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8 tips for an easier daycare drop-off for both parent and child

Is your baby or toddler headed to daycare this fall? If so, you might be feeling a little apprehensive about how your child will handle the move away from the comforts of home — and it’s likely you’re going through a bit of separation anxiety as well.

“With the first, it was like someone was just ripping my guts out,” says Heather Wittenberg, a mom of four and a child psychologist who specializes in the development of babies, toddlers and preschoolers.

That gut-wrenching feeling is natural, says Wittenberg. But parents shouldn’t fret. Kids often adapt quicker than we expect, and attending a daycare where your tot can interact with new kids, other people and new experiences can be a good thing.

“We know from the research that a good daycare is very positive for your baby’s growing independence, learning and socialization,” Wittenberg says.

But to make that leap, we’ve rounded up a few tips to smooth the transition to daycare for both parent and child.

Bring something famliar from home — like a stuffed animal or blanket — can help kids with daycare transition.Shutterstock

For the child

1. Bring something familiar.

A reminder of home will make those first few trips to daycare a little easier and provide comfort on difficult days. Wittenberg recommends “anything that smells like home” for babies. That might be a lovey, blanket or mom or dad’s T-shirt or other clothing item. A laminated family portrait that an older child can hold onto can help too.

2. Create a goodbye ritual.

Jennifer Davis, the head teacher of a 2-year-old class at Michigan State’s Child Development Lab and child care facility, recommends families create a consistent goodbye ritual to create a fuss-free drop off. That might mean giving a high-five, saying, “I love you,” or a kiss on both cheeks — whatever feels natural to the parent and child. “Make sure you do the same routine each time, so your child knows what to expect,” she says. This daily sendoff helps set a “limit for yourself too,” so you won’t be tempted to linger at the door, making the goodbye harder for you both.

3. Talk it through.

Even the youngest babies will benefit from parents talking through what this new thing called daycare is going to be like, says Wittenberg. For example, you can say, “Starting tomorrow, we’re going to drop you off at so-and-so’s and there are going to be other babies there, and you’re going to have lunch and play with these toys, and then after naptime and snack, I’m going to come pick you up.”

“The baby is picking up on the cadence and the emotional tone and they’re going to get a sense of reassurance,” says Wittenberg. “It gives them a sense of predictability and that everything’s going to be OK.”

Repeat the story once daycare starts for continued reassurance. Reading a picture book about going to daycare is another option, as is sharing a picture of the teacher or classroom.

4. Try a gradual start.

If possible, let your child ease in to daycare by starting him off with a part-time schedule.

“The ideal transition into daycare is one that is gradual, so maybe you’re going with them for an hour one day, and the next day, you’ll leave them there for 20 minutes to play while you go get a coffee,” says Wittenberg.

Many daycare providers will recommend a similar gradual start, beginning with either a couple of half days or starting on a Thursday, rather than Monday, so the child or baby doesn’t immediately plunge into a five-day-a-week, full-time schedule.

For the parent

5. Do your research.

Every working parent has likely read a daycare horror story or two in the news, making our fears about sending kids into the arms of strangers that much harder to face. Both Wittenberg and Davis recommend putting in the hours to research the best provider for your family. Ask plenty of questions like, “Is your staff CPR trained?” and make sure they’re readily providing answers that assuage those fears.

If you’ve “done your due diligence picking the right place,” including observing the staff in action, “then you can tell yourself the rest of it is your normal parent anxiety,” says Wittenberg.

Don’t be afraid to trust “that gut feeling you get when you walk in,” adds Davis.

6. Create a night-before checklist.

Daycare veterans will likely tell you one of the hardest things is actually just remembering to pack all that stuff! Babies need bottles filled and labeled, bibs, pacifiers, crib sheets and more, not to mention diapers, wipes, extra sets of clothes and possibly lunches and snacks — oh, and don’t forget the check.

Post a daycare checklist near the front door or on your phone to help remember daily items, but also seasonal stuff like sunscreen and hats or boots and hats and mittens, advises Davis. Pack everything the night before and you might just minimize a bit of that morning chaos, improving everyone’s mood!

