Fedex courier salaries: Do couriers make good money? : FedEx

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“The pay at FedEx Office for a Senior Store Managers depends on the physical store size and its overall contribution to the district. I currently operate the largest location in the Inland Empire which gives me even more responsibilities compared to my fellow peers who operate locations 4X smaller. In comparison to other districts who may have the same size location with less responsibilities, they may receive the same pay or slightly less. The driving factor for pay come down to the stores ADV (average daily value) and its ability to maximize each transaction to generate revenue growth year over year.”

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$22K

(972 salaries)

Equal to national average Package Handler salary ($22K)

-$13K (45%) less than average FedEx salary ($35K)

$50K

$100K

$150K

-$6K (18%) less than average FedEx salary ($35K)

“Comparatively, minimum wage is far less than what FedEx offers as a starting pay. The rate is very desirable and comes with many raises your first year, and the years to follow. The hours are where they max you out on. Based on volume and how well it is processed your hours suffer for it.”

-$2K (5%) less than average FedEx salary ($35K)

“The pay at FedEx ground is fair enough for the most part if the labor you’re doing every day or night. My annual income would be $25,000 a year, but always room to advance in the company down the road.”

-$10K (33%) less than average FedEx salary ($35K)

“I had only been there for four months by the time I left, and I felt that the amount of money I made was in keeping with expectations. The longer you last, the more you are worth to the company, and the more you get paid. Makes sense to me.”

See 969 More FedEx Package Handler Salaries

$32K

(324 salaries)

Equal to national average Courier salary ($32K)

-$3K (8%) less than average FedEx salary ($35K)

$50K

$100K

$150K

+$13K (31%) more than average FedEx salary ($35K)

“Fedex isn’t even trying to be competitive. Not to mention insurance had been reduced as well. I feel they’re doing it on purpose”

+$7K (18%) more than average FedEx salary ($35K)

“FedEx pays employees every Friday.
They start at $20/hr then $30+ after 10 years of experience.
Can work your way up from courier driver to senior manager.”

+$1K (2%) more than average FedEx salary ($35K)

“Compared to other couriers with more seniority I would consider myself in the underpaid section.”

See 321 More FedEx Courier Salaries

$61K

(159 salaries)

Equal to national average Operations Manager salary ($61K)

+$26K (54%) more than average FedEx salary ($35K)

$50K

$100K

$150K

+$13K (31%) more than average FedEx salary ($35K)

“I feel that considering my skills and what I bring to the table that is unique, I am undervalued monetarily. That being said I understand the compensation system and it makes sense more often than not.”

+$47K (80%) more than average FedEx salary ($35K)

“The salary is comparable to other package delivery companies.”

+$35K (66%) more than average FedEx salary ($35K)

“Its ok for an entry level Operations Manager.”

See 156 More FedEx Operations Manager Salaries

$49K

(77 salaries)

Equal to national average Operations Supervisor salary ($49K)

+$14K (33%) more than average FedEx salary ($35K)

$50K

$100K

$150K

+$19K (42%) more than average FedEx salary ($35K)

“It seems more however I do not like getting paid on the 15th and end of the month”

+$30K (60%) more than average FedEx salary ($35K)

“It is the lowest in the industry. “

+$28K (57%) more than average FedEx salary ($35K)

“Best in the industry”

See 74 More FedEx Operations Supervisor Salaries

$28K

(4 salaries)

Equal to national average Center Consultant salary ($28K)

-$7K (22%) less than average FedEx salary ($35K)

$50K

$100K

$150K

-$15K (54%) less than average FedEx salary ($35K)

“Underpaid for the work and service they require us to provide.”

-$6K (18%) less than average FedEx salary ($35K)

“Compared to what I am doing there, is good. But I evaluate my degree so I want to work in my major.”

-$8K (25%) less than average FedEx salary ($35K)

“Good pay for the work that was asked of me.”

