions must know:
– resolutions, orders, orders, methodological and regulatory materials
on the organization of office work at the enterprise;
– forms and methods for monitoring the execution of documents;
– the structure of the enterprise and its divisions;
– standards of a unified office work system,
organizational and administrative documentation;
– main issues of labor legislation;
– fundamentals of economics, organization of labor and management;
– means of computer technology, communications and communications;

— labor protection rules and regulations.
II. Functions
The following functions are assigned to the
inspector for control over execution of instructions:
2.1. Control over the execution of instructions and orders
of the head of the enterprise.
2.2. Keeping records of orders requiring control over their execution,
operational records of the passage of documents.
2.3. Participation in the development of measures to streamline
workflow.
2.4. ________________________________________________________________.
III. Job Responsibilities
In order to perform the functions assigned to him, the inspector for control over
the execution of instructions must:
3.1. Control the timely execution of orders, instructions and instructions of the head of the enterprise.
3.2. Check compliance of orders and orders prepared at the enterprise
with the documents of higher organizations, on the basis of which they are issued
.
3.3. Fill out checklists and keep records
orders, directives and other documents, as well as instructions requiring
control over their execution.
3.4. Keep a record of the passage of documents.
3.5. Determine the reasons for late execution of orders.
3.6. Inform the head of the enterprise about the state of execution of
of his instructions.
3.7. Participate in the preparation of proposals for improving
office work at the enterprise, developing measures to rationalize
document flow.
IV. Rights
The inspector for control over the execution of instructions has the right to:
4.1. Demand from the relevant persons (executors) the execution of
documents within the established time limits, as well as all the necessary information on the progress
of the implementation of controlled documents and decisions.
4.2. Receive documents in the structural divisions of the enterprise,
information on the issues being checked.
4.3. Participate in meetings (meetings) held by the management of the
enterprise, in the discussion of issues on setting control over the implementation of
documents and instructions.
4.4. Submit proposals for consideration by the management
on improving the work of the unit, forms and methods of working with
documents.
4.5. Sign and endorse documents within their
competence.
4.6. Require the management of the enterprise to assist in
the performance of their duties and rights.
V. Responsibility
Inspector for control over the execution of orders bears
responsibility:
5.1. For failure to perform (improper performance) of their official duties
duties stipulated by this job description, within
limits determined by the labor legislation of the Russian Federation.
5.2. For 90,007 offenses committed in the course of carrying out its activities – within the limits determined by the administrative, criminal and 90,007 civil legislation of the Russian Federation.
5.3. For causing material damage – within the limits determined by
labor, criminal and civil legislation of the Russian Federation.
The job description was developed in accordance with ________________
(name,
_____________________________.
number and date of the document)
Head of the structural unit (initials, surname)
_________________________

(signature)
» _____________ 20__
Agreed:
Head of Legal Department
(initials, surname)
_____________________________
(signature)
» » ________________ 20__
I am familiar with the instruction: (initials, surname)
_________________________

Sergey Bekhterev Managing Partner of the Consulting Company “Rules of the Game”

I have been setting up performance discipline in Russian organizations for almost 8 years, and during this time I have implemented hundreds of projects to set up a variety of order execution control systems.

Typically, such projects were ordered by organizations in which:

• Scheduled assignments were not completed on time
• Managers learned that the order had not been completed after the expiration of the order
• Orders were not carried out the way the manager wanted
• Orders could be lost by an employee
• And even forget the leader
• Or vice versa: getting lost by a manager or being forgotten by an employee

We came and set up the order control system (usually it used to be based on Microsoft Outlook) and formed the corporate order control rules. Some of these projects were successful, others not so much, others failed, and the fourth turned out to be even very harmful and dangerous for the organization.

Summing up all these projects, I was surprised to find that all projects with order control were implemented in the overwhelming majority of cases only in Russian organizations, although we also did projects for PwC, Nestle, Microsoft, SUN Microsystems, Nokian Tires and other foreign organizations . Analyzing this experience, I came to the conclusion that in transnational foreign organizations there is a culture of mandatory implementation of all agreements, while in Russian organizations for some reason this culture always needs to be improved.