7. Do regular check-ins.

Letting someone else care for your baby can make many parents feel a loss of control. You might worry about how much they’re sleeping or wonder who their favorite friend is at daycare. Foster a rapport with the provider to make asking such questions easier. It’ll provide a better glimpse into their new world away from home — hopefully one that makes you both happy. “It goes back to communication,” says Davis. “At pickup and dropoff, you can have some of these conversations with the teacher.”

Don’t be afraid to ask the daycare for advice on how to ease this transition, says Wittenberg. “Daycare providers are just a wealth of knowledge,” she says. “Good ones will have ‘been there, done that,’ and will be able to walk you through some recommendations.”

8. Expect some tears.

It can take anywhere from one day to four weeks, depending on their temperament, for a child to adjust to daycare, says Wittenberg. Until then, you might see a few tears upon pickup.

“The kid has been saving it up all day. Everyone needs to decompress after a facing a new social situation and your baby can’t do it any other way but crying,” says Wittenberg. “It shouldn’t make you question your decision unless it goes on.”

Those tears are also an important milestone for growing children as they learn to adapt to different social situations where there might be different rules than at home. “It really helps them with flexibility and adaptation,” says Wittenberg.

councils of educators / City news / Moscow website

Education

September 27, 2020 at 12:05

E. Samarin. Mos.ru

On September 27, educators and other preschool workers celebrate their professional holiday. Experienced teachers told mos.ru that it is important that going to kindergarten does not become a punishment for the whole family, but brings joy.

The first trip to kindergarten or returning there after the summer holidays is not the easiest time for children and their parents. Whims, tears, quarrels and disputes leave few people indifferent and add stress to family everyday life. But, fortunately, there are many pedagogical and psychological techniques that will help you more easily survive this state and adapt to new conditions.

Experienced teachers of Moscow kindergartens, who celebrate their professional holiday on September 27, shared their secrets of mastery. They gave parents and their colleagues some practical advice that will help them understand each other better and support their children.

Family climate control

When parents decide to send their child to a kindergarten, the main question is how he will cope there, not knowing how to seem to be elementary things. Not knowing how to use the potty, dress, eat calmly, or study diligently. He frantically begins to teach everything at once. Although experts do not consider this to be the main thing. According to them, it is important to prepare the child for kindergarten psychologically , and the rest will come with time.

Such training should be based on love and understanding, says Svetlana Tulaykina, an educator with 17 years of experience. “If a child has confidence in the world, if the family loves and accepts him, then he will feel protected, he will be able to calmly enter the children’s team and accept a new adult,” says the teacher of school No. 236.

challenge to grow up in one day , says Yulia Yakubovich, teacher of the preschool department of school No. 1357 “On Bratislava”, which last year won the title of “Teacher of the Year”.

“You are big now, go to kindergarten, stop wearing diapers and throw away the pacifier!” It is difficult to adapt to such drastic changes. It is enough for a baby to start with the fact that he is in a new place and without his mother. The rest can be done later. At first, it is necessary to reduce stress factors, ”she notes.

Going to kindergarten is compared to changing jobs for an adult. The child also experiences excitement, anxiety, fear of the unknown. Only for him they are three times stronger. So, first you need to create a comfortable psychological climate. « It is important to help the child not be afraid of a new environment, to teach them to interact calmly and confidently with their peers. Parents can create an environment suitable for this, come up with situations of mutual assistance, interesting game moments, ”says the teacher of the preschool department of school No. 354 named after D.M. Karbysheva Daniil Semichev.

Acquaintance with a new world

Teachers recommend starting preparations for the garden with stories about what kind of place it is. At first, you can just walk nearby, watch how the children play on the playgrounds, communicate with the teacher, and how they are taken home. Svetlana Tulaykina advises to play in the kindergarten at home: choose toys, one of which will become a teacher, and the rest – children. They will help show ordinary situations: lunch, quiet time. So you can gradually form a clear image of the kindergarten. ” Be sure to adjust the daily routine to the one that will be in kindergarten. Roughly imagine what menu will be in there, and cook the same dishes at home. Usually, a summer is enough for such training,” says Svetlana Tulaykina.

The adaptation process is individual: it all depends on the child’s ability to communicate, personal characteristics and his environment. “If he communicates regularly with other children, as a rule, adaptation is faster. But more often there are children who need a gentle process. When at first they are brought in for a few hours, they are gradually introduced to the premises and educators, who must set the child in the right way, ”says Daniil Semichev.