See 1 More FedEx Center Consultant Salaries

$30K

(167 salaries)

Equal to national average Delivery Driver salary ($30K)

-$5K (15%) less than average FedEx salary ($35K)

$50K

$100K

$150K

-$10K (33%) less than average FedEx salary ($35K)

“Much lower than other Home Delivery payment structures. “

-$10K (33%) less than average FedEx salary ($35K)

“It is comparable”

-$15K (54%) less than average FedEx salary ($35K)

See 164 More FedEx Delivery Driver Salaries

$40K

(22 salaries)

Equal to national average Supervisor salary ($40K)

+$5K (13%) more than average FedEx salary ($35K)

$50K

$100K

$150K

+$30K (60%) more than average FedEx salary ($35K)

“The start pay is good as you learn how to do your job. As you prove you can handle more, you can earn the opportunity to earn more.”

+$85K (109%) more than average FedEx salary ($35K)

“My salary was paid in Brazil (R$), it was a decent pay and I had promotions that increased the value every year. I was the only supervisor at the time, so I could not compare to others. “

+$6K (15%) more than average FedEx salary ($35K)

See 19 More FedEx Supervisor Salaries

$86K

(8 salaries)

+$11K (13%) more than national average Senior Security Specialist salary ($75K)

+$51K (84%) more than average FedEx salary ($35K)

$50K

$100K

$150K

+$74K (102%) more than average FedEx salary ($35K)

“Pay has been low since the economic downturn in 2008. They’re making progress but it will be a slow recovery.”

+$63K (94%) more than average FedEx salary ($35K)

“Could go elsewhere and probably make more money, but I stay here because money isn’t everything. I’m able to have a good quality of life while still enjoying my job and making decent money.”

+$35K (66%) more than average FedEx salary ($35K)

See 5 More FedEx Senior Security Specialist Salaries

$31K

(217 salaries)

-$1K (3%) less than national average Driver salary ($32K)

-$4K (12%) less than average FedEx salary ($35K)

$50K

$100K

$150K

+$30K (60%) more than average FedEx salary ($35K)

+$5K (13%) more than average FedEx salary ($35K)

-$5K (15%) less than average FedEx salary ($35K)

See 214 More FedEx Driver Salaries

$28K

(143 salaries)

Equal to national average Materials Handler salary ($28K)

-$7K (22%) less than average FedEx salary ($35K)

$50K

$100K

$150K

-$8K (25%) less than average FedEx salary ($35K)

“Well for what I went to college for and for what I have knowledge of, I feel underpaid. “

-$15K (54%) less than average FedEx salary ($35K)

-$15K (54%) less than average FedEx salary ($35K)

See 140 More FedEx Materials Handler Salaries

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Finance Manager
is the highest paying job at FedEx at $126,000 annually.

Overnight Stocker
is the lowest paying job at FedEx at $18,000 annually.

FedEx employees earn $35,000 annually on average, or $17 per hour.

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• Operations Manager – $61K

• Package Handler – $24K

• Senior Aircraft Maintenance Technician – $69K

• Area Manager – $82K

• Driver’s Helper – $40K

• Independent Contractor – $51K

• Trainer – $39K

• Managing Director – $125K

• Senior Manager – $112K

• Intern – $30K

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31 Fedex Courier jobs in Denver, Colorado, United States (1 new)

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From a courier to the founder of “Chinese FedEx” – a biography of the founder of S.

F. Holding Wang Wei – Stories on vc.ru

China is a country rich in entrepreneurs. Some of them are known all over the world, others are famous only at the level of their country or Asia.

Wang Wei, founder and head of S.F. express. At home, he is called one of the most mysterious entrepreneurs, which, however, does not prevent one from admiring his achievements.

Thanks to a successful IPO, Wang Wei’s net worth has reached $27.6 billion. Although it has now fallen to $25 billion, interest in the entrepreneur and his success story has grown significantly around the world. nine0003

The early days of an entrepreneur. Creation of S.F. Express

Wang Wei was born in 1971 in Shanghai. His father was a translator from Russian in the air force, and his mother taught at the university. However, Wang Wei did not live in China for so long and moved to Hong Kong with his family at the age of seven.

