Front desk clerk: Front Desk Clerk Job Description

Hotel, motel, and resort desk clerks: Salary, career path, job outlook, education and more

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Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishments front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotels policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Careers for Information Clerks

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• Unemployment benefits claims takers
• Want ad clerks
• Warrant clerks
• Welfare interviewers

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More Education

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What Does A Front Desk Clerk Do: Job Description, Duties and Responsibilities

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

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Front Desk Clerk Responsibilities

Here are examples of responsibilities from real front desk clerk resumes representing typical tasks they are likely to perform in their roles.

• Manage customer service issues with ease and charm and train other co workers in daily operations.
• Deliver messages and run errands.
• Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
• Cross-Train and provide back-up for PBX representatives when necessary.
• Follow emergency procedures for evacuating property safely via PBX phone.
• Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.
• Make hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Help create a more stream line check-in process for VIP clientele to ensure short check-in times while anticipating any additional needs.
• Utilize Marriott specific reservation and reporting software.
• Provide excellent hospitality at a premier Marriott property.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

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Front Desk Clerk Job Description

Perhaps the hardest question to answer when deciding on a career as a front desk clerk is “should I become a front desk clerk?” You might find this info to be helpful. When compared to other jobs, front desk clerk careers are projected to have a growth rate described as “little or no change” at 0% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What’s more, is that the projected number of opportunities that are predicted to become available for a front desk clerk by 2028 is -7,300.

On average, the front desk clerk annual salary is $26,669 per year, which translates to $12.82 an hour. Generally speaking, front desk clerks earn anywhere from $21,000 to $33,000 a year, which means that the top-earning front desk clerks make $10,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a front desk clerk. Sometimes people change their minds about their career after working in the profession. That’s why we looked into some other professions that might help you find your next opportunity. These professions include a receptionist, data entry associate, data entry operator, and receptionist/billing clerk.

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Front Desk Clerk Skills and Personality Traits

We calculated that 36% of Front Desk Clerks are proficient in Reservations, Customer Service, and Night Audit. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.

We break down the percentage of Front Desk Clerks that have these skills listed on their resume here:

• Reservations, 36%

  Advertised Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.

• Customer Service, 14%

  Promoted within one year for superior customer service and technical skills including property management and online travel agency systems.

• Night Audit, 4%

  Conducted night audit to reconcile daily monetary activity.

• Computer System, 4%

  Recorded personal/confidential information into computer system.

• Room Availability, 4%

  Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments.

• Guest Service, 3%

  Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management.

Some of the skills we found on front desk clerk resumes included “reservations,” “customer service,” and “night audit.” We have detailed the most important front desk clerk responsibilities below.

Another commonly found skill for being able to perform front desk clerk duties is the following: integrity. According to a front desk clerk resume, “information clerks, particularly human resources assistants, have access to confidential information. ” Check out this example of how front desk clerks use integrity: “entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers/guest. “

A front desk clerk responsibilities sometimes require “organizational skills.” The responsibilities that rely on this skills are shown by this resume excerpt: “information clerks must be able to retrieve files and other important information quickly and efficiently. ” This resume example shows how this skill is used by front desk clerks: “used excel to complete night audits and archive organizational data”

See the full list of front desk clerk skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a front desk clerk. We found that 25.9% of front desk clerks have graduated with a bachelor’s degree and 1.9% of people in this position have earned their master’s degrees. While some front desk clerks have a college degree, you may find it’s also true that generally it’s possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three front desk clerks were not college graduates.

Those front desk clerks who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for front desk clerks include a health care administration degree or a accounting degree.

Once you’re ready to become a front desk clerk, you should explore the companies that typically hire front desk clerks. According to front desk clerk resumes that we searched through, front desk clerks are hired the most by Concord Hospitality, Marriott International, and Delaware North. Currently, Concord Hospitality has 49 front desk clerk job openings, while there are 30 at Marriott International and 27 at Delaware North.