In this article, we will share our experience and talk about how to create a corporate culture of commitment and urgency to complete all tasks. And as an epigraph to this article, we will take the statement of one of the well-known Russian managers who managed to create such a culture in his organization.

The most important thing in management is a sense of urgency. Nothing can be done without it.

Ilya Segalovich, Yandex

What is the reason for the low performance discipline in many Russian organizations? Since there are two playing sides in this game (a leader and a subordinate), we will analyze the experience we have accumulated for each of the parties.

Executives:	Slaves:
Assignments are often assigned vaguely and vaguely, for example, “Understand and report”, “Make sure everything is in order”, etc.	Subordinates accept any vague orders of the head for execution
Assigned orders are not recorded anywhere, and, as a result, the manager forgets about them	Subordinates do not record the instructions of their leaders or write them down in a diary, but in the way they themselves understood, and not in the way the leader imagined it.
The manager does not give the right to subordinates to say that the assignment cannot be completed on time or that there are not enough resources to complete it	Subordinates are silent and do not ask questions, even if they do not understand anything (so as not to appear stupid and incompetent)
The manager assigns tasks with imaginary urgency, for example, “so that the presentation is ready by 9:00 tomorrow”, and then the subordinate finds out that the presentation has been gathering dust on the boss’s desk without movement for a week.	Subordinates do not perceive the deadline for completing the task as mandatory. If it is mandatory, then there should be a separate warning from the head about this. “So they would immediately say that you are exactly at 9:00 am need presentation”
The manager does not control whether the subordinate understood correctly what exactly needs to be done – as a result, the output is not at all what he wanted.	The subordinate does not confirm with the manager whether he understood the task correctly – they will suddenly think that he is slow-witted and does not correspond to his position.
The manager does not find time to control the intermediate results of the execution of instructions, and again, in the end, he receives something completely different from what he ordered.	The subordinate postpones the task until the very last moment and does nothing until the last day – anyway, the manager will not control it earlier.
Managers always react differently to cases of non-fulfillment of instructions: they often don’t notice at all even in the most critical cases, and sometimes they arrange reprimands over trifles (there’s been accumulated, what can you do).	A subordinate never knows what he will be punished for this time – and if so, then there is no point in guessing and trying – anyway, in something, but you will be to blame.

As a result, we get two parties that are dissatisfied with each other and about which we can say “some pretend to manage, while others pretend to perform.” These are the rules of the game “by concept” (for more details, see the article “How to move from management by concepts to management by rules”).

Here is one negative case from my practice as a business consultant:

Once, in a very large Russian organization (for obvious reasons, we will not name it), the new CEO ordered a project to set up an order control system in order to immediately improve executive discipline.

It was done harshly: our proposal to form the rules for performing tasks during a special session, together with top management, the new general director responded sharply negatively. Based on the experience we have accumulated, he independently formed the rules of executive discipline with severe sanctions for non-fulfillment or delay in the assigned tasks. The next day, this regulation was sent to everyone by mail, and the next day the general director made everyone sign on the agreement sheet.

The results were good – in a month 150 orders of the general director were assigned and completed on time. Not a single one was overdue. The CEO was jubilant. We completed the project, signed the acceptance certificate and watched what happened next.

Already 250 assignments were scheduled and completed right on time for the next month. In the third month, their number exceeded 300, and six months later there were already more than 500. There were no overdue orders. Everything was done on time. But a year later, the number of monthly assignments approached a thousand!

At this point, the CEO was fired. Throughout the year, the manageability of the organization fell, the results worsened. Everyone did just what was ordered. And nothing else. In order to do at least something, the CEO had to assign more and more new assignments. As a result, there was no time at all for development projects of the organization. The shareholders decided to break this growing loop of loss of control of the organization.

We made a very important conclusion from this project: you cannot assign an assignment in accordance with what an employee should do anyway (that is, in accordance with the processes and projects delegated to him). Moreover, if an assignment is assigned to the same employee for the second time, then this assignment must be made part of the function of the position, that is, go to the next level of management and delegate authority.

From a systemic point of view, this can be represented as an organization growth ladder:

Fig.1. Ladder development management in the organization.

