Foods reviews: Imperfect Foods Reviews 2023 – Read Before You Buy

Imperfect Foods Reviews 2023 – Read Before You Buy

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Average rating from 44 users

71%

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Cash TLevel 7 101 Reviews

6 months ago

Would recommend

Sale or special offer

I got a promotion for $25 off my first four boxes and have gotten great stuff for a great price! Would recommend giving it a shot!

Easy subscription management 🔁Fun unboxing 📦Sustainable productsLove the brand’s mission 💕

Janelle LLevel 1 12 Reviews

5 months ago

Would recommend

I love the idea of getting fresh produce straight to my door for a great price. I also love how they give first time users a discount code to use. The produce is fresh and you get a pretty good amount. It’s also good for trying produce that you may have not tried before!

High qualityFun unboxing 📦Amazing websiteEco-friendly packagingSustainable products

Jonah M 4 Reviews

4 months ago

I tried Imperfect Foods and loved the idea of saving “ugly” groceries from being wasted. Most of the produce was fresh, but I had a few issues. Delivery was inconsistent, and some items were close to expiration.

Feedback

While the concept is great, there’s room for improvement. A heads-up about automatic ordering when items are left in the cart would be helpful. Better delivery consistency and quality control would make the experience more enjoyable.

Innovative productLove the brand’s mission 💕

Zoe WLevel 8 201 Reviews

a year ago

I tried Imperfect Foods for a few months and found that it wasn’t a good fit for me. The offerings were not as great as other boxes and I found that most of the produce arrived in terrible condition, leaving me to either eat it all that day or toss it. The grocery sections weren’t terrible though.

Innovative productEco-friendly packagingSustainable products

Chloe FLevel 8 56 Reviews

2 years ago

Would recommend

I love Imperfect in theory, but struggle with it in execution a tiny bit. Yes, I want those forgotten & ugly fruits & vegetables to get eaten, that mission is A+. But their sustainability efforts are belied by their new plastic-clad product offerings, cardboard boxes for which they don’t have a recycling program, and ice packs & coolings bags.

Feedback

I kind of miss when Imperfect was just funky produce. I do understand their need to scale & change, and hats off to them for being the first in this now-crowded market. But if sustainability is their mission, they could do better.

Lovely customer supportInnovative productTasty 😋

Fiona HLevel 7 116 Reviews

9 months ago

Would recommend

I love imperfect foods! My mom orders from here, and it’s such a great way to eliminate unnecessary food waste.

Good for gifts 🎁Easy subscription management 🔁Fun unboxing 📦Tasty 😋Love the brand’s mission 💕

Gabrielle ALevel 7 117 Reviews

2 years ago

Expensive for the quantity and quality of food. Also was slow to ship.

Tasty 😋Super slow shipping 🐌Sustainable products

Morgan WLevel 5 58 Reviews

a year ago

Would recommend

Overall I love this service and everything they are doing! I love finding new products and saving on waste when I order from them! Customer service is amazing! And they take back their packaging which I love!

Feedback

Sometimes the prices of certain items are quite high

Lovely customer supportInnovative productEasy subscription management 🔁Fun unboxing 📦Tasty 😋Amazing websiteEco-friendly packagingSustainable productsLove the brand’s mission 💕

Linda MLevel 5 46 Reviews

a year ago

Would recommend

Meh. I like some of their own brands and get most of my Impossible meat through them.

Feedback

I don’t feel like I am saving any money. And sometimes the veg are MORE expensive than Whole Foods.

R. ELevel 5 54 Reviews

2 years ago

Would recommend

Imperfect Foods is pretty wonderful – they put so much food, that would otherwise go to waste, into our homes. And who cares if your apple is more oval than round?
While it’s not the most tech savvy brand around (their website leaves something to be desired) it is quite easy to schedule your boxes for delivery.
When I used their service (throughout the pandemic) I would look forward to every Thursday when the grocery items for the next week would drop.

Feedback

They use SO MUCH PACKAGING.
Also, the variety of organic goods is sometimes lacking (especially in the products that they make themselves)
Occasionally you get a very rotten piece of produce. Not sure how that stuff gets overlooked.

Love the brand’s mission 💕

Imperfect Foods Reviews | Read Customer Service Reviews of imperfectfoods.com

5-star

28%

4-star

4%

3-star

7%

2-star

15%

1-star

46%

SA

SaneInternetPerson2

reviews

Consistently WORSE since 2018

In 2018 Imperfect Produce was phenomenal. Now, its not. It’s over priced and you can get much better produce from other websites, like Full Circle. The quality of the produce is now laughable, its not even ugly… everything is just tiny and they’ll advertise it as “large”. Many of their products from the same brands are also lowered price in the grocery stores. Why would I buy a bag of salad for $5.49 when my local grocery stores sells the same brand for $4.99 or $3.49 every single day? What started as a great idea has gone downhill and it seems their focus is now on Imperfect branded products, which really aren’t that great at all. Well, as a long time customer since 2018, it was fun while it lasted. No more.. I’m now using Full Circle and Amazon Fresh to have my groceries delivered.