According to Yulia Yakubovich, there are children who are ready to stay in kindergarten almost immediately for the whole day, and there are those who should be picked up in an hour. And teachers don’t see anything wrong with that. There are special techniques that will greatly help families. “Bring not Petya or Dasha to the garden, but a doll or a bunny. Show him toys, a locker, guys with your child, and then put him to sleep on a beautiful bed. The next day, Petya and the bunny will stay in the kindergarten together, and then they will tell their mother how the day went. Let a bunny go to the kindergarten, and Petya will be in the role of an adult who takes care of him, ”Julia shares.

How long it takes to adapt depends on the individual case. If the baby did not stay with anyone except his mother, he will not get used to kindergarten right away. “Such a child is smoothly introduced into a new regimen. At first, you can come not in the morning, but for an evening walk, so that he can see that the children are being taken home and no one is left in the kindergarten. Literally in 10–15 minutes, he will be able to understand that it is safe and interesting here,” says Svetlana Tulaykina.

Definitely no

When everything goes according to plan, the child gradually gets used to the new place and environment, it becomes easier to let go of the mother, the tears go away, and the reactions become calmer. To understand whether this is so, the behavior of the child will help. If he starts to give a hand to the teacher, goes to his arms, does not reject, then the adaptation is going smoothly, with benefit and the desired results, says Daniil Semichev.

At the same time, the child can still sometimes be capricious and say that he does not want to go to the kindergarten. And such situations should also be taken calmly.

“In a conversation, it is important to set the child up in a positive way. On the way home, you need to ask him what was the day, and look for as many positive moments as possible in his words. And the teacher can also interest the child in what will happen tomorrow. We can say that without him nothing will work, that he is a real assistant to the educator, focusing on his strongest points, ”says Daniil Semichev.

If the child categorically refuses to go to kindergarten, the reason must be found. Maybe it’s just hard for him to part with his mother. It is worth trying to talk to the child: for example, offer to show the teacher and the children what beautiful new clothes he has. Gradually it will be easier to leave. Playing situations will help to figure out other reasons – you can ask the child what he did, with whom he played (naming the names of the children), what fairy tale the teacher read, what they ate for lunch and about something else. “It is important to bring the child to positive emotions during the conversation. When a mother asks about the negative, the child understands that she is interested, which means that she needs to think and talk about it, ”advises Svetlana Tulaykina.

At the same time, if parents meet the hysteria of a child who does not want to go to the garden and turn around home, then nothing good will come of it. This will be repeated frequently. “On such a day, it is better to pick up the child earlier if it is very difficult for him. He must understand that hysteria is not an option. I think that the educator will meet halfway and give the child a little more attention, ”adds Svetlana.

Secrets of parting

Experts call the moment of parting a child with a parent the most problematic moment – when you need to say goodbye in the locker room and go in different directions. Then it is easier for the group to get distracted and switch. A farewell ritual can help here. One of the well-known tricks is called “kiss in the pocket” or “kiss in the palm”: the mother kisses the child on the palm, he can “put” this kiss in his pocket or locker, where it will be stored while the baby is in kindergarten. You can also give him a toy or a handkerchief that smells like home – everyone will have something of their own. And then the mother will say when she comes, and the child will wave his hand at the door or from the window.

All positive attitude can disappear in the locker room where the children are crying in unison. In such a situation, educators are advised to choose another time to join the group – a little earlier or a little later than strongly crying classmates. On the way, it is worth discussing this with the child: to tell that other children may not yet understand how fun it is in a group. And according to Daniil Semichev, children who adapt more easily can be taken as assistants to the educator so that they attract crying children to the game.

Conflict of interest

In a group of children, as in many adults, conflicts are far from uncommon. Especially in the early days, when the kids are not yet very familiar with each other and the new rules. The task of parents is to understand the cause of the problem, support the baby and teach new ways of expressing feelings, not to bite and fight, but to play together and negotiate, says Yulia Yakubovich.

Another helper is fairy tale therapy. You can read a book together with your child, where there are moments illustrating the situation. This should be done emotionally, but calmly reacting to the behavior of the hero. And then you need to analyze the text together.

“Answer the questions: what was done wrong, was the offender pleased that you felt in his place, remember, we had the same situation, let’s think about whether your behavior was right? When a child looks at the situation from the outside, it will not cause psychological damage to him and will allow him not to repeat negative actions, ”says the teacher.