It was not easy for the family to live in a new place. Wang Wei only graduated from high school and received a superficial education. After that, he went to help his uncle, who owned a small printing factory. nine0003

In 1993, he returned to China and established the courier company S.F. Express in Shunde City, Guangdong Province. The total capital of the founded company was 100 thousand Hong Kong dollars – about $ 13 thousand. This amount was lent to the entrepreneur by the father, which indicates that the family lived well at that time.

The company originally had only six couriers, and one of them was Wang Wei himself. However, such a fate of the founders of courier companies in the early stages of their existence is not uncommon and usually benefits the business. The company had only one van. nine0011

Wang Wei was one of the first parallel traders – merchants who buy tax-advantaged products in Hong Kong and then successfully sell them in mainland China at a markup. First of all, we are talking about essential goods (baby formulas, medicines and other products).

Despite rather modest starting conditions, S.F. Express by the end of 1993 had branches in Hong Kong. There is nothing strange in this, if you look at the motivation of Wang Wei himself when creating a company. Early 9In the 0s, many Hong Kong factories began to transfer their activities to mainland China. The reason for this movement was the visit to Hong Kong by Deng Xiaoping, who announced the beginning of economic reforms and a policy of openness.

Most of the enterprises moved to Guangdong, which borders Hong Kong. It was then, realizing the benefits these changes would provide for the courier business, that the entrepreneur hurried to seize the opportunity.

It is also not surprising that one of the activities of the company at the beginning of its existence was the delivery of goods between China and Hong Kong. There was one nuance in this seemingly unremarkable business – the state monopoly on postal delivery did not allow these private companies to engage in it. nine0003

Wang Wei, in one of his rare interviews, called this business “black delivery” and claimed that if he was caught then, he would have to pay a fine. He illegally delivered packages from China to Hong Kong for a total of 16 years.

After the start of work, the company immediately became involved in a price war. In it, Wang Wei was able to survive, reducing the cost of services to 40 yuan per parcel, while the price of competitors was 70 yuan. Franchising has become a key method of the company’s development. nine0011

At that time, Wei did not own a large fortune, there were many competitors and the company needed rapid growth. The franchising strategy fully justified itself, and soon the subsidiaries of S.F. Express began to appear almost throughout the province of Guangdong. Scaling to the entire territory of China lasted until the 2000s, and only in 2002 the company began to work in East China.

Of course, Wang Wei was far from the first owner of a courier company to implement this approach, and some competitors also used it. But at 19In 1997, the entrepreneur virtually monopolized the courier service market between Guangdong and Hong Kong.

S.F. Express controlled about 70% of operations in this direction. In the same year, Hong Kong returned to the control of the PRC, which led to an even greater growth in the delivery market and accelerated the growth of the entrepreneur’s business. Wang Wei himself became a multi-millionaire and enjoyed well-deserved success.

In 1999, Wang Wei left the day-to-day management of the company for a while. True, soon on S.F. Complaints rained down on Express, and the entrepreneur decided to change the model of work. He began to take back control of the businesses created under his franchise. nine0003

The reason was that the franchisees violated the conditions and were building their own local empires, bypassing Wang Wei. Management turned out to be decentralized, which negatively affected the work.

Wang Wei’s actions were not to his liking, of course. The entrepreneur was repeatedly threatened with reprisal, including by criminal gangs. For his own safety, he had to acquire bodyguards.

Development S.F. Express in the early 2000s. Entering the air travel market

In 2002 S.F. Express dropped the franchise. The entrepreneur refused to give freedom to departments, and now the structure of his company is more like a dictatorship, where everything works as a single mechanism – without deviations and delays.

The company headquarters was moved to Shenzhen. S.F. approach Express delivery has also changed. Wanting to streamline and structure the work, Wang Wei began to divide large cities into districts, to which he assigned couriers. Usually according to the system: one district – one courier. However, in Beijing – a city of 22 million inhabitants – the approach was most likely different. nine0003

In addition, the concept of responsibility for delivery appeared in the company’s practice, and couriers began to be tightly controlled. Those who did not do a good job were soon fired. The new approach and restructuring led to an increase in the number of clients.

The company really pays special attention to couriers. According to Wang Wei, they are the most respected employees of S.F. Express, which is not surprising given their role in the daily operations of the company.

