Apple at home advisor salary: Apple Support Advisor – Careers at Apple

Apple Support Advisor – Careers at Apple

As an Apple Support Advisor, you’ll share your love for technology with others. And that’s just the beginning. A new beginning. Because this can be more than a great job — it can be a rewarding career.

Locations: United States, China, Ireland, Singapore

Save someone’s day. And be amazed by what it does for yours.

When people contact us for help, an Apple Support Advisor responds. You’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access what they’ve come to love from Apple. We’ll count on you to manage their experience throughout the process, using your own personal touch. There’s no script, just some helpful training. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Shaunte is an Advisor who’s becoming a mentor.

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Grow into your role. And beyond it.

Apple has always been a learning community, which is why — today more than ever — everyone here is seen, heard, and valued. You’ll be part of a culture of open dialogue and supportive feedback, where leaders take an active role in your professional development. You’ll get regular coaching and mentoring to help you sharpen your skills, and access to all kinds of resources to promote your career, whether you explore a different Apple Support role or move into leadership. Over time, you’ll gain valuable experience to help you succeed in practically any job. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.

We expect everything from an Advisor that our customers do.

For years, Apple has been recognized as a leader in customer support, and there are thousands of reasons why: our customer service advisors. Some are tech savvy simply because they’re passionate about using technology to do what they love. Some go deeper: They’re interested in what makes devices work from the inside out. We welcome both — and everyone in between — as long as they’re also curious investigators, technical problem solvers, and good listeners.

We’ll train you to be the best. Before you help customers, we’ll help you. You’ll learn Apple technologies and get familiar with our approach to customer conversations.

Viviana gives her team what they need to succeed.

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Where managers are leaders.

As an Apple Support Team Manager, you’ll lead by example — through inspiration rather than simply instruction. You’ll build diverse, highly collaborative teams by using open, honest feedback to develop each team member’s talent and skills. As a mentor, you’ll challenge your people to help them get the most out of their careers, and themselves. We look to leaders to demonstrate our values, cultivate an environment of success, and become an important part of Apple’s continuing story.

Enjoy the benefits of being our most important resource.

Apple’s most important resource, our soul, is our people. Our benefits help further the well-being of our employees and their families in meaningful ways.*

• Health and wellness coverage
• Apple stock discount
• Charitable contribution matching
• Educational reimbursements
• Employee pricing on Apple products

Apple Support Advisor Opportunities

See which role best matches your experience.

Apple Support Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. You’ll be well prepared, thanks to some great in-person interactive training. Then we’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

See available Apple Support Advisor roles

Apple Support Team Manager

Bring your leadership skills to life by providing daily supervision and promoting the development of Apple Support Advisors. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular meetings and coaching sessions.

See available Apple Support Team Manager roles

Related Team:
Corporate Functions

Apple Retail Support Roles
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Bring people skills.
Learn tech skills.

Support and Service Team
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More opportunities.

* Apple benefits programs vary by country and are subject to eligibility requirements.

Apple at-home advisor pay

With the pandemic, remote jobs are gaining ground against face-to-face careers. Thousands of companies have begun to implement this method in the face of the economic crisis caused by quarantine, and Apple is one of them.

Undoubtedly, working from home has been key to complying with the restrictions imposed by the highest health agencies during 2020 and 2021. However, this work mode is still going strong in 2022, so Apple started looking for at-home advisors to fill these positions.

Apple at home advisor pay

Apple at-home workers will receive all the necessary technology and support to perform their work properly, as long as the employee fulfills requirements such as having internet and a computer, among others.

An Apple at-home advisor is dedicated to answering customer calls to advise them on what they need in case they have any problems with services, purchases, assembly, upgrades, or the use of devices. With this job, Apple confirms that it “supports the customer and technology“.

Home-based workers are the human contact the company offers its customers, so they are an essential part of the company. For this reason, Apple hires friendly, real, empathetic, and attentive people to solve any trouble or doubt that Apple users may have. 

Requirements 

Among the conditions and skills that an Apple at-home advisor must have, we can mention the following:

• Easily understanding and serving the customer.
• Swift problem-solving on the spot.
• Passion for their work and the user experience.
• Adaptability to different ages and styles of audiences.
• Ability to face a changing work scenario.
• Ability to help others and share acquired knowledge.
• A strong sense of teamwork and care for internal relationships to provide better service.
• Self-management and ability to work independently.
• Organization and task prioritization.
• Ability to multitask at certain points.
• Facility to solve technical problems.
• Interest in researching each product and service characteristic.
• Constant update of skills and specialized tools.
• Accept new challenges proposed by the company.
• Experience with iOS, PC, Mac, Tablet, Smartphone, and other Apple electronic devices.