After all, if you think about it, everything in an organization consists of tasks. Projects and processes are decomposed into tasks. Goals consist of project programs, which are also structured to tasks. You can not rise to the next level of management without building the rules of the game on the previous one! It is not surprising that in many Russian organizations there is such a systemic scourge as non-working regulations. After all, non-working regulations begin with the non-obligation to complete tasks on time.

How to create such a culture of urgency and obligation to complete the task? To do this, you need to move from management “by concepts” to management by rules.

And the first rule that we will accept: we will abandon the further use of the word “assignment” and replace it with the word “task” (thanks for the idea to Ruben Harutyunyan, president of the HENDERSON fashion house).

Imagine what you can say about the culture of your organization:

“1. All tasks assigned by me are always completed on time!

2. If an employee cannot complete a task, he always reschedules the due date as agreed with me

3. I can always easily view and see the current status of any task I have assigned

4. Any files and documents in progress tasks are recorded and stored in one place, they are easy to find and use

5. I can see the analytics of the achievements and results of any employee for any period – for example, the results for the month

6. My personal assistant regularly records my meetings with subordinates and enters tasks for control into a single system

7. My personal assistant regularly monitors the implementation of my tasks and provides me with reports that are easy to analyze working day and manage to do everything planned for the day. Everyone understands their achieved result of the day.

9. When there are a lot of tasks and deadlines, our task management system itself reminds us of deadlines, preventing us from having overdue tasks

10. In the course of a team task or project, we all work in a single information field and see who did what and in accordance with the agreements.”

If you want to say that about the culture of getting things done in your organization, but you can’t yet, then read on for how to do it!

In order to create such a culture, it is necessary to form in the core team members the understanding that they are covertly manipulating each other and that it is possible to assign and perform tasks according to other rules.

After that, it is necessary to organize the process of discussion and formation of rules for the obligatory performance of tasks, based on the specifics of the corporate culture of the organization. We have had many such sessions already, and each company has its own special set of rules. No one can better take into account the characteristics of the company than the employees themselves.

The most interesting thing is that the solution of such complexity, at first sight, takes about an hour of time during the session. This is how it usually looks.

Fig.2. Top management of the company forms corporate rules for assigning and performing tasks

In order for the system to be complete and working, 4 types of rules are needed.

Fig.3. The scheme for assigning, accepting, reporting and monitoring tasks – four types of rules (the scheme was proposed by Gleb Arkhangelsky in the book “Corporate Time Management”).

Yes, yes, exactly the same little book from our favorite cartoon about operational management. Under the “book” we mean a single repository of all assigned tasks, to which both the manager and the subordinate have access. The type of book is really not that important. It can be Microsoft Outlook, Share Point, 1C, Papirus, Megaplan, UnicloudBusiness365 or regular email and even regular stickers! The main thing is the corporate culture of accomplishing tasks!

Here are some examples of the most effective rules that may apply to your company.