According to Svetlana Tulaykina, it is important to ask how you felt, why do you think the other child did it. “It is necessary to analyze the situation and help to survive it. At the same time, try not to go into negative directions, but to understand, listen and suggest how to proceed further, ”says Svetlana.

Experts repeat: it is impossible to make a child never get upset at all. “Kindergarten has its own regime, where you have to adapt to others – all this is not the same as with mom. The child experiences different sensations and emotions. But children who have a fairly stable psyche go through this process normally, ”recalls the educator.

Parent training

Kindergarten is a new stage for the whole family. Parents need preparation for it just as much as their children, and maybe even more. “Children usually go to kindergarten for the first time with a desire and great interest. The main thing is to support this mood in the child. And the parents themselves should not worry, ”advises Yulia Yakubovich, who will also soon have to go through all the stages of adaptation with her second child.

Today, caregivers communicate with parents and send them photos using gadgets. “Parents like it, and they are calm, and if mothers are calm, then the children are fine!” Julia adds. She recommends preparing yourself in advance for parting with children, and starting to accustom them to new people as early as possible. “Let guests come to you, relatives come. This will help the child to socialize faster and not be afraid to be left without a mother, and parents to be calmer. Trust teachers more, they are professionals in their field! There are no random people in this profession,” says the teacher.

It is necessary to create a strong and most important tandem in this situation between teachers and parents. “It is important for parents to listen to educators, who, as a rule, are knowledgeable and prepared people. The educator must receive and analyze information about the child and advise the parent on techniques that will help at home, ”says Daniil Semichev. According to him, it is important for parents to tell as much as possible about the child – his environment, habits, taste preferences. Then the teacher will be able to better navigate and help.

Mustachioed nannies: four interviews with unusual kindergarten teachers

Professional first aid

Techniques for easy adaptation can be found on Internet resources, in expert publics, and special literature. Svetlana Tulaykina, for example, recommends Anna Bykova’s book “My child goes to kindergarten with pleasure!” to parents. She helped caregiver during her third child’s kindergarten preparation. Prior to this, Svetlana had to face the difficulties of adapting her middle daughter – they lasted about two years. In difficult situations, Svetlana recommends that parents figure out why the child is having such a hard time and, if possible, take a step back – take the child back to the group for only a few hours.

Educators-psychologists who always accompany children in the kindergarten will help to find the cause of the problem faster. By joining forces, the educator, psychologist and parents will definitely find a suitable solution together, notes Yulia Yakubovich. In this case, the child will not have to put pressure.

« The child is not to blame for anything, everything depends on the environment in which he is. Therefore, it is important to act as much as possible in his favor. If the adaptation process is difficult and long, it means that his body requires it. It happens that there are no special problems, good contact has been established with the teacher, but the child psychologically does not accept kindergarten. You need to work at his pace, use different techniques and act progressively. Sometimes, changing the group is enough to solve the problem. Perhaps the situation will immediately become different, ”adds Daniil Semichev.

Tips for caregivers

Caregivers who receive a new group of kids also need their own adaptation. They also get used to the team, get acquainted with the interests and characteristics of each. This will be helped by several recommendations given to colleagues by our interlocutors.

To reduce the worries of parents, Svetlana Tulaykina advises getting in touch with them in advance using instant messengers or social networks. The teacher told about a case from practice that instantly removed many parental fears: educators, knowing that a younger group would come to them, recorded a video in which they told about themselves and the group. “They showed what beds and toys are there, how clean and bright it is, how they are waiting for the children. Parents saw that their children were thought about and cared for, and it became much easier for them,” Svetlana explains.

Another technique helps children get used to new circumstances, for whom phrases like “mom will come soon” or “mother will come after dinner” sound very abstract. “In the group, we hang a calendar with pictures or photos of children. On one they wash their hands, on the other they dress for a walk and have lunch. So the child visually understands what remains to be done until the moment when the parents arrive, ”says Svetlana.

Yulia Yakubovich is helped by digital technologies, which in her hands become not just entertainment, but a source of information for children. The teacher makes QR codes: “I place a fairy-tale character with a code in the locker room, which, if you look at him through a magic window (tablet or phone), will welcome everyone and invite you to meet. The child will be interested in communication, it will be easier for him to be distracted and enter the group. The same hero can ask the kids about their mood or convey a message. Julia even hangs QR codes on trees and verandas while walking. There she hides interactive tasks, hints or answers.