Benefits of an Apple work-from-home job

Apple offers several advantages and benefits to its employees, either full or part-time, to promote a good working environment. In addition, employees will have great growth not only professionally but also personally, which will allow each one to aspire to a higher position within the company.

• Paid vacations.
• Discounts on Apple products and services.
• Discounts in selected stores.
• Equal opportunities.
• Social inclusion. Gender and labor equality. No distinction between race, religion, color, sex, gender identity, sexual orientation, national origin, veteran status, or disability. The important thing is to be qualified to fill the job.
• Applicants with a criminal record may be considered according to the law.
• Payment for apprenticeships in different company technologies, products, and services.
• Ongoing training through online meetings.

Types of Apple at-home advisor 

There are three different opportunities to work for Apple from your home office, attending to customer requests. Depending on the position, the Apple at-home advisor pay will be.

• At Home Advisor

Apple at-home advisors are workers who function as the main voice of the company, as they are the first contact with customers. Their main task is to answer any questions that users may have about Apple services or products, solving any problems. The technical support they offer customers is exclusive and professional, so it is necessary to have accurate knowledge and, above all, to have listening skills, empathy, predisposition, kindness, attention, and sympathy to meet all users’ needs and thus improve their experience. 

• At Home Team Manager

This position is for the person in charge of supervising an at-home team, resolving their doubts, and promoting employees’ development, skills, and knowledge. The manager must be able to explain how to solve a problem most simply so that the advisors can pass this information on to the customers who need it.

In addition, the at-home team manager must manage each one of the Apple customer support, follow up on them, and lead the online training program meetings.

• At-Home Area Manager

This employee works with each team’s team manager, delegating tasks according to the number of employees, sectors, etc. The At-Home Area Manager should supervise the work of all other employees working from home and be present at training meetings.

The supervisors must be trained to advise on any commercial and marketing issues. 

What is the Apple at-home advisor salary in 2022?

Apple at-home advisor salary varies by position. An average wage is $31.38 per hour; some earn $11 and, in more senior roles, up to $59 an hour. A home-based worker can make about $1,255 per week, equating to $5,439 per month.

The average annual salary for an Apple at-home advisor is about $79,000 in 2022. The Apple support salary can range from $19,500 to as much as $140,500 per year. 

References:

• “Apple – Careers at Apple – Apple At Home Advisor (SG).” Apple, https://www. apple.com/careers/sg/aha.html.  
• “Apple Work From Home Jobs: What You Need to Know.” The Work at Home Woman | Legit Work From Home Jobs, https://www.facebook.com/TheWorkatHomeWoman, 6 July 2022, https://www.theworkathomewoman.com/apple-work-from-home-jobs.

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Apple employees use Android smartphones to keep trade union chats secret / Sudo Null IT News
Annie Bronson

February 20, 2022 at 5:37 pm

Smartphones from an IT company

Employees of several Apple Stores in the US are unionizing. Discussions about this move are held in secret from the authorities; employees use Android smartphones to avoid surveillance. Organizers of the association fear that Apple will try to dissuade employees from joining the union. nine0005

Apple has over 500 locations worldwide and over 270 in the US; The company’s retail segment employs more than 65,000 people. Sales through Apple’s retail stores and its website accounted for 36% of the company’s total revenue of $366 billion in 2021, according to filings with the Securities and Exchange Commission. Retail workers interviewed by The Washington Post say the company’s colossal profits have not affected them in any way. The rate at Apple stores ranges from $17 to $30 an hour, depending on traffic and location, they say, but that salary hasn’t kept pace with inflation. Employees believe that their knowledge and passion for products help drive sales and that they should be more fully involved in the company’s success. nine0005

In recent weeks, Apple has raised pay at a number of retail locations, but many employees say the increase doesn’t offset inflation and that they actually make less money today than they did when they first started at the company.