Rule:	Consultant’s comment:
1. Task assignment rules
1.1. The function of the manager is not only to assign a task, but also to receive confirmation of acceptance of the completion of this task from employee	Our experience over the years shows that managers often forget this simple principle. How often at a meeting, leaders assign assignments and deadlines like a machine gun, subordinates silently write everything down in their diaries and then do nothing!
1. 2. The task assigned to the employee must comply with the SMART principles: specific, measurable, achievable, tied to a deadline, consistency	Managers often save seconds to clearly formulate the task. Then they lose hours due to the fact that the task is not done the way it should have been.
1.3. The manager must separately allocate time to prepare for delegation, delegate and control tasks to subordinates. It is highly undesirable to delegate tasks “on the go”	Tasks delegated “on the fly” tend to be forgotten and perceived as less of a priority.
2. Task Acceptance Rules
2.1. An employee should always analyze the task before accepting it, and if he understands that he cannot do it (there is not enough time, qualifications, knowledge, information, budgets and other resources), he must immediately inform the manager about the actual deadlines for completing the task and the reasons for which the task cannot be completed on time.	Quoting Alexander Fridman, it is appropriate to cite the following rule: “A subordinate always has the right to ask the question “How?”.
2.2. The accepted task must be recorded by the employee in the “Booklet” without reminding the head.	The same rule can be rephrased as follows: “After meeting with the manager, the employee is obliged to send by e-mail (“Booklet”) all the tasks assigned by the manager within two hours.”
2.3. The deadline for completing a task is the law. If an employee said that he will complete the task on time, then he will complete the task on time!	This rule must be constantly broadcast by the head, and show by personal example – in relation to the obligations assumed.
3. Task Reporting and Postponement Rules
3.1. The employee is obliged to update the task before the end of the working day, and at least once a week to update information on the status of all his tasks. To do this, you must briefly indicate the status, put in the body of the task all the information and documents received during execution.	“Booklet” should be a constant working tool for both subordinates and (even more importantly!) For managers.
3.2. If the task is completed, the employee must inform the manager personally at the planning meeting, or write a request in the “Booklet” in the absence of the leader. The task is completed only when the manager confirms that it is 100% completed	The task that an employee considers completed is not always completed in the opinion of the manager. But the manager must confirm the completion of the task within 24 hours in order for the task to be completed on time.
3.3. If an employee understands that he cannot complete the task on time, he must immediately inform the manager in writing and clarify his priorities before the end of the day. The due date of the task cannot be rescheduled less than 3 days before the end of the due date of the task.	If an employee reschedules a task in less than 3 days, this means that he simply postponed its execution until the last moment. If the execution of the task was planned, then the employee will see much earlier that he will not be able to complete it on time due to changed priorities – and have time to change priorities.
4. Task Completion Rules
4.1. The manager is obliged to respond to all cases of non-updated, overdue and unfulfilled tasks.	It is important to remember that the strength of a corporate culture is determined by the amount of deviation from the rules of the game when a response occurs. In a strong culture, response occurs at small deviations. As a rule, a small effort is enough for a response, a casual question or remark. In a weak culture, response occurs at large deviations, and a significant response is also required. So it’s better not to bring it up.
4.2. It is desirable for a manager or colleague to give an answer to a completed task or a question/clarification on a task within 24 hours. The manager is strongly advised to clarify the priorities of the employee at his request before the end of the day.	For this, it is extremely important to allocate time for prompt work with orders during the day.
4.3. The manager has the unquestioning right to distract the employee, cancel the task or change priorities in the work of the employee during the entire working time.	It must be remembered that the manager in an emergency can cancel all the rules. “But a professional leader does not abuse this right” (A. Fridman)

These rules have worked very well during implementation in various organizations, which is confirmed by numerous customer reviews.

Typically, most tasks are assigned in meetings between subordinates and supervisors. Such meetings are called meetings. And they have their own culture too. In some organizations, meetings are an effective means of managing, motivating and energizing employees. In other organizations, on the contrary, meetings are a waste of time, after which the participants leave exhausted, not understanding which of them and what exactly should do right now.

Build a culture of urgency and commitment in your organization!

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Acting, or How to replace an employee

Sometimes on documents you can see the signature not of the head of the company, but of the person acting for him, which in most cases is exactly indicated: “and. about. director” or “i. about. chief accountant. Is this position legal? Is it legal to indicate “and. about.”? You will find answers to these and some other questions by reading the article.

Let’s imagine a situation where the head of the company quit, and a replacement has not yet been found for him. But after all, the place of the head cannot be empty – someone must manage the company. Usually, in this case, the deputy is appointed acting head and is limited to this. But is it right? Let’s figure it out.

Fulfillment of the duties of an absent employee

Article 60.2 of the Labor Code of the Russian Federation provides for the possibility of performing the duties of a temporarily absent employee without exemption from work specified in the employment contract. To do this, the employee is entrusted with the performance during the established duration of the working day (shift), along with the work determined by the employment contract, additional work in another or the same profession (position) for additional payment. Note that this can only be done with the written consent of the employee.

Additional work assigned to an employee in another profession (position) may be carried out by combining professions (positions). If additional work is of the same profession (position), it can be carried out by expanding service areas or increasing the volume of work.
The period during which the employee will perform additional work, its content and volume are established by the employer with the written consent of the employee.

The employee has the right to prematurely refuse to perform additional work, and the employer – to cancel the order to perform it ahead of schedule, notifying the other party in writing no later than three working days in advance.
In order to entrust the performance of the duties of an absent employee, it is necessary to conclude an additional agreement, which clearly indicates the official duties that the employee is entrusted to perform. In addition, the agreement must fix the amount of additional payment for the performance of duties, the term and other
conditions agreed upon by the parties to the employment relationship.