The form of payment in the company is piecework. This means that the salary of each employee depends only on his efforts. Usually this amount exceeds 10 thousand yuan per month. As expected, Wang Wei demands from his couriers the speedy execution of orders while maintaining the high quality of services. This attitude eventually became one of the factors that allowed S.F. Express to grow to today’s level. nine0003

Wang Wei claims that the company does not have a clear plan for the day, and the level of customer service is more important than the number of deliveries. However, because of the piecework form of payment, couriers need to try and do more than others, and maintain a level of quality.

The company guarantees a minimum level of income and provides all kinds of bonuses and subsidies – both for the employee himself and for his family. As a result, S.F. Express has a reputation for low employee turnover, and a significant part of the management “grows” out of ordinary couriers. nine0011

In 2003, Wang Wei took advantage of the airline’s problems caused by the SARS epidemic and chartered five planes to transport his own cargo. This allowed S.F. Express to become the first private company in China to use aircraft to deliver mail.

In 2009, Wang Wei decided to work in this direction on his own. As a result, the subsidiary S.F. Airlines. Launching it was no easy task. S.F. Express had to get all the necessary permissions for this, and the process dragged on. So, the launch of the direction was postponed until December 31, 2009years – then, finally, the first flight took place.

In the same 2009, two aircraft were purchased. In 2016, the company already owned 36 aircraft.

One of the S.F. Airlines

By the early 2000s, despite the rapid development of S.F. Express in China, it had no shortage of competitors. Some of them were ready to provide services much cheaper than Wang Wei did. It remained for him to improve the quality of his own services and do everything for the fastest expansion. In 2005, he took a $550,000 loan from a bank, leaving his own company as collateral. nine0011

The reason was the entrepreneur’s quite logical assessment of the delivery market. At that time, the boom in online commerce had already begun in China. The success of Alibaba and Tencent has had a very positive effect on commercial companies in terms of order numbers. From S.F. Express and its competitors needed speed of delivery and quality of service.

The entrepreneur took care of the latter from the very beginning and continued to do it in the future. In particular, one of the company’s rules states that a client with a problem cannot leave empty-handed without receiving adequate help in solving his problem. nine0003

During the 2000s, the company not only expanded its scope of operations and created its own cargo airlines, but also went through a restructuring. In 2008, the parent company S.F. Holding, which included all of Wang Wei’s assets.

International expansion, diversification and IPO

In 2007, the global integration of the company began. It has expanded into Taiwan. Then the number of branches in other countries began to grow rapidly, and almost every year new ones were added to them. The only exception was 2009year.

In 2011 S.F. Express opened a subsidiary in Japan. Initially, it was located in Tokyo, but a year later an additional branch appeared in Osaka. The new branch was engaged in the shipment of goods from Japan to China and other Asian countries, as well as to the USA.

In 2012 S.F. Express entered the US market. At first, it worked only in 13 states, but by 2013 it had expanded to all the rest. Access to American customers promised serious competition with other companies, among which is the same FedEx. nine0003

But S.F. Express did not set itself the goal of capturing the US domestic market, preferring to concentrate on the delivery of parcels from China. In 2014 S.F. Express entered the Russian and Australian markets.

Internationally, a Chinese company is willing to work in alliance with local players to improve the quality of services. For example, in 2015 S.F. Express, together with the Estonian state-owned company Omniva, created Post11. Its goal was to ensure faster and more efficient circulation of goods between China and Europe. Post11 has global plans for worldwide expansion. At the time of foundation, Russia became the key market for the enterprise. nine0011

In Russia S.F. Express works together with one of the leaders in the express logistics services market, DPD. Thanks to this partnership, Russian customers have received the possibility of fast delivery from 10 days. Of course, this indicator depends on the city and region, as well as other features of the transportation of goods.

Ukrainian market S.F. Express, in cooperation with Nova Poshta, launched an express delivery service for goods from China in 2016. The delivery time, according to preliminary results, was halved from the average and is about 15 days. nine0003

In addition to his core business, Wang Wei also expanded his business into the e-commerce industry. In the same year, sfbest.com was launched. This service sells premium-level food and beverages produced by partner companies. And S.F. Express, of course, takes care of the delivery of orders.