If you’re interested in companies where front desk clerks make the most money, you’ll want to apply for positions at Hilton Grand Vacations, Hyatt Hotels, and DoubleTree by Hilton Portland. We found that at Hilton Grand Vacations, the average front desk clerk salary is $33,559. Whereas at Hyatt Hotels, front desk clerks earn roughly $33,467. And at DoubleTree by Hilton Portland, they make an average salary of $32,776.

View more details on front desk clerk salaries across the United States.

If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Holiday Inn Express, Conrad Hotels & Resorts, and Holiday Inn Express. These three companies have hired a significant number of front desk clerks from these institutions.

The industries that front desk clerks fulfill the most roles in are the hospitality and real estate industries. But the highest front desk clerk annual salary is in the retail industry, averaging $28,828. In the hospitality industry they make $28,615 and average about $27,899 in the government industry. In conclusion, front desk clerks who work in the retail industry earn a 10.8% higher salary than front desk clerks in the health care industry.

The three companies that hire the most prestigious front desk clerks are:

• Concord Hospitality49 Front Desk Clerks Jobs
• Marriott International30 Front Desk Clerks Jobs
• Delaware North37 Front Desk Clerks Jobs

Front Desk Clerk Jobs You Might Like

• High Paying Front Desk Clerk Jobs – $33K and Up

  Search jobs near in the US

• Entry Level Front Desk Clerk Jobs

  Little to no experience required

• Part Time Front Desk Clerk Jobs

  Part Time Jobs Hiring Now

• Actively Hiring

  Front Desk Clerk jobs added within last 7 days

• No Degree Front Desk Clerk Jobs

  Search jobs with no degree required

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What Receptionists Do

Receptionists are employees assigned at the entrances or lobbies of offices. They welcome guests, check identification, issue visitor badges, attend to questions or inquiries, and direct guests to where they are supposed to go. They also receive general mail or packages, answer calls, and manage schedules. Receptionists perform various clerical or administrative functions as assigned by their supervisors. They should have good client relations skills.

In this section, we take a look at the annual salaries of other professions. Take receptionist for example. On average, the receptionists annual salary is $3,902 higher than what front desk clerks make on average every year.

Even though front desk clerks and receptionists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, computer system, and telephone calls in the day-to-day roles.

These skill sets are where the common ground ends though. A front desk clerk responsibility is more likely to require skills like “reservations,” “night audit,” “room availability,” and “guest service.” Whereas a receptionist requires skills like “patients,” “phone calls,” “data entry,” and “front desk.” Just by understanding these different skills you can see how different these careers are.

Receptionists receive the highest salaries in the finance industry coming in with an average yearly salary of $31,030. But front desk clerks are paid more in the retail industry with an average salary of $28,828.

The education levels that receptionists earn is a bit different than that of front desk clerks. In particular, receptionists are 0.0% less likely to graduate with a Master’s Degree than a front desk clerk. Additionally, they’re 0.1% more likely to earn a Doctoral Degree.

What Are The Duties Of a Data Entry Associate?

Data entry associates are a group of professionals using computers and data processing programs to supply information into a database or documentation platform or to transcribe data via phone conversations or recordings. They can multitask effectively with excellent verbal and written communication skills and perform repetitive tasks accurately with excellent attention to detail. Part of their task is to maintain the database by encoding new and updated customer account information by preparing source data for computer entry, compiling, and sorting information. To be effective, typing speed and accuracy must be considered.

Next up, we have the data entry associate profession to look over. This career brings along a higher average salary when compared to a front desk clerk annual salary. In fact, data entry associates salary difference is $9,415 higher than the salary of front desk clerks per year.

A similarity between the two careers of front desk clerks and data entry associates are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like “customer service,” “computer system,” and “scheduling appointments. “

In addition to the difference in salary, there are some other key differences that are worth noting. For example, front desk clerk responsibilities are more likely to require skills like “reservations,” “night audit,” “room availability,” and “guest service.” Meanwhile, a data entry associate might be skilled in areas such as “computer database,” “data entry,” “payroll,” and “wpm.” These differences highlight just how different the day-to-day in each role looks.