In order to fulfill the duties of a temporarily absent employee without being released from work specified in the employment contract, the employee may be assigned additional work both in another profession and in the same profession (position).

There is an important point in the application of the norm Art. 60.2 of the Labor Code of the Russian Federation : the appointment of an employee as acting in a vacant position is not allowed. This is possible only by position, the appointment to which is made by a higher management body. In this case, the head of the enterprise, institution, organization is obliged, no later than one month from the day the worker is hired, to submit documents to the higher management body for his appointment to the position. This body within a month from the date of receipt of the documents must consider the issue and inform the head of the results ( P. 2 Explanations of the State University of Goskomad of the USSR No. 30 and the Secretariat of the All -Union Central Council of Trade Unions No. 39 dated 12/29/1965 No. 30/39 “On the Procedure for Payment of Provisional Deputy” ^[1] ( hereinafter – Explanation)).

Of course, if it is necessary to fulfill the duties of an absent employee, one can be guided not only by the named article of the Labor Code. You can also apply:

• Art. 72.2 and make a transfer. In this case, the employee is released from the performance of his labor duties and is engaged only in the work of the absent employee. The period of transfer to replace a temporarily absent employee is not limited. If the place where the employee is planned to be transferred is vacant, then the transfer can be carried out either on a temporary basis (for a period of not more than a year) or on a permanent basis (if the employer believes that the employee will cope with the work in a new position). Note that such a transfer is possible only with the consent of the employee;
• st. 72.1 and carry out the transfer. If an employee moves to another workplace, to another structural unit located in the same locality, or he is entrusted with work on a different mechanism or unit, and this does not entail a change in the terms of the employment contract determined by the parties, the employee’s consent is not required . When moving, the employer does not have the right to demand from the employee the performance of labor duties in two positions;
• Art. 59 and conclude a fixed-term employment contract for the performance of the duties of an absent employee, for whom, in accordance with labor legislation and other regulatory legal acts containing labor law norms, a collective agreement, agreements, local regulations, an employment contract, the place of work is retained. If the position for which you need to perform duties is vacant, you can conclude an open-ended employment contract, observing the requirements of Sec. III “Employment contract” of the Labor Code of the Russian Federation.

Is it necessary to formalize the performance of the duties of a manager if the employee who will perform them has such a clause in the job description?

Yes, you do, and here’s why. According to Explanation , temporary performance of duties in the position of an absent employee is assigned to another employee by order (instruction) for the enterprise, institution or organization. Similar requirements are contained in the Labor Code.

A job description is a local regulatory legal act that defines the functions (duties), rights and responsibilities of an employee holding a certain position. If it includes a condition on the replacement of the head, this is
means that the employee is obliged to replace the head only when the latter goes on vacation, goes on a business trip, falls ill or is absent for other reasons.

In order for the condition on the performance of the duties of the head to take effect, it is necessary to issue an order in which to record the fact of the absence of the head and the assignment of his duties to a specific employee, as well as determine the replacement period and additional payment for him.

Note that in this case it is not required to conclude an additional agreement to the employment contract.

Should we conclude with an employee who is not a full-time deputy director, an additional agreement to the employment contract on the temporary performance of his duties?

Yes, they should, while the need to draw up an additional agreement does not depend on the method of registration of the temporary performance of the duties of the head. If the employee is not released from his work, the performance of duties can be entrusted to him only with written consent, by concluding an additional agreement to the employment contract ( Art. 60.2 of the Labor Code of the Russian Federation ). If a temporary transfer is used for the performance of duties and the employee is released from performing his work, it is also necessary to draw up an additional agreement (, article 72.2 of the Labor Code of the Russian Federation ). Note that in neither case is an entry in the work book made.

Does the acting head of the company have the right to hire and fire employees?

When an employee is appointed as an acting head, an additional agreement to the employment contract usually prescribes the functions that he can perform instead of the head. Thus, he can hire and dismiss employees if the agreement gives him the appropriate powers.

How should an acting person sign documents? Is the following entry correct? about. director”?