Date of experience: July 01, 2023

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BE

Belleauskye2

reviews

Ponzi scheme!

After looking into the products available, I realized everything is double if not triple what it would cost at your local grocery store. How do they justify imperfect food at exorbitant prices? Seriously, we are expected to pay MORE for less quality foods? Just like we are finding with all these “help the people” organizations, they have NOTHING to do with helping anyone but themselves financially. I’ll stick to buying at my local stores. Did y’all think consumers were unable to do basic math? Please! I don’t know how you stay in business 🤷‍♀️

Date of experience: June 24, 2023

AN

Anna2

reviews

I Miss The Old Imperfect Foods

I used Imperfect Foods years ago and was excited to get back into it after my recent move and career change. But it looks like the acquisition by Misfits Market has been a complete mess.

They sent me a promo code that they then wouldn’t accept, even though I got it directly from them to my email. After two phone calls and a web chat I just never heard from them again. And then, to add insult to injury, they kept sending me more promo codes!

But I persisted and thought I’d give it a month but I was surprised to see that the prices were just as high, and in some places higher, than my grocery store! Plus the $6.99 for delivery.

So I didn’t end up even getting a test box because there seems to be no advantage. No promo, no convenience, no deals… And it seems like the mission has veered from the original “ugly produce” and now it’s mostly just organic produce and Misfits brand stuff.

I miss the old Imperfect Foods 🙁

Date of experience: June 12, 2023

Hi Anna! Thank you for leaving us a review, and we’re so sorry that you have not been satisfied with our service! It sounds like the promo code that we sent along must have been incorrect. Since we’ve joined the Misfits family, our assortment has grown– but we still prioritize the wonky rescued fruits & veggies you’ve come to love. Our customer care team would love to make this right for you. Contact us here! https://help.imperfectfoods.com/contact/submit-a-request-BkBrSGWOs

ZO

Zoë1

review

I’ve been a loyal customer

I’ve been a loyal customer for about 9 months and only a few hiccups. Sometimes you don’t get what you order, but I always am given notice. The one major flaw was that they forgot to pack my box on one delivery day so I couldn’t get my groceries that week. I almost exclusively shop with Imperfect Foods so that was a big bummer. But I love the selection, especially now with the Misfits Market merge. So many more items!

Date of experience: May 27, 2023

Hey Zoë, thanks for your feedback– we’re glad to hear things have mostly been going well. We’re so sorry we weren’t able to deliver to you one week though! You should absolutely be able to rely on us each time so this is an opportunity for us to grow from this mishap. If you need anything at all, please let our Support Team know– we’re here for you!

Christine L1

review

Member since 2018, spectacular service

I’ve been a member since 2018, back when the company was called Imperfect Produce. The prices are about on par with my local grocery stores in Maryland but shipping is included! My box is prefilled with fresh veggies and frequent purchases, making eating more fruits and veggies really easy.

As the company has grown there have been small quality hiccups with my orders. Here’s the thing, though: when I report so much as a $1 snack bar missing I am IMMEDIATELY refunded. The service and care is fantastic.

The new app allows me to track my order so that I can get everything into the fridge and freezer fast. Reusable or returnable ice packs and freezer bags reduce waste even more.

The drivers are fantastic. While UPS and FedEx are blasting through my neighborhood, tossing packages, and trampling roses, I always see the Imperfect vans carefully navigating our streets and yards. When I had a broken wrist a driver even helped me carry my boxes just inside the front door out of the heat.

Date of experience: May 09, 2023

Hey Christine–You’ve been fighting food-waste with us from the very beginning! We appreciate you sharing this feedback with us. We’ll definitely share this with our team so we can continue the progress.

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Cortney Reed1

review

Expensive, poor quality food

I understand that the food coming is “imperfect”, however rotten produce and small portion sizes with very large price tags make it difficult to support this idea. My order cost $87. A lot of the food was the same brand as what is at my local grocery store, yet I paid much more for worse quality using Imperfect Foods. The idea behind the company is a good one, however paying more for less is not practical in this economy. Unfortunately, several of my items were inedible, and ended up in the trash anyway.

Date of experience: May 09, 2023

Hey Cortney, thanks for your feedback. We’re so sorry our prices and didn’t align with your needs but we’ll pass this along to our Merchandizing Team. Though cosmetically imperfect, your groceries should still be fresh so please reach out to our Support Team at (510) 595-6683 and we’d love to help!