And the main life hack from Daniil Semichev is to make the group not just a room with shelves and toys, but a space for children’s realization. “In such a place, a child can take any thing that he likes. He always has the opportunity to change activities if he is not ready for it, even if he moves away from the regime a little. For example, if there is a lesson in mathematics, but one of the children does not want to, he should be given the opportunity to do something else, ”says the teacher. He agrees with the opinion that0015 environment can become the third educator for the child and the process of adaptation to a space that the child likes and created especially for him will go much better.

D on ’ t panic

Successful adaptation to kindergarten is important for everyone: the child, parents and caregiver. If possible, experts advise not to rush each other too much and not to forget who is an adult in this situation and who is not.

“One can wish for peace of mind and acceptance of new life circumstances at a more relaxed pace. To learn and learn more – knowledge is everywhere today, the main thing is desire. The desire to make our children’s childhood happier, to live joyfully in kindergarten and find many new friends there, including among educators,” sums up Svetlana Tulaykina.

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According to the agreement, persons over 16 years old can pick up from the kindergarten. My son is 14 years old 6 months old.

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asked
2016-01-18 15:39:40 +0300

Hello. A lawsuit was filed to amend the education agreement. According to the agreement, persons over 16 years old can pick up from the kindergarten. My son is 14 years old 6 months old. I followed the pre-trial procedure: I submitted an application for permission, with a notarized power of attorney, to pick up from the garden: a brother of 3 years 8 months and a sister of 6 years 8 months, was refused, citing the psychology of Mukhina. I was given a service contract to the court (irregular working hours, travel certificates, references for the eldest son, certificates that the husband works until 20:00 and cannot pick up the children from the kindergarten, explained that my parents are seriously ill and also cannot pick up certificates in regarding them, she asked the court to request it on her own) as a result, she lost the first instance. I haven’t received a complete solution yet. I’m preparing an appeal.
I would like to know if there is a practice in such cases

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2016-01-19 06:11:01 +0300

Hello, we do not have a law that prohibits a person under the age of majority from picking up a child from kindergarten. Write an application addressed to the head of the preschool educational institution in which you ask to give your youngest child to the eldest and indicate that you take full responsibility.
According to subparagraph 3 of paragraph 1 of article 18 of the Federal Law of June 24, 1999 No. 120 “On the fundamentals of the system for the prevention of neglect and juvenile delinquency”:

who have reached the age of 18. Children cannot be transferred to minors, since at this age full legal capacity does not yet come, they are responsible for themselves only within the framework outlined by the Civil Code of the Russian Federation. Their legal capacity is determined by Articles 26 and 28 of the Civil Code of the Russian Federation.
Explain to the caregiver that you are working, the husband too, and if they refuse you, they will have to stay with the child until 20 pm and wait until dad comes for him, but I think they will not like this option.

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2016-01-19 07:07:49 +0300

hello. the fact is that they wrote a statement to the head and applied a notarized power of attorney to their son. But given the agreement with the preschool educational institution, you can pick up there from the age of 16, despite the Civil Code. Accordingly, rights 16 and 14 are the same…
We were told if we pick up after 19:00 they will call the PND or guardianship and will draw up and register as a dysfunctional family.
I lost in the court of first instance. (the court is based on the age of majority, but then the preschool agreement is contrary to the Civil Code (because it allows you to transfer younger children from the age of 16)

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2016-01-19 07:54:59 +0300

Irina, can you send the contract, lawsuit and court decision to e-mail? You have appealed the decision of the court, do you want to file a complaint? e-mail jurist-konsult2014@yandex. ru

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2016-01-27 10:48:03 +0300

a reasoned decision is not yet ready, despite the 199 Code of Civil Procedure.
I am quoting clause of the agreement:
in accordance with clause 2.4.4. agreements on education for educational programs of preschool education: the customer (parent) is obliged to ensure that the pupil visits the MBDOU in accordance with the internal regulations of the contractor. Personally transfer and pick up the pupil from the educator, not transferring to persons under 16 years of age. If the customer (parent) trusts other persons to pick up a pupil from MBDOU, submit an application indicating the persons and a copy of an identity document who have the right to pick up a child from MBDOU

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2016-01-27 10:52:31 +0300

Yes, I’m going to appeal. since the decision is not yet ready (more than 5 days have passed …) a short appeal has been filed, with a request to send the decision by mail to my address, in order to prepare a full appeal.