Indeed, often in the case when the position and surname of the director are entered in the unified form of the order, the acting director writes before the name of the position “and. about.” and puts his signature. And sometimes the acting ones put a slash before the signature. This is fundamentally wrong.

Based on clause 3.22 GOST R 6.30-2003 “Unified Documentation Systems. Unified system of organizational and administrative documentation. Requirements for paperwork” ^[2] the requisite “Signature” includes: the name of the position of the person who signed the document, personal signature and its transcript (initials, surname).

Since the position of “acting” does not exist, the employee who is entrusted with the performance of the duties of the head, signing the document, must put the position that he occupies according to the staffing table. You should not be afraid of this, because the relevant powers have been officially delegated to him (by order, additional agreement, power of attorney).

How long can an acting officer be appointed?

There are no normative documents limiting the term for the employee to fulfill the duties of a manager, so he can work this way for as long as the employer needs.

How to appoint an acting director if the director suddenly falls ill and cannot issue an order to appoint an acting director?

In this case, the issue of appointing an acting director of the company should be decided by the participants in the company. If there is only one participant – well, the issue will be resolved fairly quickly, since it is he who will appoint the acting director for the period of his temporary disability. But if there are more participants in the company, the solution to this issue may be delayed, because it is necessary to hold an extraordinary meeting of participants. Recall that the procedure for holding an extraordinary meeting of participants is established on Federal Laws of December 26, 1995 No. 208-ФЗ “On Joint-Stock Companies” and dated 08.02.1998 No. 14-ФЗ “On Limited Liability Companies” , it may take a long-term time.

Our leader is going on a long business trip. We want to appoint the head of the legal department as acting director. Can we transfer only part of the director’s duties to him? How to make such a transfer of authority?

In most cases, the procedure for replacing the head of the company is prescribed in the charter and the condition for replacing the head is included in the employment contract and job description of the employee who will perform the duties of the head during his absence. If the replacement procedure is not prescribed in the charter, a separate order is issued. It must indicate exactly what powers are transferred, for example, the right to sign financial documents, employment contracts, financial statements, and the period for which they are transferred.

To formalize the performance of duties, it is necessary to conclude an additional agreement to the employment contract and issue an order. In addition, during the absence of the head of the organization, it is necessary to draw up a power of attorney indicating the powers transferred to the head of the legal department.

Recall that by virtue of Art. 185 of the Civil Code of the Russian Federation , a power of attorney is understood as a written authorization issued by one person to another person for representation before third parties. The power of attorney is issued for a period of not more than three years, and if the period is not specified, it is valid for one year from the date of issue. The person who issued the power of attorney may revoke it at any time.

So, if you want the head of the legal department to perform only part of the functions of the head, fix them in the order and the additional agreement. Otherwise, he will perform the functions that are defined for the head by the charter of the organization and the legislation of the Russian Federation.

____________________________

[1] Applied to the extent that it does not contradict the Labor Code (Article 423 of the Labor Code of the Russian Federation).
[2] Enacted by Decree of the State Standard of the Russian Federation dated 03.03.2003 No. 65-st.

The procedure for familiarizing the employee with the job description and the subordination of the employee in the performance of official duties

The procedure for familiarizing the employee with the job description and the subordination of the employee in the performance of official duties 57 of the Labor Code of the Russian Federation mandatory
a condition for inclusion in the employment contract is, among other things, the labor function
(work according to the position in accordance with the staff list, professions,
specialties with qualifications; specific type of task assigned to the employee
work).

If, in accordance with the Labor Code of the Russian Federation, other
federal laws, with the performance of work in certain positions,
professions, specialties is associated with the provision of compensations and benefits, or
the presence of restrictions, then the names of these positions, professions or
specialties and qualification requirements for them must comply with
names and requirements specified in the qualification reference books,
approved in the manner established by the Government of the Russian Federation,
or the relevant provisions of professional standards.

According to Part 5 of Art. 57 of the Labor Code of the Russian Federation by agreement of the parties in the labor
the contract may also include the rights and obligations of the employee and the employer,
established by labor legislation and other regulatory legal acts,
containing labor law norms, local regulations, as well as
the rights and obligations of the employee and the employer arising from the conditions
collective agreement and agreements. Non-inclusion in the employment contract of any
of the specified rights and (or) obligations of the employee and the employer cannot
be regarded as a waiver of these rights or the performance of these
responsibilities.