The company also increased the number of services in its main direction. SF Buy was launched to ship US-based goods to Chinese online shoppers. The process is expected to take up to 10 days. nine0003

sfbest.com

The company has many services, but it is difficult to give a clear chronology of their appearance and implementation due to the scarcity of information about the early periods of S. F. express. The company has its own payment system – SF Pay. It has a number of standard features, such as paying bills and sending money to another user.

The company provides a wide range of services for three categories – ordinary customers, buyers through e-commerce platforms and business customers. Among them, for example, express delivery on the same day, the next morning and others. nine0003

In 2014, the company continued to operate in the online commerce market. The public soon took notice of the opening of Heike stores, which were a strange mix of physical and online retail. S.F. Express has opened more than 500 outlets in 70 cities in China. The company plans to expand to 4,000 stores.

A typical Heike is a room with many photos of products with QR codes on the walls. In addition, there are two or three touch screens to access the full list. Photos on the walls are only a small part of the real volume of production. The computer contains many more items, as it has access to the goods of several online stores that cooperate with Heike. Therefore, the assortment of the store is very wide. nine0003

The ordering procedure is very simple. The customer selects a product on a computer or scans a QR code. Then he clicks the “Buy” button, makes an order and receives the selected product the next day. S.F. Express charges commission and advertising fees from its partners.

One of the typical Heike stores

Heike’s launch was received positively by most of the media, and they even began to be called a new form of o2o-commerce. However, a Shanghai Daily reporter who made purchases at Heike found certain flaws in it. nine0011

For example, Heike did not have Wi-Fi, despite the abundance of QR codes to be scanned. Prices on photographs and websites differed sometimes up and sometimes down. In addition, it is not clear why a person would go shopping online when they can do it from home.

The latter was explained by the fact that in Heike a person can see, try on or try the goods before buying. However, the stock in the store is still much less goods than on the sites. nine0003

All errors were taken into account and corrected. Soon, Wang Wei expanded the scope of Heike’s activities by introducing a range of all kinds of additional services. Among them are flight booking, ATM, laundry, household appliances repair and others. This significantly increased the range of opportunities for Heike customers.

In the same year, plans were announced to expand the range of logistics services in Europe and increase the air fleet to 100 aircraft by 2018. True, in 2016 this goal was adjusted, and now it is planned to build up the fleet to the specified mark by 2020. nine0003

Also in 2014, some interesting figures were revealed about the company’s revenue channels. So, for example, 10% comes from cooperation with Alibaba Group, 70-80% – courier services for business.

In 2015, the company controlled a total of 10,000 centers, half of which were in China. All this was supplemented by our own aeroflot, a fleet of 15,000 vehicles and a developed infrastructure. The number of employees of the company was about 340 thousand people. nine0003

The main innovation of 2015 was the launch of drone delivery in China. We are talking about remote mountainous areas in the south of the country, where delivery using conventional methods is difficult. To work in this industry, an alliance was formed with the drone manufacturer XAircraft.

The courier company started testing this type of delivery back in 2013. The drones used can lift a load of up to 10 kilograms, the maximum distance is 20 kilometers. About a thousand cargoes were delivered in a day in this way. nine0011

In 2016 S.F. Express has finally received permission from the Chinese government to build the country’s first dedicated cargo airport. The negotiations took about a year. The planned airport is likely to be the largest facility of its kind in Asia.

According to the company, an important factor is the proximity to cities in China, which produce 80% of China’s GDP. According to available information, we are talking about the construction of a complex within a two-hour flight radius from these cities. Therefore, the city of Enzhou is called the presumed location of its location. nine0011

In 2016, the company’s operating income reached RMB 56 billion. In the same period, the main interest was attracted by the release of S.F. Express to Shenzhen Exchange. To do this, the company used the reverse takeover method by purchasing Maanshan Dingtai Rare Earth & New Materials.