To hide their unionization plans from management, employees keep negotiations secret; they communicate via encrypted messages, often using Android phones to avoid possible surveillance by Apple. Employees at an Apple store report that management is talking to them one by one, assuring them that unions will only harm them, lead to lower wages and deprive them of benefits. However, initiative groups at two Apple retail stores, backed by major national unions, are already preparing to file with the National Labor Relations Board (NLRB), and workers at at least half a dozen other locations are in various stages of the consolidation process. nine0005

Apple Store employees’ efforts come at a time of resurgence in US unions after decades of decline. Since last August, more than 80 Starbucks locations have applied to join the union, and in December, a vote to join the union was held. Last month, REI’s Manhattan store applied to form a union. And employees at Raven Software, a division of Activision Blizzard, formed a union last month called the Game Workers Alliance.

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Apple Tech’s Remote Work Opportunities: A Secure Work-from-Home Solution: Current School News

Filed for work
by TMLT Editions
August 9, 2022

The remote work experience at Apple Tech has always been different, and customer support is no exception. Individual creativity comes together in this space where they are committed to the values ​​that make skilled work possible.

To reflect the world, Apple was created to support people as well as technology.

About Apple Technology

Apple Inc. American technology company specializing in consumer electronics, computer software and online services.

Apple is the world’s largest technology company by revenue ($274.5 billion in 2020) and since January 2021 the most valuable company in the world.

As of 2021, Apple is the world’s fourth largest PC vendor by sales and the fourth largest smartphone manufacturer.

It is one of the “Big Five” US information technology companies, along with Amazon, Google, Microsoft and Facebook.

Steve Jobs, Steve Wozniak and Ronald Wayne found an apple in 1976 to develop and sell Wozniak’s personal computer Apple I. Jobs and Wozniak registered Apple Computer, Inc.

How to work from home at Apple?

If you are looking to get a job at Apple, it is recommended that you become an Apple in-home consultant. nine0005

As such, your primary responsibility is to answer and resolve customer concerns via chat or phone at AppleCare.

College students at participating universities can apply for Apple Support College Counselor, who has the same core responsibilities as Home Counselors, except your class schedule is aligned.

In addition, Apple is hiring team leaders and area managers in-house.

This is in the Home Team Manager directly overseeing Home Advisors, who ensure that they resolve customer issues with services and products in a timely and pleasant manner, ensuring customer satisfaction. nine0005

All new in-house counselors, from entry-level to area managers, must complete paid training, which can last five to nine weeks, before they can begin work.

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Apple at Home Advisor Job Requirements

Below are a few general job requirements. Candidates for these in-home customer support positions must have certain qualifications, such as being a student or a chat agent.

As a result, interested college students can check with their campus to see if Apple is hiring from there. Any individual with a GPA of 2.7 or higher will be considered for initial selection. nine0005

For all other positions: non-students must have at least 2 years of technical education, whether in Apple products and operating systems or other technology companies such as Microsoft or Dell.

All applicants must pass a criminal background check. In addition to knowledge and technical requirements, At Home Advisors must have a passion for technology and helping people.

In addition, consultants need to motivate themselves, work independently, and easily multitask between different applications and systems. nine0005

Apple Tech Remote Team Opportunities

In your pursuit of a job at Apple, becoming an Apple in-house consultant is recommended.

1. Online Support

Create and develop online experiences that provide Apple support to customers around the world.

Work on our industry-leading help website, our support app, customer community forums, or social media as a member of this organization. nine0005

Other responsibilities include content editing and web content strategy and program management, in addition to user experience design (UXD) and graphic design (GD).

2. Technical and customer support

Become the face of Apple by providing real-time customer service by phone, chat or email.

Joining this team means you share your passion for Apple products and services and build relationships with customers, partners, or program members. nine0005

A job in teaching, communications or leadership can make all of this possible for you.

Someone will benefit from your help, whether you’re teaching a client how to do something spectacular or solving a technical problem.

Technical Support, Customer Administration Management, Program Support, Instruction Development, Training, Software Support Development and Administration are just some of the areas of responsibility.

3. Support for Apple Store

As soon as the consumer becomes a shareholder, a relationship is established between them. And this team is helping to ensure the success of this partnership.

At the Apple Store, you bring your own passions to life by helping customers achieve their personal ambitions. Syncing with clients, photo retouching, or even coding lessons are all possibilities.