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2016-01-28 09:07:52 +0300

the decision states that the evidence base under Article 450-451 of the Civil Code was allegedly not provided

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How to make money on joint purchases: tips from an experienced organizer

06/16/2017

Alexandra Shilova from Nadym has been organizing joint purchases since 2012, but this work became her main source of income only a year ago. Today, the wife and mother of two children spends all their free time collecting and sending orders, and the customer base from a small town in the Yamalo-Nenets Autonomous Okrug has several thousand people.

We spoke with Alexandra to find out how she has been successful and why honesty is the best way to deal with collaborators.

History: Alexandra works as a printer. She applies images to business cards, certificates, t-shirts and mugs. Piece work – salary depends on the volume performed. For more than a year there have been practically no orders for printing, so joint purchases for her are the only way to bring money to the family.

“The first client is myself!”

— Alexandra, when did you organize the first joint purchase in Sima-land?

— I started working with Sima-land in 2012, but at first it was not a joint purchase, but my own order. Then the daughter went to kindergarten. On behalf of the parent committee, I needed to buy stationery and toys somewhere.

I opened a search engine to find a store with low prices, and accidentally came across Sima Land. I liked the assortment and the fact that the store is located in the Urals, not very far from us, which meant that purchases would be delivered quickly. I ordered everything for the kindergarten and some little things for myself.

– Did it seem like a one-time purchase to you then? How did it happen that you became an organizer?

– I told about good prices at work, the girls looked at the site, they found something. We decided to get together. I made a joint order because I already knew how to organize a joint purchase.

Then, in exactly the same way: I walked through my own, asked who needed what, told me about Sima-land. People liked the idea: all goods are available in our city, but shops buy them in the same Sima-land, and sell them for 2-3 times more. Then I began to perceive the joint venture as a hobby – I like to do purchases, help people save money.

— How did you start making money on joint purchases?

– I worked for friends and acquaintances, but then I thought, why not start taking orders from other people? It became interesting to me. One client advised me to create a group and attract people there, advertise in all the communities that we have in the city.

Together we made a plan, and for this he asked for only one thing – not to take an organizational fee from his orders, that is, to give him goods at the price of the site. I agreed. My group began to grow and prosper, people began to recognize me and recommend me to friends. It’s nice when a person, contacting me for the first time, says that he was recommended to call here.

“There are many clients, everyone needs help”

The boxes barely fit in the stairwell.

— You say that you send an order and receive a car twice a week. How much time does it take to collect orders, receive, sort, issue?

All free time. My husband goes to work, and I work from home in the same way. I sent the children to kindergarten, finished household chores, sat down at the computer. Processing an order takes time, because there are a lot of applications, everyone needs to respond and accept the order. And write every day!

On the day of sending the order, I can sit down at the computer at 12 noon and work until 17:00 until the application is completed, agreed with the manager and sent for assembly. In fact, it all takes a very long time. You need to find contact with each client: help someone choose a product, advise someone what is best. And, of course, I can’t refuse, it’s my job to help people! It seems to me that I will let all my customers down if I give up joint purchases.

— Is it difficult to reach the minimum order amount?

– No, there have been no problems with this for a long time. Previously, I had to order something for myself, adjust to the schedule of salaries, advances, collect orders irregularly. Then I started to send an order once a week, and with the advent of a remote warehouse, twice, so that I could receive and issue purchases faster. Now there are many participants, the order amount is always much more than the minimum. When the customer base has been developed over the years, then the volume of purchases is large.

— Who are your customers and what do they order most often?

— Clients are varied, but mostly women. There are many mothers – both experienced and those who are just about to give birth. That is why they order a lot of children, especially before the New Year – everyone wants to buy gifts. This is the pinnacle of work. Then – February 23, March 8, Victory Day.

But in fact, all customers are different. There are even children! I communicate with them, I ask if my mother knows or not. It was such that one girl of 13 years old made an order with me and I called up her dad to find out if he was aware that his daughter was making online purchases? It turned out that yes, everything is in order, the order will be paid and I don’t have to worry! And the girl chose something for herself from the office and a gift for her mother on March 8.