Data entry associates may earn a higher salary than front desk clerks, but data entry associates earn the most pay in the finance industry with an average salary of $52,978. On the other side of things, front desk clerks receive higher paychecks in the retail industry where they earn an average of $28,828.

When it comes to the differences in education between the two professions, data entry associates tend to reach similar levels of education than front desk clerks. In fact, they’re 0.7% more likely to graduate with a Master’s Degree and 0.1% more likely to earn a Doctoral Degree.

How a Data Entry Operator Compares

A data entry operator is someone responsible for entering collected information into a database using different computer software. Data entry duties include updating customer data, transcribing information, and entering accounting records. Also, it is their responsibility to organize collected data and maintain their accurate record on the database so it can be accessed at any time. Data operators must be proficient in typing skills, keen to details and able to manage a large amount of data. They must also be familiar with using spreadsheets, along with other word processing programs.

Let’s now take a look at the data entry operator profession. On average, these workers make higher salaries than front desk clerks with a $4,617 difference per year.

By looking over several front desk clerks and data entry operators resumes, we found that both roles utilize similar skills, such as “customer service,” “computer system,” and “telephone calls.” But beyond that the careers look very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from front desk clerks resumes, they are more likely to have skills like “reservations,” “night audit,” “room availability,” and “guest service.” But a data entry operator might have skills like “data entry equipment,” “computer database,” “wpm,” and “word processing.”

Additionally, data entry operators earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $38,543. Additionally, front desk clerks earn an average salary of $28,828 in the retail industry.

Data entry operators are known to earn similar educational levels when compared to front desk clerks. Additionally, they’re 1.1% more likely to graduate with a Master’s Degree, and 0.1% more likely to earn a Doctoral Degree.

Description Of a Receptionist/Billing Clerk

A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers’ payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers’ inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

The fourth career we look at typically earns higher pay than front desk clerks. On average, receptionist/billing clerks earn a difference of $5,263 higher per year.

According to resumes from both front desk clerks and receptionist/billing clerks, some of the skills necessary to complete the responsibilities of each role are similar. These skills include “customer service,” “computer system,” and “telephone calls. “

While some skills are shared by these professions, there are some differences to note. “reservations,” “night audit,” “room availability,” and “guest service” are skills that have shown up on front desk clerks resumes. Additionally, receptionist/billing clerk uses skills like patients, data entry, appointment scheduling, and front desk on their resumes.

Receptionist/billing clerks earn a higher salary in the technology industry with an average of $35,383. Whereas, front desk clerks earn the highest salary in the retail industry.

In general, receptionist/billing clerks reach similar levels of education when compared to front desk clerks resumes. Receptionist/billing clerks are 0.0% less likely to earn their Master’s Degree and 0.0% less likely to graduate with a Doctoral Degree.

Learn how to be a hotel front desk clerk • BUOM

By Indeed Editorial Team

September 22, 2020

What does a hotel front desk clerk do?

A hotel front desk clerk is a hospitality professional who works at the front desk of a hotel, resort, or other guest house. Some of the responsibilities of hotel front desk clerks typically include:

• Receiving calls from hotel guests as well as external customers

• Scheduling and changing the reservation of rooms and other premises

• Assigning guests to rooms and issuing hotel room keys.

• Providing hotel guests with information such as local destinations and attractions, accommodation options, and restaurant recommendations.

• Serves as a point of contact between guests and hotel management

• Collection of payment from customers at check-in or check-out

View hotel front desk clerk jobs

Average salary

Hotel front desk clerks are often paid by the hour, which can vary depending on the location and size of their employer, as well as their level of experience.

• Usual US salary: $11.19 an hour

• Some salaries range from $7.25 to $21.70 an hour.