Kelly Tindel1

review

Contaminated food

This company was fantastic until maybe about a month ago. My orders are a day late without warning or communication, the past 3 orders were not correct in the slightest, but my most recent order had a completely opened package of raw chicken that spewed all over my produce, and I STILL haven’t heard back from their customer service team. If misfit just acquired them, I doubt they will get any better, as I had nothing but issues with that company prior to them merging. Save your money. You’ll have to throw it all out anyway.

Date of experience: May 03, 2023

Hey Kelly– thanks for this feedback. We’re truly sorry to hear of these repeated experiences. We take food-safety and customer health very seriously and want to get some more information on this incident. Please give us a ring at (510) 595-6683 so we can help.

Mary Lou Hudson1

review

Although I enjoyed a couple of grab bag…

Although I enjoyed a couple of grab bag deliveries because I had forgotten to skip, the items were interesting yet pricey. I mean I get that gas isn’t cheap and the packing also yet this is not for me. I would rather stick to my old familiar products from my grocery store.

Date of experience: December 02, 2022

Hi, Mary! Thanks for this feedback– we’re so sorry the orders didn’t align with your needs. Your boxes are fully customizable and since inventories and pricing can change weekly, you can opt to fill your cart with the items that work for you. We’ll pass this feedback along to our team so we can grow in the right direction!

ZA

Zach1

review

Honestly I was hoping I would love this…

Honestly I was hoping I would love this service, but after seeing produce cost nearly double (and sometimes even more) what it would cost at the grocery store, I’m just disappointed. My card got charged before I even confirmed that I wanted a subscription at all and the prices were horrible.

Date of experience: April 27, 2023

Hey Zach! We’re so sorry to hear the pricing didn’t quite align with your needs. Your boxes are fully customizable and since inventories and pricing can change weekly, you can opt to fill your cart with the items that work for you. We’ll pass this feedback along to our team so we can grow in the right direction!

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Anna Skiba2

reviews

It’s been awhile since I tried them but…

It’s been awhile since I tried them but I just remembered my experience and decided to write a review. I only placed one order with them, and I realized after unpacking my order that tons of items I ordered and paid for were missing. I wouldn’t have even realized since it’s hard to keep track of things you ordered a week ago if not for the fact that I ordered beets. An item I seldom buy. So the fact I bought them was on my brain. Once I realized the beets weren’t there it set off an alarm and I realized tons of other stuff was missing after cross checking with my list. If I hadn’t bought those beets I never would have even noticed. Trust lost instantly ! Lame. 😒

Date of experience: May 26, 2022

Hey Anna. We’re so sorry to hear we missed essential groceries in your first order. This isn’t the kind of ‘imperfect’ we’re going for at all. If you haven’t already, please give us a ring at (510) 595-6683 and the Support Team is here to make this right. Thanks for taking the time to share this!

RP

Richard Putt3

reviews

I got a bag of oranges a bag of…

I got a bag of oranges a bag of potatoes, two heads of broccoli for $44 plus delivery cost this is such a rip off I can’t believe it is allowed to continue

Date of experience: June 01, 2023

Hey Richard– we’re so sorry about this experience! It sounds like there may have been some missing items in your order? Please contact our Customer Support Team as we’d never expect you to pay for things that didn’t arrive. Thanks so much for letting us know!

bandjski1

review

Today my 1st order arrived

Today my 1st order arrived, and I was pleasantly surprised by quality of the produce. Nothing in the box looked imperfect to me. The overall look and condition of the frozen and fresh items were above my expectations. The cost of the items relative to the local store was similar as the items received were organic. And in the local store organic is more expensive to begin with. I think that many of the people previous reviews might have been nonorganic items possible. They don’t last as long as organic.

Date of experience: March 31, 2023

Hey there! We’re so glad to hear your first order was looking good. We appreciate the feedback on the cost and the condition of the frozen items as well! Thanks for fighting food-waste with us.

Lindsey1

review

Good experiences here!

I’ve been using imperfect foods for about a year now and I’ve had great luck with excellent produce and their vegan items are much cheaper than what I could get at a brick & mortar store nearby. I haven’t had any issues with their customer service and if an item was truly unacceptable to me, I just sent them an email and they refunded my card without delay or issue. My only annoyance has been that the delivery person won’t pick up my returned ice packs but does take the silver insulation bag so I’ve just given up on the ice packs.

Date of experience: April 13, 2023

Hey Lindsey! We’re so glad to hear things have been going well– thanks for fighting food-waste with us! We’ll share the feedback about the recycling materials with our Delivery Team but please reach out to our Support Team if you need anything at all!

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JW

Jane Wilson2

reviews

Problems adding items to my order

I have been having problems ordering from imperfect foods since the first of the year (2023). When I try to add produce, the categories are grayed out, so I cannot customize my order. When I tried using the contact us link, the message did not go through because captcha was not working. No idea what is wrong.