Help consumers get back to their favorite Apple products by fixing their technical issues. Creative, Technician and Genius are available in some roles. nine0005

4. AppleCare Business Development

Help manage your Apple Care and Support packages, including AppleCare+ and AppleCare Protection Plan.

With longer warranties and support, improved service, and accidental damage insurance, this group gives customers peace of mind.

The team also supported the sale of AppleCare products to individuals and large organizations, and the management of these accounts by their staff. nine0005

Responsibilities include product and invoice management, sales forecasting and business development management.

5. Service Channel Management and Operations

Share your skills and passion for customer service with the Apple Store, AASP and ARC.

Your skills can be put to good use in developing repair methods, managing our worldwide service and parts supply chain, networking with service providers, or developing and delivering technical training. nine0005

Hardware engineering, planning, purchasing, service channel management, program management.

In addition, systems management, business intelligence analysis, instruction development, training, and technical content creation are just some of the responsibilities.

Apple Tech Telecommuting Options

At Apple, you can choose from a variety of work-from-home jobs. Find the option that best suits you.

1. Home advisor

We are looking for someone who can answer questions about our products and services and provide world-class customer service and troubleshooting.

By listening to our customers and using your technical expertise, creativity and enthusiasm, we can meet their needs and remind them that there are incredible people behind our great products.

2. Home Team Manager

You are responsible for the daily management and development of At Home Advisors. Customer focus, self-motivation and friendliness are all qualities that our consultants possess. nine0005

In addition, they like to successfully solve customer problems. The combination of regular online meetings and training sessions will allow you to follow the progress of your advisors.

3. In-house Regional Manager

Watch the team of Team Managers who manage our in-house consultants. This way you make sure that they all do their best to resolve customer complaints about products and services.

In addition to regular meetings and coaching sessions, you will observe the work and development of each of them. Supervisor. nine0005

This position requires business advice and solutions based on the needs of the company.

Still working remotely at Apple…

Waiting for an Apple Home Counselor

Home Counselors answer questions and resolve customer issues related to Apple products, including software and hardware.

Supported Apple Products from At Home Advisors are as follows:

iPhone/iPad/iWatch/MacBook/AirPort/Apple TV/Apple Books/Apple Music/Apple Podcasts. This way you will have an advantage in answering questions about new products when they go on sale. nine0005

In the United States, full-time employees work 40 hours a week while part-time employees work 20 hours and require students to work 16 hours a week during the school year and 40 hours a week in the summer.

How can I improve my chances of an Apple Tech remote interview?

Ranking applicants are found through Applicant Tracking Systems (ATS) by large organizations that process millions of applications each year. nine0005

This software converts resumes into a machine-readable format and processes them into databases and evaluates them according to algorithms based on how closely the resume matches job advertisement specifications.

In other words, how can you get your resume to be labeled Hiring and not Not Hiring?

First, don’t use templates with lots of images. Elements such as embedded photos, graphics, and charts make ATS difficult to work with because they are complex. nine0005

Read more

Second, choose the right font. Instead of serif fonts, use sans-serif fonts. Some variants of ATS have difficulty handling serif fonts, and since Apple uses its own ATS, you have no way of knowing if it will read your font clearly.

So play it safe and make sure ATS analyzes and classifies your resume correctly.

Finally, use the right keywords. To let ATS know that you have experience in this position, include more relevant keywords in your resume. nine0005

Less is more with job postings. Look for keywords that are consistently used throughout and those keywords that are relevant to your sector.

Another option is to search for similar job postings using Google. Also, once ATS sends your resume to the world, the person will also analyze it.

Never, never, never lie on your resume. Basically, they are going to embarrass you by making you do your best and calling your bluff. nine0005

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Apple Tech Remote Workplace Benefits

There are many benefits for all in-home consultants, including product discounts and paid vacations. All types of materials are available to help you advance your work. nine0005

As a result, Apple can give you work that hasn’t even been invented yet. Other benefits may include:

1. Exceptional growth opportunities (internal recruitment of team leaders and regional managers)

2. Occasional training

3. Stock options

4. Huge discounts on Apple products

5. Educational assistance

6. Childcare assistance

7. Paid vacation, sick leave and other time off options

8. Gym allowance

9. Bicycle allowance.

Apple support is available, although college counselors are not guaranteed a job at Apple after graduation, but they have an advantage over other recent graduates.