The public offering took place on February 24, and by the end of trading, S.F. Holding grew by 59%. Together with them, Wang Wei’s fortune also grew, reaching $ 27.6 billion. This allowed him to take third place in the ranking of the richest people in China. nine0003

Many sources note that such a successful first public offering is due not so much to the success of the company, but to the cunning maneuvers of the entrepreneur himself.

Wang Wei didn’t do anything illegal, but just approached the placement in an extraordinary way. He put up for auction only about 3% of the company. Then, before the placement itself, he paid bonuses to employees. Many of them, apparently trusting the company and its CEO, decided to spend the money they received on shares.

According to Bloomberg, they opened about 20 thousand accounts in order to purchase shares. Due to the rapid growth in demand, the price increased significantly, which affected the results of the first public offering. However, at the moment the state of the entrepreneur has decreased to $ 25 billion. nine0003

Entrepreneur personality, management methods and development plans S.F. Express

Wang Wei himself is an example for employees. He has been working 14 hours a day for more than 20 years, is involved in all aspects of the company’s work and can give good advice to employees of different levels. People who know him claim that he does not work at all for the sake of money, because in this case he would have sold S.F. Express FedEx or UPS, which have repeatedly offered an impressive amount for the company.

Despite his success, the entrepreneur still prefers to remain in the shadows. Even his photos on the network are not so many. The Hong Kong magazine Next, which wanted to learn a little about Wang Wei’s working methods and lifestyle, even introduced its own reporter as a courier, but the results of this venture were rather superficial. nine0003

Finding an entrepreneur is difficult not only for journalists, but also for private investors. The latter at one time were willing to pay 500,000 yuan to intermediaries who could arrange a dinner with Wang Wei.

Wang Wei avoided outside investment until 2013, when it became known that the entrepreneur was going to further expand the company with the help of investments. Moreover, he was not interested in short-term financing, he needed long-term strategic investments. nine0011

Upon learning of this, he was immediately contacted by several of the largest investment companies. This includes CITIC Capital, which entered into a consortium with Oriza Holdings and China Merchants to invest in Wang Wei’s company. Together they managed to acquire no more than 25% of the shares of S.F. express. Up to this point, Wang Wei controlled 99% of the shares of his own company.

Wang Wei himself claims that he is one of those people who prefer to be in the shadows and live like everyone else, without making too much noise around themselves. He needs the company to realize his own dreams, and not to make money. nine0011

In his only interview, when asked about the reasons for the success of S.F. Express, he modestly noted that they were just lucky. Now, having achieved impressive success, Wang Wei sets more global goals, expanding his own company not only within China and Asia, but also in other countries of the world.

Not much is known about the entrepreneur’s personal life. He is married, but is in no hurry to represent his family to the public. Expensive purchases and extravagant hobbies are expected from one of the richest people in China. In this area, all that is known is that he owns a house in Hong Kong worth $45 million. nine0003

However, Wang Wei says that when he achieved his first significant success and became a multimillionaire, he was not at all ascetic in purchases and, on the contrary, spent huge sums that he did not need at all. The entrepreneur admitted that at that time he was too smug. Wang Wei was able to get through this period thanks to his wife, who helped him moderate his ardor and redirect his energy to Buddhism.

Although Wei has such a peaceful philosophy, he is considered a tough entrepreneur who does not favor competitors or his own employees. The latter are often forced to work no less than their boss, who, moreover, perfectly understands all the specifics of the work of the same couriers and is able to quickly assess their mistakes and shortcomings. nine0003

However, they give him a very flattering characterization, calling him an idealist with a strong sense of social responsibility, who treats them with deep respect.

The entrepreneur’s biography also included information about cooperation with the government. In anticipation of the listing, some facts about the shareholders of S.F. express. Among them is the former Minister of Commerce of the People’s Republic of China and a friend of Wang Wei, Lin Zheying.

Despite the fact that he left the government in 2010 and is now in business, this information has led many to speculate about the role of the authorities in the company’s success. However, in China, most entrepreneurs are trying to find a common language with the government, so there is no big sensation in this. nine0003

Wang Wei is still committed to expanding the company’s reach to other industries, primarily e-commerce. The Heike network, despite all the advances, has not yet achieved breakthrough success. However, Wang Wei did not cancel plans to diversify the company, and taking into account the successful public offering of S.F. Express will focus more on new destinations.