— What service do you offer to your customers? Do you deliver goods?

— No, we don’t have a car, but now we are thinking of expanding. All products are collected from my home. But it’s convenient for them. I give out purchases in convenient packaging so that a person does not have to stand, wait, freeze or sweat.

There is a secret of excellent service – a good attitude towards the client. I am always friendly, never go to conflict. Everyone can agree. And I can do it, although the conditions are the same for everyone!

“Even children help”

— Is it difficult to take bulk orders? Who helps you unload the cars?

— My husband helps because I usually get 40-50 boxes of different sizes and weights. 50-70 boxes come out on the eve of the holidays.

With him we receive all this and take it home. We have no assistants, sometimes a neighbor, a young high school boy, brings in a few boxes for a small fee.

It also happened that they received 2 cars with a load on the same day. It was just before the New Year, one car was running late, the other ahead of schedule. It turned out that they arrived on the same day. But it’s good that we didn’t receive them immediately, but at different times … We managed to take a break. In general, work is not always easy, but this is a favorite thing that brings money.

— Do you manage to combine the duties of mother and wife with the role of the organizer of the joint venture?

– It takes a lot of time, but I manage to work out lessons with the child, take the youngest to kindergarten, cook food, clean up. In principle, there is enough for household chores. And the children also help me – they are very interested when we receive the goods, because I want to touch and see everything. Here we use them.

“All difficulties can be solved with a manager”

— What difficulties do you face in your work?

— There are unpaid orders. A person simply does not pick up his purchase. But I do not lose heart, but just sell it through social networks.

The big difficulty is if marriage comes. The solution of this issue is sometimes delayed for a long time, the problem must be monitored all the time. You need to wait for the decision of the company, and then send the defective product back, wait until it arrives at the warehouse until it is accepted. And only then the money is returned to my account, which I then send to the client.

Sometimes accounts get lost. We have to wait and check documents, request new ones. But the most important thing is the return of the goods. The claim can be considered for a long time, and then denied. But we’ll fix it. Moreover, my wonderful manager helps to deal with all the problems.

Order sorting takes several hours.

– Do you support the opinion of Yuri Ilyaev (an experienced organizer of joint purchases from Yekaterinburg, the hero of another of our publications) that the organizer should never change his personal manager?

Yes. I completely agree with him. My manager, Gleb Esipov, knows me inside and out. He knows how and on what days I work, when I send an order, where the car should arrive and what problems may arise.

Once I placed an order and they sent me the wrong bill with double the amount. I could not solve the problem, because the order had already been transferred for delivery. Gleb was not there, but the next day he fixed everything – quickly and without any difficulties.

— Speaking of ordering. You managed to register in the new joint purchase service and even posted in your group on VKontakte a self-made instruction on how to work in it. Did you like him?

— The service is convenient, I use it, but I’m not ready to switch to it completely yet, because I have a lot of regular clients in social networks, they are used to working with me there.

It would be great if you could communicate with the client inside the system – chat, calls or something else to contact the participant. If you improve the service, it will be great.

“Being honest is the secret”

— How do you want to develop as an organizer?

– I want to change the place of issue, because with two children, the reception of goods often turns into a complete mess. Although it will not be convenient for everyone to come to the office – employees often pick up their orders in the evening, at hours when I will no longer be sitting in the office.

— What should an organizer be like so that customers come back for shopping again and again?

– He must be trustworthy. It is important to explain well all working conditions and non-standard situations. For example, for purchases from a remote warehouse. This is a product that is out of stock and needs to be waited for. People believe me, they order, pay and wait for their item with me. And no one is worried that I took the money and spent it somewhere. They paid for their purchase and are waiting, and I always notify you that the goods can be picked up!

And you also need to be serious about marriage and re-sorting (the case when the wrong product arrives that the buyer needs). When the goods arrive in the wrong quantity, I immediately put the person on the next purchase and be sure to return the money for what did not come. I didn’t have such a thing that I hold up somewhere, hide, overestimate prices.

• Tell your loved ones about the opportunity to buy quality goods at low prices.
• Create a social media group and hold a raffle to let people know about you.
• Handle all requests diligently . Customers appreciate the organizer’s timely responses.