Hotel administrator requirements

Becoming a hotel front desk clerk may require a combination of the following:

Education

A hotel front desk clerk job usually requires at least a high school diploma or equivalent. A university degree is not required for hotel front desk staff, however a bachelor’s degree in hospitality or a related field can provide a basic knowledge of the hospitality industry and possibly increase their earning potential. nine0003

Professional development

Hotel front desk clerks usually go through a period of on-the-job training after being hired to familiarize themselves with the specifics of the hotel or resort where they work. navigate guest service software, interact with hotel or resort customers, and perform other necessary tasks. They may also perform tasks under the supervision of a manager, supervisor, or other hotel front desk staff to ensure that the job is done efficiently and correctly. nine0003

Certifications

While certifications are not often required for the role of a hotel front desk clerk, there are certifications for professionals who want to increase their earning potential or make themselves more competitive when applying for new positions in the hospitality industry.

The American Hospitality and Hospitality Education Institute is a nationally recognized training organization that offers a range of certifications for both specialized and general hospitality professionals. A hotel front desk clerk can earn an AHLEI certification as a Certified Hospitality Executive or a Certified Hotel Administrator, both of which provide hospitality leadership training in skills such as time management, customer service, and team management. nine0003

Skills

Here are some of the most important skills a hotel front desk clerk needs to master: hospitality management software; and general office software such as word processors and spreadsheets. Some positions require training in the software that the clerk will use in their daily work, however, existing computer literacy can help the front desk clerk adjust to their position more quickly and allow them to perform their duties more efficiently. nine0003

Hotel Reception Clerk Work Environment

Reception Clerks work at hotel and resort front desks around the world. Most hotel front desk clerks are full-time, although part-time and seasonal positions may be available depending on the particular hotel or resort. While most hotel front desk clerks work during regular business hours, hotel front desk clerk positions have the ability to work nights and weekends as most hotels have someone to attend the front desk 24 hours a day. Hotel front desk clerks spend most of their day standing at their desks working with hospitality management software but taking the time to help guests over the phone and in person when they need help. nine0003

How to Become a Hotel Front Desk Clerk

Follow these general steps to become a hotel front desk clerk:

1. Get your high school diploma or equivalent. Becoming a hotel front desk clerk usually requires a high school diploma or equivalent. Those without a high school diploma can take the GED test to obtain a nationally recognized document equivalent to a high school diploma. nine0003

2. Spend time working in the hospitality industry. Consider taking an entry-level position in a hotel or resort, such as in the service or food service industry. This experience can allow you to practice your customer service skills and learn the basics of the hospitality industry.

3. Get a hospitality degree. If you choose to graduate, a bachelor’s degree in hospitality or a related field can help you become a more competitive candidate for positions at all levels in the hospitality industry, as well as provide you with most of the basic knowledge you need when working in the hospitality industry. hotels or resorts. During this time, you can also get an AHLEI certificate. nine0003

4. Find a job as a hotel front desk clerk. If you are currently an entry-level hotel or resort, talk to your management about a promotion to front desk clerk. If there are no open vacancies in your current workplace, look for vacant front desk clerk positions at other hotels and resorts in your area. For these candidates and those entering the field for the first time, create a resume that lists your most relevant experience, education, and skills to showcase your qualifications to potential employers. nine0003

Create a Resume with Valid

Sample Hotel Receptionist Job Description

The Tropical Escape Hotel & Resort in Minneapolis is accepting applications for a front desk clerk position. The hotel front desk clerk will assist guests with check-in and check-out of the hotel, manage the hotel booking schedule, answer all phone calls to the front desk, and help guests with all questions. The front desk clerk will spend time working on a computer using hospitality management software and working with our guests face to face and by phone to provide them with a fast and complete service during their stay. nine0003

This is a full-time position for the night shift (20:00 to 5:00) on weekdays. A high school diploma or equivalent is a requirement for all applicants. Preference will be given to candidates with previous customer service experience, a degree in hospitality or current AHLEI certifications.

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hotel front desk clerk to check in guests image_picture number 501711236_JPG

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