Today the main goals of the company are: global integration, expansion of its own transport fleet and infrastructure development, in particular, the construction of an airport. nine0011

Successful launch of S.F. Express on the stock exchange looks like a real sensation, because the company is practically not covered by the media, being in the shadow of the more famous giants of China. But for China, the company’s achievements are quite natural – in the home market of S.F. Express, despite the abundance of competitors, is the leader.

The company’s success is not only due to its own innovations and out-of-the-ordinary approaches, but also to the extraordinary popularity of Chinese e-commerce products. Multimillion-dollar orders from online trading platforms have become an excellent foundation for international integration. nine0003

Future plans S.F. Express’ expansion and online commerce looks extremely ambitious and it looks like the company is quite capable of realizing them. Wang Wei himself, unexpectedly among the top three richest people in China, is an example of a Chinese entrepreneur who has made billions not on online sales and high technologies.

What the first Amazon and FedEx courier robots look like / Sudo Null IT News

Already in the near future, purchases from online stores will be delivered to us not by people in cars, but by flocks of robots traveling along sidewalks. Several promising projects are working in this direction at once. Starship Technologies of Estonia is already using small delivery robots in hundreds of cities to deliver hot groceries from pizzerias and restaurants. Marble, a San Francisco startup, has learned how to deliver falafel in a similar way. Kiwi robots bring food to students at UC Berkeley in California, and sometimes catch fire. nine0003

But we are most interested in Amazon. It is from there that we most of all deliver purchases from America. And just recently, Amazon announced the start of field trials of its own courier robot, Scout. The six-wheeled autonomous droid will cruise the sidewalks and deliver packages to Amazon Prime subscribers in major US cities. To begin with, the machine will begin work in the quiet Snohomish County in Washington. From Monday to Friday, during those hours of the day when there are fewer pedestrians on the streets. nine0003

The Scout will always have a human companion first, making sure the bot “safely and efficiently navigates people, pets, and anything else in its path.” Prime users using a robot should see even more substantial reductions in delivery times. Amazon promises that most of the orders will be processed and come to the buyer on the same day.

The company has been experimenting with ways to make shipping faster and cheaper for more than a decade. A particularly big problem in recent years has become the so-called “last mile” – delivery from warehouses directly to customers’ homes. Here, Amazon is now forced to rely on the state. US mail, USPS. Only that one has the resources (and desire) to follow the same routes to tens of millions of homes every day. The problem is that some in power in America are convinced that such cooperation with Amazon for the USPS is ultimately unprofitable, and they want to ban government. mail to accept parcels from a private company. One of them is Trump, who almost declared a vendetta against Amazon last year. nine0003

If state. there will be no mail – the entire structure built by the company threatens to collapse. To insure yourself, you need to find your own options. That is why Amazon is so active in developing drone delivery, patenting towers in which they could “nest”, and trying to organize people to work for them as couriers on their way home or to work.

In 2018, the company launched the Delivery Service Partners program. Entrepreneurs who sign up can hire drivers and get up to 40 trucks from Amazon to deliver packages from warehouses to homes. The company wants to hire at least 1,000 of these “partners”, each of which will receive between $75,000 and $300,000 a year. Not so bad for a small business owner who is also given good credit to start. nine0003

But even a few thousand private entrepreneurs will not cope with the required volume of orders. Plus, what if one of them “falls off”? A few days without parcels for the residents of the town? Amazon can’t take that much risk.

Robots must eliminate these shortcomings. They are easy to replace, do not take up parking space, do not confuse parcels and do not require regular salary increases.