The concept of “job description” The Labor Code of the Russian Federation does not
contains.

Simultaneously Art. 8 of the Labor Code of the Russian Federation, it is determined that employers, for
with the exception of employers – individuals who are not individual
entrepreneurs, adopt local regulations containing the norms
labor law (hereinafter – local regulations), within its
competencies in accordance with labor legislation and other regulatory
legal acts containing labor law norms, collective agreements,
agreements.

DICTIONARY

Job Description is a local regulation
which defines the tasks, functions, duties and responsibilities of the employee
firms in the performance of their work in their position. Develop
job description is necessary based on the tasks and functions that are assigned
to a specific structural unit. At the same time, it is necessary to take into account
staffing schedule.

Thus, the employer decides
about whether to include the full list of job responsibilities of the employee in
an employment contract (or draw it up as an annex to an employment contract) or
approve job responsibilities (job description) by a separate local
normative act, as well as independently forms the content of the official
instructions, taking into account the Qualification Directory of Managerial Positions,
specialists and other employees, approved by the Decree of the Ministry of Labor of Russia dated
21 August 1998, No. 37) (hereinafter referred to as the Handbook). It contains qualification
characteristics for various positions, which consist of three sections:

• “Responsibilities” – contains the main functions,
  which can be entrusted in part or in full to the employee holding
  specific position.
• “Must know” – contains the basic requirements for
  to the employee regarding special knowledge.
• “Qualification requirements” – determine the level
  professional training of the employee necessary to perform
  prescribed duties.

However, the Handbook does not provide answers to questions related to
the order of the employee’s activities, and also does not contain all existing
positions, therefore the employer has the right to form independently
duties of an employee , including in terms of determining the officials who
the worker reports directly.

Given that the head of the organization distributes
duties between his deputies, while he can transfer in accordance
with the charter, constituent documents, part of their duties for the execution
deputies, an indication in the job description of the direct subordination of the employee
the head and his deputies is not a violation of the labor
legislation.

The obligation of the employer, in accordance with Art. 68 of the Labor Code of the Russian Federation, is
familiarization of the employee with local regulations, directly
related to his work activity when hiring (before signing
employment contract).

Accordingly, the employee gets to know the
obligations against signature directly in the employment contract itself or official
instructions. Records of familiarization with job responsibilities in the application for
hiring is not enough.

T. V. Malenko, Deputy Director of the Department of Remuneration, Labor Relations and Social Partnership of the Ministry of Labor of Russia

Repeated failure to perform official duties Coleman Services

Sofya Povzikova (Head of HR Administration)

What is meant by non-fulfillment or poor-quality performance of official duties?

Non-performance of labor duties is a violation of the requirements of labor legislation, the functions specified in the employment contract, local regulations in force for the employer: PWTR, job description, orders of the organization’s management, technical rules for completing documentation or using equipment, labor protection and safety requirements etc.

Example: an employee works in a call center and his job description states the obligation to “make 40 phone calls per shift”. If an employee does not fulfill the specified norm during the day, then this indicates a poor-quality performance of official duties. If during the day the employee for some reason did not make a single call at all (he came up with a job for himself or found reasons to shirk from work), then this is a failure to fulfill duties.

As can be seen from the example, one of the most important documents that establish requirements for the quality of job duties is a job description or other document that specifies the employee’s job function.

A job description is not a mandatory local normative act, but its presence and competent wording help the employee, his immediate supervisor and HR specialists determine the quality of the employee’s work in disputable or conflict situations.

Very often, when compiling a job description, streamlined formulations are used: “call customers” or “register customer orders”. Such vague duties are not specific, which means that some other document is needed that establishes the criteria for assessing the quality of work, and the employee must be familiarized with it against signature. Otherwise, the actions of the Employer can be appealed, indicating that the calls to customers have been made, but the employee was not informed that exactly 40 calls were needed.

What is meant by “repeated failure”?