Apple Tech at Home Consultant Pay Scale

However, depending on the position, Apple employees who work from home earn between $10 and $23 an hour. Bilingual consultants should expect better salaries than their English-speaking counterparts. nine0005

Home Advisors estimates that the average income is about $15 an hour, despite Apple not disclosing the information. hourly pay on your website.

What’s more, the pay isn’t impressive, the perks are sure to tempt anyone looking for work from home.

Still remote at Apple …

Additional companies with reputable remote jobs

I imagine that in addition to remote work at Apple, you would like to work for other reputable companies if you had the opportunity. Why not check out the list below

1. Amazon

Selected tasks that can be performed remotely. Architect of corporate solutions; Recruiter; Regional asset manager.

In 1994, as an online bookstore. It has since expanded to include a wide range of products and is the world’s largest online retailer.

He is also a content creator, e-commerce and publishing partner, development platform, and digital platform innovator. nine0005

2. The Walt Disney Company

Work that can be done remotely. Guest Service Representative; Software Engineer; Software Engineer

The Walt Disney Company, the world’s largest media and entertainment company, has four main business divisions: Media Networks, Parks and Resorts, Entertainment Studios, and Consumer Products. The company has a staff of 175,000 worldwide.

3. UPS – United Parcel Service

A selection of currently available remote positions: DevOps Engineer. nine0005

(UPS) is the world’s largest package delivery and supply chain management company.

More than 14 million shipments delivered daily to more than 8 million customers worldwide. UPS offers air freight and aircraft delivery services.

4. Patagonia

Remote positions currently available: Surf Assistant Sales Representative; Sales Representative.

For its commitment to environmental and social responsibility, is an outdoor retailer. nine0005

In addition, they produce collections of men’s and women’s clothing, children’s and children’s clothing, as well as backpacks, equipment and sports goods for climbing, skiing, snowboarding and fishing.

The brand also sells products for jogging, mountain biking and running.

5. LG Electronics

A selection of currently available remote jobs: Controls Sales – National Account Manager

In addition to consumer electronics and mobile communications, LG Electronics also manufactures a wide range of consumer products, including home appliances and washing machines. nine0005

With more than 80,000 executives and employees, LG creates an environment that encourages creativity, productivity, and career growth.

6. Coca-Cola

Sample of currently available remote positions: Senior Analyst, Category Strategy Consulting; E-Commerce Business Development Manager

Founded in 1886,

is now one of the largest and most recognizable beverage companies in the world, with over 3,800 products in over 200 countries. Worldwide, the company has 700,000 employees. nine0005

7. Google

Remote Jobs: Field Sales Representative, Cloud

Google started as a search engine in 1998 but has since expanded to include the Chrome web browser, Android mobile operating system, AdWords revenue generator , YouTube and cloud file sharing services.

8. apple

Announcement of available remote positions: Team Manager

Founded in 1984, Apple was a pioneer in personal computing. This includes iPhone and iPad, as well as macOS and Apple Watch. nine0005

9. Sony

Remote positions currently available: university recruiter; Senior Technical Outside Producer; Partner Alliance Events Coordinator.

Sony products are aimed at both consumers and professionals. Some of the company’s business offerings are video games and network services.

10. cuddle

Jobs currently: manager, WIC; Team leader, business solutions.

Nestle offers a wide range of food, nutrition, and health and wellness products. With an extensive research and development network, it is a leader in the industry. nine0005

11. Samsung

Sample of currently available remote positions: Market Manager; H.R. Generalist; Regional Operations Manager.

As a multinational conglomerate, Samsung operates in many different industries such as the hospitality and financial sectors.

The company offers mobile, television, computer and consumer devices.

12. Dell Technologies

Remote ads currently available: Account Executive; Senior Systems Engineer; Cyber ​​Security Analyst. nine0005

Dell Technologies was founded in a dorm in 1984 and is now a privately held, worldwide company. computer technology firm with offices around the world. It is the third largest PC manufacturer in the world.

13. PepsiCo

Sample of currently available remote jobs: Food Service Sales Representative – Restaurants

Die Beverage Company PepsiCo, which owns 22 food and beverage brands, was founded in 1908 year.

Frito-Lay, Mountain Dew, Gatorade, Tropicana, Doritos, Ruffles, Tostitos, Quaker, Lipton, Aquafina and Brisk are just a few of the many companies she represents.

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Subsequently, there has been a recent increase in cases of COVID-19 worldwide.