The con

Amazon came to the idea of ​​ground-based delivery robots quite late, and its path in this area promises to be difficult. These robots are like self-driving cars, only with more parameters to worry about. Highways and tracks are more or less regulated, they have a structure and a set of rules that must be followed. Sidewalks are more intuitive. There are no red traffic lights or specific lanes to navigate. A robot that travels the streets or delivers goods from America must be able to evaluate many more situations, and somehow navigate its surroundings. Take into account that a door may open in front of him, watch the animals and their leashes, check if there is a puddle or broken tiles in front of him, understand when he needs to cross the road and how best to do it. Even in the current age of unmanned vehicles, teaching AI to respond to all these situations will be extremely difficult. nine0003

Scout still uses machine vision technology, more than a dozen cameras and lidar to help avoid obstacles. So far, only six cars will be released on the roads – to collect information and test the operation of systems.

Considering how many companies are going in the direction of courier robots, you might think that the future is definitely theirs. Especially when you have unlimited Amazon finances. But Brian Gercky, head of Open Robotics, which supports open hardware and software in robotics, has some doubts:

It is not yet clear that this market exists. It may turn out that there is no economic sense in such robots. It is hard to imagine that they were better at moving along the sidewalks than the person for whom they were created. A non-standard staircase, an unexpected obstacle, a careless passerby – and your package will never be delivered.

The only advantage the messenger robot has so far is that it never gets tired. For the rest, so far – solid minuses. He will not be able to open the gate or the door, he will not be able to clarify the way. And, if the story with electric scooters has shown something, people will not give up their sidewalk so easily. Seeing a self-satisfied robot taking their rightful place, some will want to show him who is the boss in the house. Many Scouts will be broken or stolen, that’s guaranteed, nothing can be done about it. A system that could provide complete security for a small expensive device does not yet exist. nine0003

Argument “for”

For many, interacting with a Scout will be even more enjoyable than working with a human courier. From the point of view of an Amazon customer, there is nothing complicated here. You buy a product, you receive a PIN code on your smartphone (and email), after a few hours you receive a signal, open the door, see the robot, enter the code, open the slot and pick up your package. So far, the disadvantage here is that if you are not at home, there is no one to enter the PIN code, and the package will not be delivered. But this is easily solved. It is enough to give the person the opportunity to choose the option to leave the package at the door. Then delivery by robot will not be much different from delivery by people, plus the robot, with its cameras and GPS, has a lower chance of making the wrong door. nine0003

In order not to annoy pedestrians, the Scout will move at an average walking speed. Perhaps even adjusting if the flow starts to move slower or faster. Bob Doyle, vice president of Robotic Industries, says that this will allow the machine to quickly become accepted among people, “to join their environment.” He also compliments Scout’s design:

I think it strikes a good balance. He looks friendly enough that people don’t kick him, but not so friendly that kids run up and hug him and stop him from doing his job. nine0011

The main thing is that the new technology opens up a large field for potential profit. And the one who first captures this market, as is usually the case with new technologies, will be in a big plus. Parcel delivery is still a highly inefficient process, with many stages, each of which can be an error or hitch. Full automation can solve a lot of problems, and save large companies a lot of money if it works out.

It’s not just Amazon who understands this. Literally a couple of days after the announcement of the start of the work of Skat, his courier bot, FedEx presented him with competition. Her device has even managed to participate in the show with Jimmy Fallon, demonstrating its ability to drive on sand and gravel. This SameDay Bot is said to carry packages for Pizza Hut, Walmart, Target, Lowe’s, Walgreens and several other major retailers. The inventor Dean Kamen, the author of the Segway and the all-terrain wheelchair iBOT, is responsible for its development. The FedEx and Kamen robot is expected to go live in July, after approval by the councils of selected cities. After several months of testing, they are even going to give him the opportunity to deliver goods from the United States to other countries (for starters, Canada). nine0003

They solved the problem with the perception of the bot among pedestrians in their own way. They have it a little more, almost the height of a person, and with a screen in the center, in which the robot will communicate its intentions. It is much more difficult to have a negative attitude towards a typewriter that says “Hello!” to you when you meet. And for the same children, he can write “Please don’t touch me J”. The same screen on the back shows when the robot is about to turn or stop. A similar technology was previously tested by the developers of unmanned vehicles. According to them, this reduces the number of accidents and, in general, misunderstandings between man and machine. nine0003

For Amazon and FedEx, the first few months of testing robots should allow companies to decide whether to supplement regular human couriers with them, or if the technology is still too raw.