Date of experience: January 26, 2023

Hey Jane! We’re so sorry to hear about the trouble with our site– that can be frustrating. Please give us a call at (510) 595-6683 and we’d love to help!

MA

Man4

reviews

Would not recommend.

Like all the other reviews, I got a box without ordering one. I had to put a credit card just to look at their products and prices, and then got a notification that my card is charged.
update: They refunded me for the value of the box, which I appreciated. But I wouldn’t shop from them anymore.

Date of experience: April 15, 2023

We’re so sorry to hear of your unexpected order– our subscription service should be clear when folks sign up, so we appreciate this feedback. Please touch base with our Support Team and we’d love to help.

SY

Syzlak1

review

Auto-ordering scam

UPDATE FOLLOWING REPLY FROM IMPERFECT FOODS:
I appreciate that you offer an option to skip a box, but if you really cared about food waste – you’d offer an option to opt-in. I’m about to receive my last ever box from you, half of which I have no interest in eating.
Keep greenwashing, you charlatans

ORIGINAL REVIEW:
While Imperfect Foods started as a noble endeavor, they have seriously lost their way. I never received any “imperfect” produce, most of their inventory is no different than what you’d find at a decent organic grocer, and to top it off they automatically fill your cart with items you don’t want each week and put the onus on you to change or remove them by a certain time.

This is a despicable business practice and hopefully they will be out of business soon.

Date of experience: April 01, 2023

Hey there, thanks for your feedback. We’re so sorry our service didn’t align with your needs. It often surprises us how food is deemed imperfect for things like packaging changes, or small differences in color and shape. Though we curate a default weekly box, each order is fully customizable and you’re always welcome to skip any unwanted boxes ahead of time. We appreciate you sharing your thoughts!

DA

David1

review

Can’t give zero stars.

Can’t give zero stars.

My order was canceled today and I received this absolutely unacceptable message:

Hi (name),

Unfortunately, we’ve canceled your order this week. Your delivery driver was on their way to you, but they noticed they didn’t have your box on their van and unfortunately we aren’t able to facilitate a redelivery. We realize that you likely made plans around these groceries and sincerely apologize for not reliably delivering them when we promised.
Here’s what you need to know about your cancelled order:
– You will, of course, not be charged for your order this week
– I’ve added a $5.99 credit to your account
– Your next delivery is scheduled for May 16th
– You can alter your delivery frequency here
We take poor customer experiences such as these extremely seriously and are doing everything we can to make sure it doesn’t happen again.
Best,
Karisa at Imperfect Foods
Adventurer I Soul Seeker I Imperfect
Enthusiast

Wow that is bad service.
Hi Karisa,
What YOU need to do is reschedule a delivery this week, re-pick this week’s order, deliver this week’s order, and do not charge me for this week’s order.

That, Karisa, is customer service. You messed up, you make it right.

A poorly crafted excuse and $5.99 credit does not make it right.

Date of experience: May 09, 2023

Hey David, thanks for your feedback– we’re so sorry we weren’t able to get your order delivered this week. We don’t want to leave folks without groceries and can understand how frustrating this experience must’ve been. The team has cancelled your full charge and we’ll share this feedback so we can use this as a learning opportunity.

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Patricia Anderson2

reviews

I’ve been a happy customer of Imperfect Foods for several years.

I’ve been a customer of Imperfect Foods for several years. I find the produce fresh, nutritious, and interesting. At times, it forces me out of my comfort zone and I find I’m enjoying foods I had never thought to try before. I expect to be an Imperfect Foods customer for many years. I highly recommend the service and the product.

Date of experience: February 24, 2023

Thanks so much for the support, Patricia. We’re happy to hear things have been going well and our inventory surprises and delights you at times. We’re so grateful for you fighting food-waste with us!

JE

jessicamclovely1

review

Would definitely recommend!

Timely delivery (even heavy boxes brought upstairs to my apt door!), clean app/website, easy ordering, constantly working to improve and provide new products, niche/high quality snacks and cheeses. I’ve discovered many of my new favorite brands through imperfect. Love the opportunity to support small businesses and farmers. This is the only food subscription service I’ve kept consistently for over a year!

Date of experience: April 29, 2022

Thanks so much for being a food waste warrior with us friend! We appreciate you so berry much!!! 💚💚💚

AL

Alexandra1

review

Convenient

I’ve been a subscriber since December and get orders weekly. I’ve never had an issue! The orders are always exactly what I expected and my usual delivery man is amazing about bringing my box to my third floor apartment.

I like the automatically filled cart option too, since sometimes I don’t really have a meal plan. Makes shopping so much easier.

Date of experience: April 24, 2022

We love to hear that your deliveries have made life a little easier! Thanks so much for being part of the family 💚

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About Imperfect Foods

Information provided by various external sources

Imperfect Foods was founded in 2015 with a mission to eliminate food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality eggs and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices.

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