In practice, there are very often cases when managers complain to HR specialists about the quality of work of line personnel. However, just as often, managers refuse to document the identified violations: a lot of documents need to be drawn up, and, as always, there is not enough time. The HR specialist must understand that the verbal complaints of the head cannot be considered as a failure to perform official duties. Therefore, “repeated non-performance” is several documented disciplinary sanctions for various violations of various official duties.
It is impossible to impose a disciplinary sanction on the same violation, otherwise two penalties will be applied to the employee for one misconduct, which is unlawful (part 5 of article 193 of the Labor Code of the Russian Federation).

Let’s return to our example: the first disciplinary sanction can be received by an employee (if there is documentation) for poor-quality performance of official duties, the second, for example, for being late for work.

In 2004, the Plenum of the Supreme Court of the Russian Federation (clause 33 of Resolution No. 2 of March 17, 2004) indicated that in order for dismissal on the indicated grounds to be legal and justified, two conditions must be met simultaneously:

1. the employee does not perform labor duties without good reason;
2. the employee commits a violation repeatedly, that is, he already has at least one outstanding or outstanding disciplinary sanction in the form of a remark or reprimand.

What documents to issue in order to announce a disciplinary sanction to an employee?

So, the employee did not work properly and made only 10 calls (instead of 40), and his manager requires the HR specialist to reprimand him. We considered in detail the actions of the personnel officer when issuing a disciplinary sanction in the article “Loss of confidence”.

Let’s repeat some points:

1. It is necessary to explain to the immediate supervisor that he must draw up a memo addressed to the head of the organization (since it is this person who, in accordance with the Charter of the organization, is authorized to be the Employer). The memo must be recorded:

– full name of the employee;
– Date and time of the violation. If a violation is detected after the end of the working day, this should also be indicated
– details of the violation itself and violation detection
– proposals of the manager on measures to influence the employee.

Indicative text of a memo for our example:

“On April 13, 2017, a call center specialist (full name) during a work shift from 9.00 to 18.00, in violation of the requirements of the job description, made 10 phone calls. I became aware of this fact in the process of summing up the results of the working day. I propose that Ivanov V. be reprimanded.”

2. It is necessary to explain to the immediate supervisor that a reprimand can be announced only if there is a written explanation from the employee about the reasons for non-performance of official duties. In practice, there are 2 mechanisms for obtaining explanations: written (when the employee is given a Request for explanations) and oral (when the manager orally requires an explanation from the employee). I can’t advise my HR colleagues the second way: if the employee appeals against the actions of the employer, then without the relevant document it will be very difficult to prove compliance with the requirements of paragraph 1 of Article 193 of the Labor Code of the Russian Federation.

The requirement to provide explanations, as a rule, is prepared by HR specialists and issued to the employee, necessarily fixing the time of issuance of the document. The requirement is issued to the employee against signature. At the request of the employee, he may be given a copy of the Requirements.

3. After two working days, the employee must provide a written explanation. If an explanation is not provided, an Act of refusal to provide explanations must be drawn up. The act is announced to the employee in the presence of the spirit of witnesses. The employee may put a signature on familiarization with the Act, or may refuse to familiarize himself. In this case, the Act is read aloud to the employee.
4. 2 received documents that recorded a violation are submitted for consideration to the head of the organization (or other authorized person) for a decision. The head, taking into account the available facts, can decide on the recovery or on the absence of grounds for it, can both mitigate the punishment and toughen it. The leader reflects his decision in a resolution that he writes on a memo.
5. Based on the decision of the head of the organization, the personnel service specialist prepares an Order to impose a disciplinary sanction on the employee.

The procedure for the actions of HR specialists may vary depending on the traditions of the organization, but 2 primary documents are required, because. are the starting points for calculating the timing.
Since we are talking about repeated violations, the specified procedure must be performed at least 1 more time.

2 disciplinary sanctions. What’s next?

So, the HR specialist has 2 orders to impose disciplinary sanctions, as well as 2 sets of justifications for them. The orders are signed by the employee and the employer. Certificates of refusal to familiarize themselves with the documents were prepared and signed by witnesses.

In the event of the following violation, the 3rd set of evidence documents is prepared and submitted for decision to the head of the organization. If the decision of the head is dismissal, then it is necessary to prepare an order for dismissal in the unified form T-8, or in the form established in the organization.